Miranda Sage

(References can be provided on request)

• Working in this established confectionery store for approximately 3 years I learnt a range of valuable customer service skills
• I used my excellent communication skills to greet customers, listen to their needs and assist them to select and purchase items., creating lasting relationships with regulars ensuring repeat business
• Had to work in a high pressure and busy environment during festivals and holiday periods.
• Trusted to work on till, handle cash and oversee card payments
• Updated product labelling and pricing to reflect discounts and offers.
• Carried out cleaning, maintaining impeccably high store presentation and excellent food hygiene standards
• Continually replenished and rotated stock, maintaining accurate sales records, taking receipt of deliveries, and ensuring systems were updated
• Ensured food items were attractively presented and displayed, including creating seasonal window displays to a entice customers into the shop
• Punctual, reliable and supportive team member, deputised for my manager in his absence.

• I developed customer service and teamwork skills in this volunteer role.
• Advised customers on options to donate goods and volunteer their time, building store resources.
• Fostered positive relationships with customers to enhance loyalty and retention.
• Received and processed product returns.
• Resolved customer complaints and process issues with proactive problem-solving skills.

• Achieved polished, professional artworks through meticulous attention to detail.
• Worked on personalized graphic designs for online customers
• Made and sold hand craft items e.g. felting, jewelry, portraits.
• Used Photoshop, Illustrator and other software to create digital art and animations.
• Effectively marketed myself online through social media to attract new clients.