Mitchell Tobin
Littlehampton,UK
Summary
Accomplished professional with expertise in people management, cash handling, and customer satisfaction. Demonstrates strong skills in market research, team management, and ICT, complemented by a solid understanding of legal compliance and managing employee matters. Proficient in events management and technical operations, with a proven ability to make informed decisions that enhance organisational efficiency. Committed to leveraging these competencies to drive business success and foster a collaborative work environment.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work history
Assistant General Manager
The Castle Inn Hotel
Bramber
12.2024 - 04.2026
- Experienced hospitality professional responsible for supporting daily operations across all departments, ensuring exceptional guest experiences, and maintaining high service standards. Oversee staff management, training, and scheduling, while assisting with financial reporting, inventory control, and event coordination. Proven ability to enhance team performance, drive customer satisfaction, and uphold brand quality in a fast-paced hotel environment.
- Hotel Key Responsibilities & Achievements
- Led day-to-day hotel operations across front-of-house, food & beverage, housekeeping, and guest services, ensuring seamless coordination and consistent service delivery.
- Championed a guest-centric culture, resolving escalated issues with professionalism and driving improvements based on guest feedback and service metrics.
- Supported budgeting, forecasting, and financial planning, analysing performance data to optimise revenue, labour efficiency, and operational costs.
- Oversaw quality assurance across all departments, conducting regular inspections and ensuring adherence to brand standards, hygiene regulations, and safety protocols.
- Recruited, trained, and developed staff at all levels, delivering coaching, performance reviews, and succession planning to strengthen team capability and retention.
- Acted as Manager on Duty, providing visible leadership, ensuring operational stability, and supporting teams during peak periods or staffing gaps.
- Maintained strong supplier and vendor relationships, negotiating favourable terms and ensuring reliable supply chains across F&B and hotel operations.
- Ensured full compliance with licensing laws, food safety standards, fire safety procedures, and health & hygiene regulations.
- Supported promotional initiatives, pricing strategies, and revenue-enhancing activities to drive business growth and guest engagement.
- Implemented and monitored safety and security protocols, ensuring a safe environment for guests and staff.
- Streamlined operational processes, improving efficiency, reducing waste, and enhancing overall service performance.
Bar Manager
The Berwick Inn (sussex) ltd
Eastbourne
08.2023 - 12.2024
- As a Bar Manager at The Berwick Inn, I assumed a leadership role in the establishment, responsible for the overall success of the bar. My responsibilities included:
- Customer Experience: Prioritized the customer experience, ensuring a welcoming and high-quality service environment. Resolved customer issues, maintained a strong rapport with regular patrons, and continuously improved service standards.
- Inventory and Supply Chain Management: Oversaw all aspects of inventory control, including ordering, receiving, and maintaining stock levels. Implemented efficient inventory management systems to minimize waste and control costs.
- Quality Assurance: Ensured the consistent quality of beverages and food items, working closely with the kitchen and bar staff to meet or exceed established standards. Conducted regular quality checks and taste testing.
- Financial Management: Managed budgets, tracked expenses, and analysed financial reports to optimize revenue and minimize costs. Developed pricing strategies and promotions to increase profitability.
- Operational Oversight: Managed all day-to-day operations of the bar, including opening and closing procedures, cash handling, and compliance with safety and health regulations.
- Regulatory Compliance: Ensured adherence to all relevant laws and regulations, particularly those related to alcohol licensing, safety, and hygiene.
- Training and Development: Conducted training and development programs for staff, enhancing their skills and knowledge in bar operations and customer service. Encouraged professional growth and advancement within the team.
- Security and Safety: Implemented security protocols and maintained a safe environment for both staff and customers.
- Vendor Relations: Established and maintained relationships with suppliers, negotiating contracts and agreements to secure favourable terms and pricing.
Bar Supervisor
The View Hotel
Eastbourne, East Sussex
10.2020 - 09.2023
- As a Bar Supervisor at The View Hotel, I played a pivotal role in ensuring the smooth operation and success of the establishment. My responsibilities included:
- Staff Management: Led a team of 10+ bar staff, providing training, guidance, and supervision. Implemented effective staff schedules to maintain a high level of service and professionalism.
- Customer Service: Maintained a welcoming and customer-focused environment, ensuring guests had a positive experience. Resolved customer complaints and issues promptly and effectively.
- Inventory Management: Managed and maintained inventory, including ordering, restocking, and minimizing waste. Implemented cost-effective measures to reduce expenses while maintaining quality.
- Quality Control: Ensured that all beverages and food items met the company's standards for quality and presentation. Conducted regular inspections and tastings to maintain high-quality standards.
- Bar Operations: Oversaw the day-to-day operations of the bar, including opening and closing procedures, cash handling, and compliance with safety and health regulations.
- Promotions and Marketing: Collaborated with the marketing team to plan and execute promotions, events, and marketing initiatives to increase customer traffic and sales.
- Budgeting and Financial Reporting: Managed budgets, monitored expenses, and analysed financial reports to maximize profitability. Implemented strategies to improve revenue streams and reduce costs.
