Mitun Patel

• Configure and implement tailored Workday Core HCM Business Processes and changes – c. 35 changes in 2024 & 2025, including Journeys, Alerts, Workday Docs, Calculated Fields, Configuration of Personal Data fields including Social Mobility, Questionnaires
• Analysed business needs and delivered tailored Workday solutions
• Lead and coordinate testing, resolving configuration issues
• Collaborate with stakeholders to manage timelines and delivery plans
• Provide feedback on Business Process Optimisation in the Workday Design Partner Group
• Lead biannual Workday Release approach for LBG, ensuring comprehensive testing is undertaken and downstream impacts are understood and communicated before deployment
• Key player in automation of Workday testing – resulting in 50% of scripts being automated for the Workday Release 2 in 2024 resulting in an overall reduction in manual testing of 64%, or 140 hours in total

• Coordinated with third party providers for efficient administration of benefits programmes, improving employee satisfaction levels.
• Addressed employee queries regarding salary payments promptly, fostering better relations between management and staff.
• Promptly resolved payroll discrepancies, minimising disruptions for employees.
• Administered confidential payroll records, meticulously maintaining data integrity.

Subject matter expert on the HR module of ServiceNow, ensuring support to the teams who use the system to provide case and enquiry management services to all LBGcolleagues and line managers.

• Built my knowledge and expertise in development and configuration within ServiceNow, managed stakeholders internally and externally, as well as dealings with external roadmap and insights, all to ensure we get the best out of the system to support our colleagues
• Analysed insights and feedback to recommend improvements, alongside working with People & Places stakeholders to execute +75 configurations enhancements in HR ServiceNow
• Designed and implemented Virtual Assistant conversations and Live Chat services, contributing to a 50% shift of queries from calls and tickets to new channels for our Payroll provider in 2023
• Delivered bi-annual ServiceNow system releases across People & Places, collaborating with +20 internal stakeholders and third party suppliers to successfully upgrade across multiple system services