Millie Bevan
Coventry,United Kingdom
Summary
Highly organised and self-motivated individual with expertise in diary management, schedule management, and business administration. Demonstrates outstanding communication and interpersonal skills, coupled with strong organisational abilities and data confidentiality. Career goal includes advancing to a senior administrative role to further utilise skills in data entry and business administration.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work history
Logistics Co-Ordinator
21D
Remote, Warrington
2025.05 - Current
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Increased customer satisfaction by resolving issues.
- Liaised between departments, resulting in improved communication flow.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Treatment Co-ordinator
Styvechale Dental Care
Coventry
2024.05 - 2026.01
- Managed personal meeting diary
- Promoted and sold membership plans to patients
- Arranged supplies, documents and spaces for meetings.
- Designed interiors for meeting rooms and waiting rooms
- Oversaw and trained clerical support staff
- Applied positive customer service approach to increase satisfaction levels.
- Sourced and ordered office supplies within allocated budget.
- Drafted documents and reports for management review.
- Managed and prioritised varied and busy workload to meet deadlines.
- Managed databases and information systems, maintaining accurate and accessible records.
Dental Receptionist
Styvechale Dental Care
Coventry
2023.02 - 2024.05
- Collaborated with dental professionals to ensure efficient workflow and patient satisfaction
- Welcomed patients upon arrival and ensured a positive experience during their visit
- Managed 9 diaries for each practitioner monitoring meetings, availability and annual leave
- Monitored patient records for accuracy and completeness, ensuring all information is up-to-date
- Answered phone inquiries, scheduled appointments, and transferred calls as necessary.
- Managed and processed patient finance applications, from point of contact to end of treatment
Oncology Co-Ordinator
SWFT
Coventry
2022.12 - 2023.02
- Handled patient complaints calmly and professionally, resolving patient issues in a timely manner
- Created reports and documents as requested by the office manager
- Coordinated and scheduled meetings and appointments, resulting in an improved workflow and increased productivity.
Business Services Officer
CAFCASS
Coventry
2022.06 - 2022.12
- Utilised scripts and other resources to answer customer questions
- Maintained detailed records of customer interactions and transactions
- Arranged court hearings for clients
- Managed daily reports of customer interaction on Excel.
Senior Admin Officer
UHCW
Coventry
2021.12 - 2022.06
- Assisted in managing 25 Physiotherapist weekly diaries
- Managing a high volume of calls, emails and face to face enquiries from patients and other staff members from the trust
- Monitored production KPIs and provided regular reports to senior management
- Collaborated with senior management to develop and implement a business plan that increased patient satisfaction
- Oversaw a small administration/reception team.
Receptionist
UHCW
Coventry
2021.02 - 2021.12
- Assisted with basic administrative tasks such as photocopying, filing, and faxing
- Scheduled and confirmed appointments accurately, resulting in fewer missed appointments
- Received, sorted, and distributed mail and other deliveries in a timely manner
- Provided information to visitors and callers, referring them to the appropriate department.
Senior Admin Officer
Affordable Carpets Weekly
Coventry
2020.06 - 2021.02
- Managed travel arrangements for carpet fitters
- Prepared financial statements with accuracy and precision
- Chased payment and monitored weekly payers to avoid loss within the company due to non-payers
- Developed and maintained relationships with vendors and suppliers.
Waitress
The Barn Kitchen Coventry
Coventry
2020.01 - 2020.05
- Provided knowledgeable and courteous service, resulting in positive reviews from customers
- Restocked supplies, including napkins, utensils, and condiments, throughout shifts to ensure customers had what they needed
- Processed payments quickly and accurately.
Beauty Advisor
Benefit Cosmetics
Coventry
2019.08 - 2019.11
- Provided makeup services to clients and created their desired look
- Developed promotional materials and campaigns to drive customer engagement
- Analyzed customer data to identify buying trends, resulting in an improved product selection
- Provided one-on-one consultations to customers.
Education
Level 3 Extended Diploma - Performing Arts
Birmingham Ormiston Academy
BirminghamGCSE - English Literature, English Language, Maths, History, Science, Religious Education, Drama
Ernesford Grange Community Academy
CoventrySkills
- Diary Management
- Strong Organisational Skills
- Leadership
- Business administration
- GDPR knowledge
- Office 365
- Interpersonal Skills
- Data Entry
- Self Motivated
- Excellent Time Keeping
- Social media knowledge
- Diary coordination
Timeline
Logistics Co-Ordinator
21D
2025.05 - Current
Treatment Co-ordinator
Styvechale Dental Care
2024.05 - 2026.01
Dental Receptionist
Styvechale Dental Care
2023.02 - 2024.05
Oncology Co-Ordinator
SWFT
2022.12 - 2023.02
Business Services Officer
CAFCASS
2022.06 - 2022.12
Senior Admin Officer
UHCW
2021.12 - 2022.06
Receptionist
UHCW
2021.02 - 2021.12
Senior Admin Officer
Affordable Carpets Weekly
2020.06 - 2021.02
Waitress
The Barn Kitchen Coventry
2020.01 - 2020.05
Beauty Advisor
Benefit Cosmetics
2019.08 - 2019.11
GCSE - English Literature, English Language, Maths, History, Science, Religious Education, Drama
Ernesford Grange Community Academy
Level 3 Extended Diploma - Performing Arts
Birmingham Ormiston Academy