Seasoned professional with focus on IT project management. Known for delivering complex projects on time and within budget by leveraging strong leadership and strategic planning skills. Skilled in stakeholder management and driving cross-functional team collaboration to achieve project goals.
Hi, I’m
Miranda L. Roberts
Guilford, IN
Summary
Work history
United MotorsportsCincinnati, OH
Senior Service Advisor - Dealership
04 2024 - 08 2024
Job overview
- Assisted clients with complex inquiries, ensured they were satisfied with the resolutions provided.
- Analysed data from customer interactions to identify potential improvements in processes.
- Managed high-stress situations, maintained professionalism at all times.
- Capitalised on upsell opportunities with new and potential customers.
- Streamlined workflow to improve overall efficiency in the customer service department.
- Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services and social media.
Family Care GiverCovington, KY
Senior Caregiver
11 2023 - 04 2024
Job overview
- Liaised with medical professionals, facilitating effective communication about patient progress.
- Managed and updated patient records, ensuring accuracy for dependable health and wellbeing monitoring.
- Adapted care activities in response to patients' mood, energy levels, and preferences.
- Planned and executed estate expenses throughout care.
Motion Recruitment PartnersRemote
Sr. Agile Project Manager
09 2022 - 11 2023
Job overview
- Senior Agile Project manager responsible for short & long term Merger & Acquisition Projects (M&A)
- Delivered day 0-30 projects within constraints of scope, quality, time, budget, and under circumstances involving multiple moderate/high-probability, and moderate/high-impact risk factors
- Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels
- Projects included O365 Email & collaboration tools, Identity & Access Management, Service Now/Manage Engine, ITSM, and Service Desk
- Engaged in Project/Program-level strategic planning, interaction with executive level management, complex issue resolution, excellent communications, and team building
- Fostered an Agile Azure DevOps environment while driving workstream teams to adhere to agile best practices
GE AviationCincinnati, OH
Sr. Technical Product Manager/ Product Owner/ People Leader/Manager- SAP (special access program)/SAR (Special Access Required)
03 2018 - 07 2022
Job overview
- Senior Technical Product Manager/ Release manager responsible for overseeing deliverables for various infrastructure projects for multi-billion-dollar defense programs/contracts
- Management with direct reports (IT Consultants)
- Collaboration with system and solutions technology architects to influence decision-making and sequencing of key technological initiatives to lead to on time product/project delivery including costing, infrastructure diagrams, secure system plans, leading a build/deploy scrum team to deliver quarterly releases in 2-week sprints, and delivering new capabilities/growth to the business
- Provided wing to wing requests for delivery of new engineering software and infrastructure (SDLC)
- Successfully led a pod of 6-10+ IT resources using Rally to focus on Agile/Scrum/Lean methodology for multiple programs
- Balanced competing priorities effectively in fast-paced environment whilst maintaining focus on strategic goals
Logic Technology Inc.
Project Manager- General Electric (GE) Account
07 2014 - 02 2018
Job overview
- Project Manager and Solution Architect for Power and Aviation driving decommission and technical refresh projects to remediate obsolete infrastructure and applications among large-scale, multi-platform enterprise environments including those of various finance and commercial teams to reduce costs for the businesses utilizing a catalog of approved products
- Business Analyst Recognized by management as a top performer contributing to more than $20 Million Dollars in savings over 3 years for GE Client
- Lead redesign and implementation of an application decommission process for GE Power which led to 100+ applications successfully decommissioned with an annual savings to GE of $1.2 million and an annual revenue of over $200,000 to LTI
- Managed multiple (20-40) projects and sub-project efforts from start to completion successfully and simultaneously
- Coordinated integrated work efforts/UAT testing/Change Management with site leads, third party vendors, customers, and cross functional teams to drive project delivery
- Converted requirements into technical design solutions
- Lead project kick off/ status meetings and maintained various systems of project tracking for milestone updates based on business needs and prioritizes support/project work to ensure issues were resolved
- Provided training and documentation for on-boarding of new employees/ServiceNow training
Lockheed MartinCincinnati, OH
System Administrator/Technical Analyst- Environmental Protection Agency (EPA) Account
05 2006 - 07 2014
Job overview
- System Administrator and help desk lead that provided L2/L3 administrative support in a Windows Environment
- Role expanded in 2011 to include Program/Project Management/Business Analyst responsibilities for participation and efforts in the successful award of a contract re-bid
Education
Franklin UniversityColumbus, OH
Bachelor of Science from Information Technology
University overview
- Summa Cum Laude
- GPA: 3.9
Cincinnati StateCincinnati, OH
Associates in Applied Business from Network Administration
University overview
- Cum Laude
- GPA: 3.7
Skills
- IT Project/Program Management
- M&A Integration
- PMO/ Stakeholder Management
- Business Transformation
- Remote delivery/Offshore collaboration
- Microsoft 365, Google Suite, IOS, Android
- Hardware/Peripherals
- Business continuity planning
- ServiceNow/Service Desk
- UAT testing/CAB Review
- SDLC/MBSE methodologies
- PM Methodologies: PMI, Scrum, Agile, Waterfall
- NIST SP 800-53, NIST 800-37 Cybersecurity/Risk Management Framework
- Financial applications: SAP, Peoplesoft
- KPI reporting
- Rally
- Jira
- ServiceNow Project
- Microsoft Project
- Azure DevOps
- ITIL
- Complex resource management
- Strategic planning
- Microsoft Teams
- IT budget and cost control
- Inventory control/ Asset management
- Training and development
- Operational support
- Physical resource management/Logistics planning
- Manufacturing
- Automotive/Motorsports: Lightspeed, Service Manager
- Government Contracts
Personal Information
Personal Information
Title: Senior Project Manager, IT Project Manager, Product Owner, Release Manager, Agilist, Management, Service Desk, Operations Manager, Business Anslyst
Timeline
Senior Service Advisor - Dealership
United Motorsports
04 2024 - 08 2024
Senior Caregiver
Family Care Giver
11 2023 - 04 2024
Sr. Agile Project Manager
Motion Recruitment Partners
09 2022 - 11 2023
Sr. Technical Product Manager/ Product Owner/ People Leader/Manager- SAP (special access program)/SAR (Special Access Required)
GE Aviation
03 2018 - 07 2022
Project Manager- General Electric (GE) Account
Logic Technology Inc.
07 2014 - 02 2018
System Administrator/Technical Analyst- Environmental Protection Agency (EPA) Account
Lockheed Martin
05 2006 - 07 2014
Franklin University
Bachelor of Science from Information Technology
2009.01
Cincinnati State
Associates in Applied Business from Network Administration
2007.01