MJ Warren
Battersea,City of London
Summary
Seasoned in hospitality sector with career focus on bar management and customer service. Capable of elevating business performance through strategic improvements and staff development. Utilise knowledge of bar operations and superior customer service skills to create positive guest experiences and boost profitability.
Offering strong leadership and communication skills, combined with keen understanding of customer service and team coordination. Knowledgeable about creating welcoming atmosphere and ensuring smooth daily operations. Ready to use and develop management, organisational, and conflict resolution skills in a new role.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Cover Bar Supervisor
Nederlander Theatres
London, City of London
08.2024 - 05.2025
- Managed bar operations to enhance customer satisfaction and operational efficiency.
- Trained staff, improving service quality and professional standards.
- Checked customer identification to enforce age restrictions on alcohol consumption.
- Cultivated a welcoming environment through strong interpersonal skills.
- Organised stock inventory, preventing shortages during peak periods.
- Resolved customer complaints promptly, nurturing positive relationships with clientele.
- Ensured compliance with licensing regulations, safeguarding establishment reputation.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
Presenter: Actor
Bourne Leisure
Allhallows, Kent
02.2024 - 05.2024
- Attended training sessions regularly to hone presenting skills and learn new techniques.
- Prepared scripts to ensure smooth delivery of information.
- Kept up-to-date with current events and industry trends, maintaining relevance in presentations.
- Facilitated lively audience participation with interactive segments during the show.
- Coordinated with technical crew to manage sound and lighting during shows.
- Maintained composure under pressure, delivering high-quality presentations regardless of circumstances.
- Practised vocal exercises, improving clarity in delivery.
- Incorporated viewer feedback into subsequent shows for continuous improvement.
Education
Master of Arts - Musical Theatre
University of Wales Trinity Saint David
Cardiff 09.2022 - 07.2023
Bachelor of Arts - Musical Theatre
University of Cumbria
Carlisle 09.2019 - 05.2022
Skills
- Bar operations supervision
- Inventory control understanding
- Punctuality and dependability
- Team Leadership
- Stock management
- Conflict Resolution
- Staff training
- Attentive customer service
References
References available upon request.
Timeline
Cover Bar Supervisor
Nederlander Theatres
08.2024 - 05.2025
Presenter: Actor
Bourne Leisure
02.2024 - 05.2024
Master of Arts - Musical Theatre
University of Wales Trinity Saint David
09.2022 - 07.2023
Bachelor of Arts - Musical Theatre
University of Cumbria
09.2019 - 05.2022
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