Sneha Trivedi

Client: Telefonica-O2 Germany

Systems: Salesforce, Compax

Finance Processes: Writeoffs, Dunning, Payouts,Payments,Security instruments.

• Participation in Ideation, Blueprinting, UAT
• Responsible for Requirement Gathering and Elicitation.
• Achieved timely delivery of critical projects through effective prioritization of tasks based on urgency, importance, dependencies, resources availability.
• Boosted client satisfaction by effectively managing stakeholder expectations and delivering high-quality solutions.
• Developed detailed functional specifications to guide development teams in creating robust software solutions for clients.
• Coordinated with IT teams to design and implement custom applications tailored to specific business needs, resulting in increased efficiency and effectiveness of workflows.
• Conducted training sessions for end-users on new software features, increasing overall user adoption rates and improving system utilization.
• Responsible for creating Epics, Features and Business Userstories along with Acceptance Criteria Identify cross tribe and domain impacts to avoid design gaps
• Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Ensured activities to be focused on business change objectives by providing a framework to manage change process

Client: Telefonica-O2 Germany

Gating Approvals, Pre Launch, Technical Launch, Commercial Launch, Post Launch

• Identified business impacts and dependencies of new feature designs, considering operational impacts, training needs, and launch management requirements.
• Developed testing and business acceptance plans for new features, including measurement criteria.
• Established execution plans for customer and business readiness tests.
• Conducted quality gate checks and approvals for technical and commercial launches.
• Acted as Gatekeeper for new requests/changes, coordinating scheduling of in-life changes and projects
• Spearheaded change management initiatives within organization, fostering culture of continuous improvement in software delivery practices.
• Built strong relationships with external vendors, optimizing collaboration during critical stages of release process.
• Maximized resource utilization by efficiently allocating personnel based on skillsets and project needs.
• Facilitated post-release reviews to identify areas of improvement for future iterations and ongoing optimization efforts.
• Developed detailed release plans to guide teams through each stage of deployment process for optimal results.
• Established comprehensive release documentation, improving communication among team members and stakeholders.
• Reduced release cycle times with implementation of Agile methodologies and continuous integration tools.
• Interacted with customers and clients to identify business needs and requirements.
• Participated in pilot tests and revised programs based on feedback and results.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.

Client: Cable and Wireless -Vodafone

• End to end management of Web app Integration with Cisco Meraki cloud using dashboard API
• Requirement walk through with business, offshore development and UAT teams
• Reporting on project progress & communicating relevant information to stakeholders
• Prepared SOW with Project-specific activities, deliverables and timelines for vendor providing services to client
• Delivery of 3-5M budget projects on time with quality
• Budget and PO review and approvals
• Resource management/Work Assignments/Reviews
• Meetings/Workshops/Calls/Scrum calls/Review Meetings
• Client meetings to create pipeline discussing upcoming future projects
• Generated 2M worth revenue of security testing projects engaging with clients & showcasing team's capabilities, & tools available.

Client: LBG

• Single Version of the Truth (SVOT) Forecast Analysis.
• Over allocation Analysis, Generics Analysis, External Interlock Status Analysis.
• Creation of Portfolio view report and Forecast accuracy Report.
• CIO Reviews, Forecast Review with FPs.
• Advice and guidance to delivery teams on Clarity forecast adjustments and driving resolution for complex Clarity and forecast issues.
• CMT / Clarity / Master Portfolio List Data Quality.
• Maintenance of Group IT Master Portfolio List.
• Purchase Order Review and Project Mobilization / Closure.
• Business Case IT approval coordination
• Forecast analysis and Budget/Fund allocation analysis
• Creation of portfolio view report & forecast accuracy report
• Forecast review meetings with finance partners
• Purchase order review & Business case IT approval coordination.
• Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
• Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
• Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
• Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
• Facilitated portfolio performance review and implemented new strategies.
• Supported financial director with special projects and additional job duties.
• Prepared internal and regulatory financial reports, balance sheets and income statements.

Client: ABB Switzerland, Thameswater

• ITSM Consulting
• Stakeholder & escalation management
• Coordination with risk & change management and release management.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
• Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.

Client: Openreach, TalkTalk

• Service operations - Incident/problem management team
• Define service scope, SLAs, OLAs, other agreements & reviews regularly Define and agree KPI/CSF reports
• Continual improvement of service level management process
• 20% reduction in Incidents by doing trend analysis & gap analysis
• Pre/Post Deployment activities and support
• Work with SD and CSI teams to do Process Gap analysis
• Service Transition-Defining/Monitor Change management KPIs and Prioritizing change
• Facilitating Change Advisory Board (CAB) meetings
• Maintain communication with CE Managers, Deployment/Release Management Teams and Service Warranty Teams
• Knowledge management
• Delivered high-quality technical training sessions to enhance skill set of support staff, improving first-call resolution rates.
• Established comprehensive knowledge base to empower end-users with self-service options, reducing load on support staff.
• Enhanced system efficiency by implementing process improvements and automation for IT service management tasks.
• Developed strong communication and organizational skills through working on group projects

Client: BT

Client: TCS