Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amelia Freeth

Kenilworth,WAR

Summary

This candidate is able to tailor the required experience to the needs of the patient/ customer presented. For example, I may be calm, diplomatic and confidently stand their ground when challenged by one patient, I also empathise and soothe the next. Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist/ social media assistant

Pennington dental
Kenilworth
03.2023 - Current
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Reduced waiting times through effective time and resource management.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Working for an NHS dental practice has introduced the candidate to a wide variety of characters both making them a confident speaker and also excellent at conflict resolution.
  • This candidate was often dictated challenging tasks such as debt collecting due to her ability to keep a cool and diplomatic manner when in confrontational discussions.
  • Scheduled social media content strategically to achieve maximum reach and impressions.
  • Curated and conceptualised content for social media platforms, including Facebook, Instagram, and other channels.
  • Answered 30+ telephone calls per day, compiling detailed notes and promptly forwarding as required.

Social Media Manager

UK artists
Royal Leamington Spa, Warwickshire
10.2022 - 05.2023
  • Adapted social media plan based on market research and customer data.
  • Scheduled social media posts using Facebook Meta business suite, optimising reach and maximising community engagement.
  • Responsible for creating published blog posts related to artists we promote.
  • Performed regular research to stay abreast of emerging social trends using software such as "surveymonkey".
  • Gathered data on engagement rate, reach and impressions to enhance online campaigns.
  • Increased sales using Facebook and Instagram Shop functions, including adding artworks to shops myself and ensuring they're tagged in each post.
  • Successfully keep track of my time management to provide timesheets at the end of each week.
  • Used software such as Excel to create spreadsheets of clients who need to be promoted and when would be best to do so.
  • Drove website traffic by writing witty and creative social media content and blog posts.
  • Increased website traffic by having regular social media posts, encouraging higher sales of artwork.

Volunteer (group art therapy)

VALUES
Leicester, Leicestershire
03.2022 - 05.2022
  • Facilitated group sessions and provided one-on-one support.
  • Developed lesson plans surrounding various types of art, history and culture.
  • I was responsible for overseeing a group of 5 clients with varying levels of learning/ physical disabilities in a creative setting where they had the opportunity to use art as an outlet.
  • Responsible for setting up the sessions and then tidying everything away, cleaning materials and disinfecting the classroom to a COVID standard.
  • Built up a level of trust with the clients which allowed me to assist them with their projects and ensure they were satisfied with the outcome.
  • This role involved me being quick on my feet to calm individuals down if they became stressed or aggressive, using an implemented reward system to further build up a rapport.
  • Paid attention and showed interest in each clients desires and provided suggestions on how to complete a task without making them feel overwhelmed or as though i was interfering too much.
  • Some clients were completely non verbal and i picked up their personal ways of communicating to ensure they were still included and received everything they needed.

Sales Assistant

sainsburys
Royal Leamington Spa, Warwickshire
12.2018 - 01.2019
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • This position was only a Christmas temp placement (hence the short period of employment) but because of the timing, it was hectic and required me to work quickly and efficiently under pressure.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Was responsible for handling large volumes of cash which were regularly processed using pneumatic tube systems.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Worked flexibly to complete whatever task i was assigned despite primarily working on the tills.

Education

Bachelor of Arts - Fine Art

De Montfort University
Leicester
08.2022

Foundation Degree in Arts - Art and design

Warwickshire College
Warwickshire
05.2019

A-Levels - Psychology, biology and fine art

Kenilworth sixth form
Kenilworth, Warwickshire

GCSEs - Maths and english language

Kenilworth secondary school
Kenilworth, Warwickshire

Skills

  • Experience with working with vulnerable individuals in a volunteer setting
  • Trustworthy and reliable
  • Well-organised
  • First aid training
  • Safeguarding knowledge
  • History of assisting the elderly and providing emotional support

Certification

NCFE CACHE level 2 certificate in understanding mental health first aid and mental health advocacy in the workplace

Timeline

Receptionist/ social media assistant

Pennington dental
03.2023 - Current

Social Media Manager

UK artists
10.2022 - 05.2023

Volunteer (group art therapy)

VALUES
03.2022 - 05.2022

Sales Assistant

sainsburys
12.2018 - 01.2019

Bachelor of Arts - Fine Art

De Montfort University

Foundation Degree in Arts - Art and design

Warwickshire College

A-Levels - Psychology, biology and fine art

Kenilworth sixth form

GCSEs - Maths and english language

Kenilworth secondary school

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Amelia Freeth