Mimi Lloyd
Winchester,Hampshire
Summary
Dependable and detail-oriented professional with extensive experience in administrative support and customer service. Skilled in Microsoft Word, Excel, and Outlook, with a strong ability to manage organisational tasks and premises effectively. Recognised for enthusiasm, responsibility, and a proactive approach to workload management, including out-of-hours commitments. A collaborative team player eager to learn and develop while contributing to organisational success.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Facilities assistant
Hampshire County Council
Winchester, United Kingdom
2024.01 - Current
- Welcoming visitors and facilitating access following security checks.
- Addressing facility and service-related queries from staff members.
- Coordinating meetings for staff, external delegates and Councillors.
- Performing clerical tasks including visitor records, interview coordination, and delivery management.
- Assisting with fire drills and emergency procedures to ensure safety compliance.
- Managing daily parking lists for staff and organised Members and Safeguarding meetings.
- Conducting routine checks on facilities to maintain optimal conditions at Castle Avenue Meeting and Training Venue.
- Utilising a comprehensive database to assist contractors and public enquiries regarding statutory services.
- Responding to Trading Standards queries from consumers and traders.
Catering Assistant
Hampshire County Council
Winchester, United Kingdom
2017.03 - 2023.12
- Delivering exceptional customer service and fostering effective teamwork in dynamic business environment.
- Exceling in performance of multiple tasks.
- Serving hundreds of customers daily in a friendly and efficient manner.
Documentation Clerk
Maina Freight Forwarders PLC
London, United Kingdom
2015.09 - 2016.06
- Responsible role characterised by complex pressures, deadlines, and workloads, closely aligned with high-level customer service.
- Providing diverse documentation for shipments.
- Applying meticulous attention to detail.
- Guaranteeing efficiency and achievement of deadlines.
Office Manager and Insurance Executive
Correct Group Ltd & Omnicar Partners Ltd
Sofia, Bulgaria
2007.09 - 2015.09
- Streamlined real estate office operations alongside insurance brokerage administration.
- Communicated daily with customers, directors, and institutions to enhance relationships.
- Developed business strategies, increasing data collection and customer base.
- Maintained website functionality to improve user experience.
- Collaborated with notaries, solicitors, and financial professionals on transactions.
Education
Certificate of Higher Education - Business Administration
Oxford Home Study College
Oxford 2018.01 - 2019.02
Bachelor of Management - Economics and Management
University of Plovdiv
Bulgaria 2007.09 - 2011.08
Skills
- Experienced in administrative support and customer service
- Familiar with HCC Organisational Structure, Staff and Premises
- Experienced with Microsoft Word, Excel, and Outlook
- Trained in Moving & Handling
- Flexible regarding overtime and expand of duties
- People's oriented, with ambition to apply team's complimentary skills
- Dependable, with attention to detail
- Motivated to learn and develop
Affiliations
- Reading Books
Accomplishments
Award for an excellent customer service "Employee of the month" in my previous job as a Catering Assistant.
Certification
Bachelor of Economics and Management Diploma
Certificate of Business Administration Level 5
Languages
English
Intermediate
Russian
Intermediate
Bulgarian
Intermediate
Timeline
Facilities assistant
Hampshire County Council
2024.01 - Current
Certificate of Higher Education - Business Administration
Oxford Home Study College
2018.01 - 2019.02
Catering Assistant
Hampshire County Council
2017.03 - 2023.12
Documentation Clerk
Maina Freight Forwarders PLC
2015.09 - 2016.06
Office Manager and Insurance Executive
Correct Group Ltd & Omnicar Partners Ltd
2007.09 - 2015.09
Bachelor of Management - Economics and Management
University of Plovdiv
2007.09 - 2011.08