Mitali Mohindhru
Slough,UK
Summary
Dedicated healthcare professional with expertise in person-centred care delivery and medication administration. Proficient in manual handling, hoisting, and maintaining infection control standards. Skilled in dementia and mental health awareness, end-of-life care, and palliative support. Demonstrates strong record keeping and care planning abilities, complemented by teamwork, empathy, and adaptability. Committed to providing emotional support and companionship while holding a UK driving licence for efficient service delivery.
Overview
11
11
years of professional experience
4037
4037
years of post-secondary education
1
1
Certification
Work history
Home Carer
Heritage Healthcare
Windsor
05.2025 - 11.2025
- Provide live-in and domiciliary care to clients, supporting personal care, meal preparation, and daily living activities.
- Deliver person-centred care, ensuring dignity, independence, and respect at all times.
- Administer medication safely and accurately following care plans and policies.
- Monitor and record changes in clients’ physical and emotional well-being, reporting to healthcare professionals or family members.
- Support mobility using hoists and other moving & handling equipment.
- Engage clients in meaningful activities and companionship to promote emotional well-being.
- Maintain a clean, safe, and hygienic environment.
- Hold a valid UK driving licence and travel between client locations as required.
Care Assistant
Ur Choice Care Ltd
Norwich
07.2021 - 05.2025
- Delivered high-quality personal and emotional care to clients across residential and community settings.
- Supported individuals with bathing, dressing, toileting, and meal preparation.
- Administered and managed medication, ensuring accurate documentation and adherence to care plans.
- Assisted with mobility using hoisting equipment in compliance with safety standards.
- Monitored and reported clients’ well-being to senior staff.
- Encouraged social and recreational participation to enhance quality of life.
- Proficient in using the Amika Fresubin Nutrition Pump for enteral feeding.
- Maintained a safe, clean, and hygienic environment following infection control protocols.
- Recognized for maintaining high standards of care and detailed documentation.
Senior Customer Service Representative
Concentrix
Gurugram
08.2016 - 10.2020
- Responded to customer inquiries and resolved issues efficiently, handling 150+ queries daily.
- Provided accurate information to ensure customer satisfaction and retention.
- Managed escalated cases and achieved top satisfaction scores.
- Built and maintained strong relationships with customers and team members.
School Administrator
A.A.R Jain Public School
Dera Bassi
10.2014 - 06.2016
- Managed student data, payroll, and attendance records.
- Coordinated communication between departments and organized school events.
- Implemented improved data management systems.
Education
Postgraduate Diploma - Computer Science
University of East Anglia
NorwichBachelor of Computer Applications -
D.A.V. College
Chandigarh, IndiaSkills
- Person-centred care delivery
- Medication administration
- Manual handling & hoisting
- Dementia & mental health awareness
- End-of-life & palliative care
- Infection control & hygiene maintenance
- Record keeping & care planning
- Teamwork, empathy, and adaptability
- Emotional support & companionship
- UK driving licence
Certification
- Care Certificate
- Amika Fresubin Nutrition Pump Training
- Catheter Care
- Oral Care
- Buccal Midazolam
- Diabetes Awareness
- Mental Capacity
- Pressure Area Care
- End of Life Care
- Learning Disability & Autism Awareness
- Dysphagia
- Cyber Security
- Advanced Microsoft Excel
- Tally Certification
Timeline
Home Carer
Heritage Healthcare
05.2025 - 11.2025
Care Assistant
Ur Choice Care Ltd
07.2021 - 05.2025
Senior Customer Service Representative
Concentrix
08.2016 - 10.2020
School Administrator
A.A.R Jain Public School
10.2014 - 06.2016
Postgraduate Diploma - Computer Science
University of East Anglia
Bachelor of Computer Applications -
D.A.V. College