Miriam Abiodun
Coventry,Midlands
Summary
Offering compassion, patience, and strong communication skills. Knowledgeable about providing emotional and practical support, collaborating with healthcare teams, and maintaining confidentiality. Ready to use and develop empathy, active listening, and teamwork skills in support care role.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Professional Carer
Cera Care ltd
Coventry, West Midlands
2024.07 - Current
- Developed personalised care plans which catered to individual needs and preferences of each patient.
- Worked collaboratively with other carers to provide comprehensive service.
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
- Assisted with mobility to ensure safety and prevent accidents.
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
Dispatcher
Evri
Coventry, West Midlands
2021.03 - 2023.01
- Fostered positive relationships with drivers and customers for smooth transactions.
- Coordinated logistics, resulting in optimised routes and faster deliveries.
- Compiled detailed reports on dispatch activities to improve future planning.
- Operated radios and other communication equipment proficiently during emergencies.
- Delegated tasks efficiently to achieve operational objectives.
- Managed shift changeovers smoothly, ensuring continuity in operations.
- Resolved issues swiftly, maintaining a high standard of service delivery.
Dispatch coordinator
Amazon
Coventry, West Midlands
2019.02 - 2021.02
- Handled customer queries regarding product dispatch and delivery status accurately and professionally .
- Assisted in inventory management, ensuring stock availability.
- Created detailed reports on dispatch activities, providing valuable insight into operations.
- Collaborated closely with logistics team to optimise route planning for quicker deliveries.
- Organised delivery schedules with attention to detail.
- Ensured adherence to health and safety policies during the dispatch process.
Sales coordinator
Hello Fresh
Coventry, West Midlands
2017.06 - 2019.01
- Streamlined sales operations by implementing effective coordination techniques.
- Tracked competitors' activities, providing valuable insights into market trends.
- Liaised regularly with logistics department to ensure timely deliveries.
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Generated monthly sales forecasts which helped in inventory management.
- Coordinated sales activities with effective communication between sales teams and clients.
Customer service representative
Direct 4D
Coventry, West Midlands
2015.03 - 2017.05
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Provided top-notch support for increased customer satisfaction.
- Performed administrative duties contributing towards smooth store operations.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Collaborated with sales team to maximise product visibility and sales.
Support worker
Cheshire Ireland
Fashion City Ballymount , Dublin
2013.03 - 2017.05
- Encouraged social integration by facilitating community involvement opportunities.
- Helped achieve service user's independence through guided tasks and activities.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Actively listened to client concerns thus creating a comforting environment.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Implemented care plans set out by healthcare professionals leading to improved service user well-being.
Support worker
Upton Nursing Home Ireland
Crossberry, Cork
2010.01 - 2013.03
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
Education
Diploma of Higher Education - Social Science
Coventry College
West Midlands 2023.09 - 2024.06
Diploma of Higher Education - Functional Skills Adult Education
Coventry University
West Midlands 2019.09 - 2020.06
GCSEs - Art
Randle Secondary school
Nigeria 1992.09 - 1998.06
Skills
- Adaptable and Flexible
- Nutrition and Meal Preparation
- Housekeeping
- Physical Strength
- Health, Safety and Dignity Assurance
- First Aid and Training
- Emotional Resilience
- Personal care assistance
- Care plan management
Certification
- Care Certificate
- Phlebotomy
Languages
English
Fluent
Timeline
Professional Carer
Cera Care ltd
2024.07 - Current
Diploma of Higher Education - Social Science
Coventry College
2023.09 - 2024.06
Dispatcher
Evri
2021.03 - 2023.01
Diploma of Higher Education - Functional Skills Adult Education
Coventry University
2019.09 - 2020.06
Dispatch coordinator
Amazon
2019.02 - 2021.02
Sales coordinator
Hello Fresh
2017.06 - 2019.01
Customer service representative
Direct 4D
2015.03 - 2017.05
Support worker
Cheshire Ireland
2013.03 - 2017.05
Support worker
Upton Nursing Home Ireland
2010.01 - 2013.03
GCSEs - Art
Randle Secondary school
1992.09 - 1998.06