Claudia Taylor
South Shields,South Tyneside
Summary
Experienced and highly motivated Head Dental Nurse with nearly a decade experience in the Dental field. Proven ability to manage and mentor the dental nursing team while maintaining the highest standard of patient care, infection control and regulatory compliance. Skilled in chair-side assistance across a range of treatments including general dentistry, cosmetic procedures and surgical interventions. Adept at coordinating rotas, training trainee nurses and ensure a smooth day to day clinical operations.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Head Dental Nurse
{my}dentist
Sunderland
06.2025 - Current
- Assist dentists and other clinicians in all clinical procedures
- Maintain high standards of infection control
- Ensure surgeries and equipment are properly prepared and maintained
- Monitor and maintain stock levels in dental supplies
- Supervise and support the dental nursing team. ensuring high standards of care
- Coordinate staff rotas, lunch breaks and holiday cover.
- Train, mentor and support new dental apprentices
- Promote teamwork and resolve any issues within the nursing team.
- Ensure compliance with CQC, HTM 01-05 and any other relevant regulations
- Support the Practice Manager with administrative duties when required
Triage Dental Nurse 111 Advisor
NEAS
Hebburn, South Tyneside
09.2023 - 09.2025
- Provide dental triage over the phone using structured clinical assessment tool and protocols.
- Assess patient symptoms, level of urgency and offer appropriate advice or referral pathways.
- Escalate complex or emergency cases to dental clinical leads or appropriate services
- Offer reassurance and support to patients in pain, distress or with limited access to care.
- Book appointments where applicable using internal system.
- Follow NHS 111 and local trust guidelines, policies and standard operating procedures.
- Compassionate, patient-focused and calm under pressure.
Acting Treatment Coordinator
{my}dentist
Sunderland
06.2024 - 06.2025
- Conduct initial consultation and treatment presentations for new and existing patients.
- Clearly explain treatment options, procedures, costs and payment plans.
- Following up with patients after consultations to answer any questions.
- Coordinate treatment start dates and ensure seamless handover to clinical staff.
- Support nervous or anxious patients by providing reassurance and information.
Qualified Dental Nurse
{my}dentist
Sunderland
02.2021 - 06.2024
- Contributed to increased patient satisfaction with the provision of clear, concise pre-treatment information.
- Assured patient's comfort during dental procedures by providing empathetic care.
- Maintained sterile environment in exam rooms to ensure strict compliance with infection control standards.
- Delivered quality customer service, resulting in repeat appointments and referrals from satisfied patients.
- Maintained a clean, sterile practice environment to ensure patient and staff safety.
- Educated patients on postoperative dental care to accelerate the healing process.
- Provided excellent patient care from arrival to treatment completion.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
Trainee Dental Nurse
{my}dentist
Sunderland
09.2016 - 02.2021
- Worked collaboratively with rest of the dental team to provide high quality care to patients.
- Communicated effectively with patients to alleviate their nerves before treatments.
- Assisted dentists with routine and complex procedures, elevating patient comfort.
- Learned how to decontaminate instruments and manage cross-infection protocols.
- Support patients before, during and after treatments with a professional and caring attitude
Education
GCSEs -
Harton Technology College
South Shields 09.2011 - 07.2016
Skills
- Intraoral scanning
- Strong coordination
- Cross-Infection control
- Knowledge of dental instruments
- Restorative dentistry knowledge
- Equipment sterilization
- Treatment planning coordination
- Cosmetic dentistry basics
- Leadership expertise
- Clinical leadership
- Excellent patient care
- Chairside support procedures
Timeline
Head Dental Nurse
{my}dentist
06.2025 - Current
Acting Treatment Coordinator
{my}dentist
06.2024 - 06.2025
Triage Dental Nurse 111 Advisor
NEAS
09.2023 - 09.2025
Qualified Dental Nurse
{my}dentist
02.2021 - 06.2024
Trainee Dental Nurse
{my}dentist
09.2016 - 02.2021
GCSEs -
Harton Technology College
09.2011 - 07.2016
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