- Playing Netball at District and Club Level and coaching younger teams
- Going to the Gym
- Taking the Dog for a walk
- Socialising
Millie Baird
Glasgow
Summary
Motivated with a strong focus on customer service and satisfaction. Delivers friendly, knowledgeable assistance to enhance customer experiences. Maintains a clean and welcoming environment to create positive first impressions. Motivated professional with varied experience in customer-facing roles. Demonstrates strong communication and teamwork skills while adapting to fast-paced environments. Eager to contribute positively and support team objectives in future opportunities.
Overview
1
1
year of professional experience
Work History
Receptionist Assistant
German Autocare (Scotland) Limited
Clydebank
01.2026 - 05.2026
- Welcomed guests and customers, in a friendly, positive manner.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Provided professional customer service, reinforcing business reputation through positive first impressions.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Facilitated efficient check-in and check-out processes for customers, contributing to overall satisfaction.
- Maintained a clean reception area to welcome visitors.
- Operated office equipment, such as photocopiers and scanners, efficiently.
- Provided administrative support to the Service Manager including photocopying and filing documents.
- Accurately ordered vehicle parts from suppliers to ensure timely repairs. accurately, ensuring timely vehicle repairs for customers.
Cafe Team Member
Archies Deli
Clydebank
02.2025 - 11.2025
- Provided friendly, efficient table service, taking customer orders and processing swiftly.
- Delivered friendly, fast service, efficiently processing high-volume food and drink orders during peak times.
- Achieved high customer satisfaction through attentive, helpful, and friendly service.
- Prepared and served a variety of coffees, teas, and other beverages to meet customer preferences.
- Prepared customer drinks using barista-style coffee machines, presenting beautifully in signature café styles.
- Greeted customers warmly, seating at clean, vacant tables and offering advice on food ordering procedures.
- Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
- Carried and served numerous customer orders with care, speeding up service for improved efficiency at peak times.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Facilitated smooth till operations, ensuring financial accuracy and customer service efficiency while handling cash and card transactions.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Maintained safe hygiene and food handling standards for full compliance.
- Maintained a spotlessly clean and tidy café environment for optimised hygiene and customer satisfaction.
- Kept cafe looking presentable and clean by clearing and deep cleaning tables after use.
- Cleared cafe tables of dirty pots quickly, thoroughly cleaning and sanitising ahead of future customers.
- Responded to phone inquiries, providing information and assistance to customers promptly. politely and promptly while accurately recording and confirming reservations.
Education
NVQ Level 5 - English
St Peter The Apostle High School
Clydebank01-2025
Scottish Qualifications Certificate - Maths
St Peter The Apostle High School
ClydebankSkills
- Front desk reception
- Customer service
- Parts ordering
- Office administration
- Data entry
- Cash management
- Time management
- Food safety standards
- Hygiene compliance
- Office support
- IT skills
- Communication skills
- Telephone manner
- Administration
Interests
Timeline
Receptionist Assistant
German Autocare (Scotland) Limited
01.2026 - 05.2026
Cafe Team Member
Archies Deli
02.2025 - 11.2025
NVQ Level 5 - English
St Peter The Apostle High School
Scottish Qualifications Certificate - Maths
St Peter The Apostle High School