Milan Patel
Haverfordwest,United Kingdom
Summary
Focused on delivering comprehensive hearing care services through detailed assessments and effective product demonstrations. Patient-centered approach ensures tailored treatment plans based on individual medical histories, visual and dexterity abilities, budget considerations, COSI and hearing test results. Maintains high standards of audiological expertise and professionalism while demonstrating commercial proficiency through both employed and self-employed positions.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Retail Director
MMP & KND Ltd
Haverfordwest, Pembrokeshire
2024.12 - Current
- Profitable administration and operation of a convenience store retail establishment.
- Successfully negotiated a HR contract with Peninsula to improve business and staff accountability.
- Hired new members of staff to address shortages of staff presence.
- Directed the redesign of the counter/till area to incorporate more selfing and increase availability of products.
Independent Field Audiologist
Bexley Heath Mobile Hearing
Bexleyheath
2022.07 - 2024.12
- Established an efficient and profitable home visit audiology company.
- Effectively employed a successful marketing framework that encompassed both digital and conventional marketing strategies.
- Optimised revenue by implementing noise protection and micro-suction ear wax removal into service.
- Established successful relationships with hearing aid manufacturers to build a competitive product portfolio.
- Ensured safe and considerate continuation of service throughout the COVID pandemic.
Senior Field Audiologist
Hearing Solutions UK
Weston-Super-Mare, Somerset
2017.09 - 2022.07
- Conducted induction training for new recruits to ensure proper procedural practice and record keeping.
- Implemented and conducted supervisory mentorship program to facilitate the professional development of junior audiologists.
- Assisted with the organisation of company networking events, conferences and product presentation days.
Commercial Hearing Aid Audiologist
Boots Hearingcare
Guildford & Swindon
2014.01 - 2017.08
- Stimulated new business by maximising diary availability whilst also nurturing the needs of existing patients.
- Increased profitability by encouraging cross referral business between optical, pharmaceutical, retail and audiology.
- Promoted the brand through community involvement and customer interaction.
- Ensured patient satisfaction with promotional events and service improvement open days.
Audiologist
Amplifon
Leicester & Hitchin
2011.07 - 2013.10
- Performed hearing assessments in accordance with BSA guidelines offered appropriate guidance of the referral process when needed.
- Effectively communicated hearing test results and the benefits of hearing technology.
- Improved the hearing and quality of life of patients with accurate fittings, communication tactics coaching and continual after care.
- Accurately recorded all clinical notes and financial documents.
Education
Bachelor of Science -
The University of Manchester
Manchester, EnglandA-Levels - Biology, Chemistry & Film Studies
Pembrokshire College
Haverfordwest, Pembrokeshire 09/2005 - 05/2007
Skills
- Patient Focused
- Business Development
- Effective Communication
- Customer Service
- Technologically Literate
- Product Presentation
- Brand Promotion
- Organisation & Time Management
- Training & Coaching
- Detail Orientated
- Team Leadership
- Commercial Acumen
LANGUAGES
English: Native/ Bilingual
Native
Gujarati: Full Professional
Fluent
Hindi: Professional
Intermediate
Certification
- Micro-Suction Ear Wax Removal
- Infection Control
- Basic Life Support & AED Training
- Peer Mentorship
Timeline
Retail Director
MMP & KND Ltd
2024.12 - Current
Independent Field Audiologist
Bexley Heath Mobile Hearing
2022.07 - 2024.12
Senior Field Audiologist
Hearing Solutions UK
2017.09 - 2022.07
Commercial Hearing Aid Audiologist
Boots Hearingcare
2014.01 - 2017.08
Audiologist
Amplifon
2011.07 - 2013.10
Bachelor of Science -
The University of Manchester
A-Levels - Biology, Chemistry & Film Studies
Pembrokshire College
09/2005 - 05/2007