MILLICENT WRIGHTSON CROSS

2 years+ experience as the sole Veterinary Nursing Assistant at the highest rated independent animal practice in Mill Hill/Barnet.

Nursing Responsibilities:

• Safe and confident restraint of patients for routine procedures, including blood tests, drug administration, nail clipping, catheter insertion and imaging.
• Monitoring hospitalised patients' vital statistics including blood pressure, heart rate, temperature, and respiration rate.
• Maintaining sterile surgical environments through effective autoclaving and instrument management, ensuring compliance with health and safety standards.
• Preparing diagnostic equipment (x-rays, ultrasound) and rapid uploading/labelling gathered data onto IT systems (IDEXX- Animana).

Administrative Responsibilities:

• Delivering comprehensive client care by scheduling appointments, addressing surgical queries, managing clinical and emergency calls, and conducting daily post-operative follow-ups to support patient recovery and enhance client satisfaction.
• Facilitating sensitive discussions with clients about euthanasia and pet quality of life, providing compassionate support during difficult decisions.
• Organisation of routine patient referrals to specialised treatment centres.
• Management of client accounts including financial, monthly care plan subscriptions and client registrations.
• Liasing product ordering and stock intake from pharmaceutical and Laboratory providers.
• Performing excellent front-of-house duties, including processing payments, cashing up, and end-of-day banking.
• Ordering and maintaining stock levels of medications, gas and hospitalisation equipment throughout the practice to ensure smooth daily operations.

Laboratory Responsibilities:

• Conducting in-house urine analysis and processing blood samples and cultures to prepare slides for microscopy, supporting high-quality diagnostic results.
• Ordering from and communicating with external laboratories to ensure expeditious testing.

• Collaborated with research and laboratory teams to deliver high-quality care for research animals, supporting welfare, health monitoring, handling, husbandry, and Schedule 1 procedures to ensure timely and efficient study progression
• Worked closely with colleagues to maintain accurate and up-to-date records using collaborative data systems (PyRat/MCMS), ensuring consistency and reliability across large animal colonies
• Contributed to a cohesive team environment by upholding clinical laboratory standards and supporting shared responsibilities in a fast-paced research setting

Helping the smooth opening of this store, I provided excellent customer service, welcoming and sharing with customers my wide and extensive knowledge of tea, its origin, benefits and rituals. I also took pride in my creativity, inventing the bestselling drink of the year at my branch, featured on the nationwide menu in each of 14 branches.

High-Performance Luxury Sales Advisor

• Played a key role in the closure of two retail stores during administration, driving strong sales performance and contributing to the successful clearance of over 60% of remaining stock.
• Delivered a premium customer experience to high-end clientele in Knightsbridge, providing personalised product recommendations and building strong client relationships
• Advised clients on made-to-measure products, confidently explaining options, pricing, and tailoring services to meet individual needs