Milly Brown

• Clinical Leadership:
  I lead the dental nursing team in delivering outstanding private patient care, ensuring a consistently high standard of service, professionalism, and discretion.
• Chairside Assistance:
  I provide skilled, efficient support to dentists and specialists in a fast-paced private setting. Working alongside an orthodontist, endodontist and two general dentists.
• Patient Experience & Care:
  I ensure a luxury patient journey by maintaining a calm, reassuring manner, addressing concerns professionally, and assisting in delivering a seamless clinical experience.
• Staff Management & Training:
  I supervise and mentor dental nurses, supporting recruitment, and coordinate ongoing training and CPD to maintain excellence in clinical standards.
• CQC & Compliance Oversight:
  I ensure the practice meets all Care Quality Commission (CQC) and HTM 01-05 standards. I Conduct regular audits, maintain compliance logs, and prepare for inspections.
• Infection Control & Sterilisation:
  I oversee strict adherence to cross-infection protocols. Ensuring decontamination processes are followed in line with private practice best practices.
• Stock & Equipment Management:
  I manage ordering and inventory of dental materials and instruments. I Liaise with suppliers to ensure high-quality products and cost-effectiveness.
• Treatment Planning Support:
  I assist with treatment coordination and planning, including preparation of materials, lab work tracking, and liaising with the reception team for seamless communication.
• Confidentiality & Professionalism:
  I uphold strict patient confidentiality and maintain a polished, professional appearance in line with private practice expectations.
• Representation

As a head dental nurse , I Represent the dental nursing team, voicing concerns, feedback, or suggestions from colleagues.

I ensures nurses' perspectives are included in decision-making.

• Chairside Support:
  Assist dentists and specialists during a variety of procedures including general dentistry, cosmetic treatments, and hygiene appointments.
• Patient Care:
  Prepare patients for treatment, ensuring comfort and reassurance throughout their visit, and maintain a calm and professional manner.
• Instrument Sterilisation & Infection Control:
  Clean, sterilise, and prepare dental instruments in accordance with HTM 01-05 and infection prevention protocols.
• Surgery Preparation & Maintenance:
  Set up and turn over treatment rooms efficiently, ensuring all equipment and materials are ready and safe for use.
• Record Keeping:
  Assist with updating patient records accurately, including charting and treatment notes under supervision.
• Stock Management:
  Monitor stock levels in surgery and notify senior staff when reordering is required.
• Learning & Development:
  Working towards completion of a Level 3 extended Diploma in Dental Nursing ,attend training sessions, and apply learning in clinical settings.
• Team Support:
  Collaborating with the wider dental team to maintain a smooth daily workflow, contributing to a positive working environment.
• Reception & Administrative Support (if applicable):
  Support with reception duties when required, including booking appointments and handling patient enquiries.

.Trained in Level 2 NVQ hairdressing at East Coast College weekly.

.Completed hair extension course and Barbicide disinfecting certificate.

.Received the 'Apprentice of the Year' award in 2022.

.Achieved Covid-19 infestations certification for salon safety.

.Created intricate hair up-dos at various wedding venues.

.Handled appointment bookings to optimise stylist schedules and maximise revenue.

.Executed cutting, colouring, styling, and perming with strict adherence to safety protocols.

.Performed accurate cash transactions to support salon growth.

.Achieved Manual Handling Certificate through on-the-job training.

.Collaborated within a team to adhere to strict job instructions and time constraints.

.Acquired skills to operate machinery and maintain internal components.

Executed quality control tasks efficiently.

.Gained a Level 2 food and hygiene certificate

.Completed orders online and in the shop.

.General cleaning throughout and preparing workstations ready for the next day.

.Taking payments and working with customers.

.Working with corporate orders towards a deadline.

. Helping set up ready for wedding events.