Brian Sheehan

Facilities & Events Support – Ethical Property, Resource for London, Holloway Road, North London Key Responsibilities: Key Skills:

I worked as part of a dedicated team managing the daily operations of the Resource for London building, a large conference and office space hosting up to 600 attendees per day. The building housed multiple charity organizations, including Hibiscus, Unison, Galop, Dementia UK, Women’s Aid, Traveller Movement, and St Giles.

• Building Operations & Maintenance: Opened and closed the building, carried out general upkeep, and ensured health and safety standards were met.
• Event & Conference Support: Set up AV equipment for meetings, including laptops, projectors, sound systems, handheld microphones, and online Zoom conferences.
• Repairs & Maintenance: Completed major painting jobs (conference rooms, bathrooms, hallways, roofs) and minor repairs (doors, windows, light fixtures, plumbing).
• Facilities Management: Conducted daily walk-rounds to identify leaks, trip hazards, pest issues, and maintenance needs. Performed legionella risk assessments and fire drills.
• Customer & Tenant Support: Assisted tenants with concerns, managed complaints, and provided reception duties when required, including greeting guests, processing payments for parking, and directing conference attendees.
• Security & VIP Events: Provided security for high-profile guests, including MPs like Jeremy Corbyn and members of the royal family such as Princess Anne.
• Cleaning & Housekeeping: Used carpet cleaning machines, managed flood response, and ensured high cleanliness standards across the building.

✔ Facilities & building maintenance
✔ Event & conference setup (AV equipment, Zoom meetings)
✔ Repairs & handyman tasks (painting, plumbing, electrical fixes)
✔ Health & safety compliance (fire drills, risk assessments)
✔ Customer service & complaint handling
✔ Security & VIP event management
✔ Reception & administrative duties
✔ Problem-solving & working under pressure
✔ Teamwork & communication skills

I thoroughly enjoyed the fast-paced nature of the role, working with the public, and problem-solving on the go. Unfortunately, the pandemic significantly changed the job requirements, impacting the business. However, my time there provided valuable experience in customer service, facilities management, and working in a dynamic environment.