- Compliance and Licensing: Ensured compliance with all relevant laws and regulations, including alcohol licensing and safety protocols.
- Team Collaboration: Worked closely with kitchen staff, servers, and management to maintain efficient operations and provide a seamless dining and drinking experience for customers.
- Training and Development: Conducted training sessions for new and existing staff to enhance their skills and knowledge of bar operations and customer service.
- Safety and Security: Implemented safety protocols and maintained a secure environment for both customers and staff.
Food and Beverage Assistant
Interstate Hotels & Resorts
Eastbourne
11.2018 - 10.2020
- Set up bar for operation, obtained cash float and stocked the service bar.
- Continually monitored dining rooms for seating availability, service, safety and wellbeing of guest
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Consistently exhibited a calm demeanour during periods of high volume or unusual events to keep shop operating smoothly and set a positive example for the shift team.
Night Porter
Mansion Lions
Eastbourne
04.2018 - 10.2018
- Maintain cleanliness of building.
- Schedule and prioritise tasks necessary for cleaning.
- Sweep, mop or hoover depending on need and type of surface.
- Use effective methods to remove spills, stains, and scratches on floors, walls, and furniture.
- Wash glass surfaces, including windows, walls, door windows, and mirrors.
- Clean and sanitise bathrooms.
- Alert management of need for professionals to address problems with plumbing, pests, electricity, air conditioning, and other specialised repairs.
Waiter
Mansion Lions
Eastbourne
04.2018 - 10.2018
- Received frequent customer compliments for going above and beyond normal duties.
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Served beverages, bread and butter, and replenished items as necessary.
- Consistently provided professional, friendly and engaging service.
- Continually monitored dining rooms for seating availability, service, safety and wellbeing of guest
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Resolved guest complaints quickly and efficiently.
Bartender
Mansion Lions
Eastbourne
04.2018 - 10.2018
- Displayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guests.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Built guest satisfaction and enjoyment.
- Effectively and calmly resolved situations with intoxicated guests.
- Consistently exhibited a calm demeanour during periods of high volume or unusual events to keep shop operating smoothly and set a positive example for the shift team.
- Thoroughly cleaned and sanitised work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
- Obtained customer payment promptly and politely.
- Accurately counted and provided change as necessary.
- Set up bar for operation, obtained cash float and stocked the service bar.
- Regularly cleaned and sanitised the bar area, beer lockers, and refrigeration and storage areas.
- Maintained a consistent, regular attendance record.
- Received and unloaded incoming shipments.
Sales Assistant
CEX
Eastbourne
02.2018 - 05.2018
- Responded to customer questions and requests in a prompt and efficient manner.
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Completed all cleaning, stocking and organising tasks in assigned sales area.
- Engaged with customers in a sincere and friendly manner.
- Built relationships with customers to increase likelihood of repeat business.
Sales Assistant
LAKESIDE TEA CHALET
Eastbourne
07.2017 - 12.2017
- Engaged with customers in a friendly and professional manner.
- Welcomed customers into the shop and helped them locate items.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise to customers based on their needs and preferences.
- Responded to customer questions and requests in a prompt and efficient manner.
- Prioritised helping customers over completing other routine tasks in the store.
- Handled all customer relations issues in a courteous manner and in accordance with company policies.
- Shared best practices for sales and customer service with other team members to help improve the shop's efficiency.
- Used time efficiently when not serving customers.
- Resolved all customer complaints in a professional manner whilst prioritising customer satisfaction.
- Verified that all customers received receipts for their purchases.
Education
BTEC Sports, CSLA -
Sussex Downs College
Eastbourne, East SussexMaths, English, ICT, Drama, Science
Ratton Academy
Eastbourne, East SussexSkills
- People Management
- Cash Handling
- Customer Satisfaction
- Market Research
- Team Management
- ICT
- Events management
- Technical proficiency
- Decision-Making proficiency
- Legal compliance understanding
- Managing employee matters
References
References available upon request.
Personal Details
- Driver's License: Motorcycles
- Eligible to work in the UK: Yes
- Highest Level of Education: A-Level or equivalent
- Industry: Hospitality & Tourism
- Total years of experience: 11
Timeline
Assistant General Manager
The Castle Inn Hotel
12.2024 - 04.2026
Bar Manager
The Berwick Inn (sussex) ltd
08.2023 - 12.2024
Bar Supervisor
The View Hotel
10.2020 - 09.2023
Food and Beverage Assistant
Interstate Hotels & Resorts
11.2018 - 10.2020
Night Porter
Mansion Lions
04.2018 - 10.2018
Waiter
Mansion Lions
04.2018 - 10.2018
Bartender
Mansion Lions
04.2018 - 10.2018
Sales Assistant
CEX
02.2018 - 05.2018
Sales Assistant
LAKESIDE TEA CHALET
07.2017 - 12.2017
Maths, English, ICT, Drama, Science
Ratton Academy
BTEC Sports, CSLA -
Sussex Downs College