Mila Milchova

• Completes clerical and administrative tasks of an office.
• Handled mail and correspondence for [Number]+ employees.
• Processed invoices and financial data with strong eye for detail.
• Worked to facilitate positive, productive working environments through reliable administrative support.
• Managed staff travel arrangements to identify best available options.
• Updated client records with strict attention to confidentiality, maintaining full GDPR compliance.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Scheduled meetings and corporate events using exceptional organisation and planning abilities.
• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
• Accurately executed secretarial tasks, maintaining smooth administrative operations.
• Drafted, printed and compiled important formal documentation, strictly meeting required standards.
• Presided office activities to maintain compliance with company policies.

• Main activities
• Massages , facials ,SPA treatments/ Swiss perfection , Gernetic , Cinq Mondes , Elemis …./
• Hotel
• Provided a warm welcome to clients on arrival, offering [Type] refreshments for optimum customer comfort.
• Professionally and efficiently performed a diverse range of massages and beauty treatments .
• Showcased new treatments, promoting add-on sales and customer upgrades for increased spa profitability.
• Researched market trends and offered hot stone massages, reiki and Swedish massage to complement services.
• Managed exceptional levels of cleanliness and hygiene throughout treatment areas.
• Helped clients with specific conditions to successful rehabilitation using special massage techniques.
• Delivered top-rated treatments to various clients to achieve customer satisfaction.

• Main activities
• Massages , facials ,SPA treatments whit products of different brands- Thalgo , Intraceuticals ,Guinot ,Selvert termal,Decleor…
• Wellness and SPA
• Increased retail sales through persuasive, thorough aftercare advice and product recommendations.
• Developed a loyal client base of repeat customers through outstanding levels of service.
• Identified massaged preferences and determined pressure points needed for clients.
• Maintained a booked-to-capacity schedule by maximising treatment opportunities.

• Wellness and Spa

Wellness and SPA

Wellness and SPA

• Wellness and SPA

Wellness and SPA

Wellness and SPA

Wellness and SPA

• Performed facial, body and add-on treatments in alignment with salon offerings.
• Advised clients on suitable treatments and skincare products offered.
• Discovered guest needs and made appropriate treatment and product recommendations.
• Safeguarded clients and company with stringent adherence to infection-control and sanitation requirements.
• Promoted salon services and brand ethos on social media to increase engagement.