MISCHA DEARDEN
Cardiff
Summary
Enthusiastic and customer-focused hospitality professional with 7 years of experience in the service industry, beginning at the age of 13. Experienced in working within fast-paced restaurant and bar environments, delivering exceptional customer service while maintaining accuracy, organisation, and efficiency under pressure.
Known for creating positive customer experiences through a friendly, approachable manner and strong communication skills. Recognised with Employee of the Month at Rockfish for outstanding performance and commitment, resulting in being trusted to deputise for management, demonstrating leadership, initiative, and reliability. Now seeking a role where I can further my hospitality skills while contributing to a high-performing team.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work history
Bartender
BlueFish Bar
Portland
2025.05 - Current
- Deliver friendly, attentive customer service in a busy bar environment.
- Prepare and serve a range of alcoholic and non-alcoholic beverages efficiently.
- Handle cash and card transactions accurately using POS systems.
- Maintain cleanliness, organisation, and compliance with licensing and hygiene standards.
- Work effectively as part of a team to ensure smooth service during busy periods.
Waitress & Restaurant Server
Rockfish
Weymouth
2023.01 - Current
- Provided outstanding table service, enhancing customer satisfaction in a high-volume restaurant.
- Took and delivered orders accurately and promptly, improving overall dining experience.
- Processed customer payments, ensuring accuracy in cash and card transactions.
- Build positive relationships with customers, contributing to consistently excellent TripAdvisor and Google reviews.
- Awarded Employee of the Month in recognition of outstanding customer service, teamwork and reliability
- Trusted to deputise for management, assisting with daily operations and supporting colleagues during busy shifts.
Waitress & Barista
Taste Café
Portland
2021.04 - 2023.01
- Provided welcoming and efficient customer service, fostering a positive café atmosphere.
- Prepared and served coffees using a coffee machine
- Operated tills and processed customer transactions.
- Maintained food hygiene standards and ensured café cleanliness, contributing to a safe dining environment.
- Worked independently and collaboratively to maintain efficient service.
Education
Bachelor of Science - Politics and International Relations
Cardiff Universisty
Cardiff 2025.09 -
A-Levels - Business, Sociology, Media Studies, Extended Project Qualification (EPQ)
Thomas Hardye
Dorchester, Dorset 2022.09 - 2024.07
Skills
- Hygiene compliance
- Cash handling
- Beverage knowledge
- Organisation and attention to detail
- Teamwork and collaboration
- Strong communication skills
- Initiative and problem solving
- Reliable, punctual, and flexible
- Positive and professional attitude
References
References available upon request.
Timeline
Bachelor of Science - Politics and International Relations
Cardiff Universisty
2025.09 -
Bartender
BlueFish Bar
2025.05 - Current
Waitress & Restaurant Server
Rockfish
2023.01 - Current
A-Levels - Business, Sociology, Media Studies, Extended Project Qualification (EPQ)
Thomas Hardye
2022.09 - 2024.07
Waitress & Barista
Taste Café
2021.04 - 2023.01