Mila Sousa
Mulbarton,UK
Summary
Experienced communications professional with expertise in multi-channel communications, internal communications strategy, and stakeholder relationship management. Demonstrates proficiency in copywriting, copyediting, and content commissioning, alongside strong project management capabilities and deadline management skills. Adept at fostering staff engagement and managing donor relationships while maintaining a commitment to equality, diversity, and inclusion. Skilled in grant fundraising and reporting with a proven ability to develop effective communication strategies that drive organisational success.
Overview
8
8
years of professional experience
Work history
Family Communications Coordinator
East Anglia’s Children’s Hospices
Norfolk
01.2022 - 08.2025
- Developed and distributed bi-monthly newsletters (70%+ open rates), strengthening relationships with 300+ families.
- Secured £5,000 grant funding for translation of family resources into nine languages.
- Coordinated campaigns to increase newsletter and SMS sign-ups (10% growth in 12 months).
- Led Comms Subgroup on EDI Committee, delivering a variety of campaigns throughout the year.
- Project-managed production of an animated onboarding video for new staff.
- Liaised with donors, suppliers and families to manage offers and opportunities.
Agricultural Liaison Officer
Dalcour Maclaren
Norfolk
03.2020 - 12.2021
- Managed multiple infrastructure projects, coordinating stakeholders to tight deadlines.
- Produced clear communications and maintained accurate project records.
- Built effective relationships with contractors, landowners and clients.
- Acted as key point of contact for clients, contributing to positive relationships.
- Enhanced client satisfaction by providing timely updates on ongoing projects.
Marketing Assistant
Naked Wines
Norfolk
09.2018 - 02.2020
- Assisted Head of Marketing in delivering digital campaigns across social media.
- Managed onboarding communications for new winemakers; liaised internationally.
- Proofread customer-facing email campaigns, reaching thousands of subscribers.
- Selected to represent the company at overseas event, strengthening brand relationships.
- Supported development of annual marketing plans, aligning with business objectives.
Graduate Trainee (Sales, Admin, Procurement)
Traditional Norfolk Poultry
09.2017 - 09.2018
- Gained experience across departments, including procurement, planning and technical.
- Managed a turkey farm for four months and successfully turned around an underperforming boiler farm.
- Attended industry conferences to stay current on market trends and developments.
Education
BSc Agricultural Management -
Royal Agricultural University
FdSc Animal Management & Applied Science -
Sparsholt College
Skills
- Multi-channel communications creation and development: including print, digital and social
- Internal communications strategy and staff engagement
- Copywriting, proof reading and content gathering
- Project coordination and deadline management
- Stakeholder relationship management
- Confident in Microsoft Office, CANVA and Campaign Monitor
- Commitment to equity, diversity and inclusion
Accomplishments
- Raised £1000 for charity by completing 110km Argus Cycle Tour in Cape Town.
- Awarded the Mazuri Award for Most Outstanding Student during FdSc
Languages
Italian
Upper intermediate
Spanish
Intermediate
References
References available upon request.
HOBBIES AND INTERESTS
- Member of the The Mercer's Livery Company and currently sitting on their Member's Philanthropy Committee.
- Member of Ketteringham Hall Women's Cricket Club
- Member of Mulbarton Community Choir
- Extensive overseas volunteering experience - including a community outreach project in Rio de Janeiro, Daktari Bush School and Wildlife Sanctuary in South Africa, Imire Rhino and Elephant Conservation in Zimbabwe, Villa Maria Children's Project in Lima, Peru and Sepilok Orangutan Rehabilitation Project in Borneo.
Timeline
Family Communications Coordinator
East Anglia’s Children’s Hospices
01.2022 - 08.2025
Agricultural Liaison Officer
Dalcour Maclaren
03.2020 - 12.2021
Marketing Assistant
Naked Wines
09.2018 - 02.2020
Graduate Trainee (Sales, Admin, Procurement)
Traditional Norfolk Poultry
09.2017 - 09.2018
BSc Agricultural Management -
Royal Agricultural University
FdSc Animal Management & Applied Science -
Sparsholt College
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