Yakshini Sharma

• Managed a variety of admin office tasks
• Answering phone inquiries effectively
• Ensured strict adherence to confidentiality protocols handling sensitive information
• Managed correspondence and ensured timely responses to inquiries
• Coordinated meetings and workshops for optimal time management
• Processed invoices and purchase orders accurately and efficiently
• Managed high-volume daily telephone and email inquiries to reduce correspondence backlogs
• Facilitated a positive work environment through effective communication skills
• Developed office policies to streamline team coordination
• Coordinated logistics for special workshops, achieving successful company functions
• Managed invoicing and billing processes ensuring financial transparency
• Led training sessions for new hires, ensuring quick familiarisation with office protocols
• Streamlined office tasks by communicating policy changes and business priorities
• Assisted in recruiting staff and strengthening the team
• Streamlined office procedures with new systems to address bottlenecks and disruptions
• Facilitated positive, productive working environments through reliable administrative support
• Collaborated with departments to determine optimum schedules for special projects
• Reported team activities and progress during weekly meetings
• Ensured high accuracy and quality in data entry and recordkeeping
• Organized filing systems, maintaining records in line with company policies and data security
• Provided administrative support to enhance productivity during high-pressure periods
• Compiled comprehensive reports to maintain precise records
• Enhanced team efficiency ensuring seamless workflow
• Maintained accurate and up-to-date database records
• Executed data entry tasks precisely, maintaining error-free records
• Resolved customer queries quickly to enhance client satisfaction
• Ensured constant compliance with health and safety regulations
• Created strategies to drive continuous improvement
• Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.

• Handled high-volume telephone and email inquiries to minimize backlogs.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues harmoniously.
• Applied a positive customer service approach to increase satisfaction levels.
• Delivered high-quality results within budget and timeframe targets.
• Ensured up-to-date records by regularly updating the database system.
• Handled incoming telephone calls professionally whilst providing accurate information.
• Streamlined operations by organizing files and documents to implement improved workflow and organization.
• Added new data and notes to project and resource tracking spreadsheets.
• Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
• Scheduled and confirmed appointments for the entire management team.
• Assisted in preparing financial reports, contributing to informed decision-making processes.
• Enhanced office efficiency by streamlining administrative procedures.
• Gathered data to create Excel spreadsheets for budget and inventory management.
• Verified documents and associated records to catch and resolve discrepancies.
• Tracked metrics with Excel spreadsheets and modeled data for staff.
• Prepared meeting agendas to facilitate productive discussions and decision-making.
• Received and checked financial statements and reconciled related accounts.
• Strengthened traceability and developed organization systems for records, reports, and agendas.

Dedicated time to family commitments during 2013 - 2016

• Led project planning and management initiatives
• Managed and allocated resources effectively
• Planned and executed test cases
• Identified risks and developed mitigation plans
• Monitored issues and reported as necessary
• Contributed to project management meetings
• Organized and conducted training programs for team
• Conducted performance appraisals and career planning for employees
• Coordinated team-building activities for enhanced collaboration
• Created comprehensive project test strategy and schedules
• Identified expected test levels for unit, integration, system, IST, and UAT
• Designated test focus areas and structural/functional test types
• Facilitated development of Test Planning Workbooks including Test Requirements Matrix and Environment grids
• Coordinated and directed project test activities and defect reporting
• Monitored results, implemented corrective actions, escalated issues, and presented test status to clients
• Reviewed business acceptance criteria, test plans, and test cases
• Prepared and configured systems for testing.

• Defined and updated internal policies for secure, cohesive software programs
• Analyzed existing products to identify areas for improvement and development of new features
• Executed assigned tasks according to industry standards
• Verified software functionality after bug fixes to ensure seamless program operation
• Enhanced testing efficiency using automation tools
• Curated detailed system testing reports adhering to internal standards
• Explained complex errors and issues to technical and non-technical colleagues
• Planned and executed system tests, reporting findings to inform product development
• Validated critical product line releases through user acceptance testing
• Maintained keen knowledge of industry standards and verified testing procedures
• Analyzed user issues to identify and resolve root causes
• Developed comprehensive software test plans and cases
• Facilitated transparency with regular status updates on bug tracking and resolution
• Coordinated with stakeholders to ensure seamless project cooperation
• Collaborated with project managers to implement software solutions
• Optimized resource management to prevent waste while ensuring project success
• Mentored junior testers, enhancing their professional growth
• Implemented critical solutions to enhance overall system performance
• Identified software defects and proposed effective solutions
• Collaborated with developers and engineers to enhance software quality and reliability
• Ensured compliance by adhering to company policies and preparing for audits
• Collaborated with clients in meetings to outline product requirements

• Trained teams on new software to minimize operational disruption
• Addressed system faults promptly to ensure minimal disruption to customer experiences
• Produced clean, error-free code meeting internal quality standards
• Evaluated existing software to identify successes and opportunities
• Managed version control systems for effective codebase collaboration
• Implemented robust security measures to protect sensitive data
• Collaborated with key stakeholders to define product development strategies
• Led thorough root-cause analyses to identify and resolve software issues
• Performed comprehensive system testing, ensuring reliable and error-free functionalities
• Implemented version control processes to safeguard work from accidental code loss
• Managed software development projects, ensuring timely and budget-conscious completi
• Supported large-scale systems ensuring software security and performance
• Streamlined code maintenance ensuring thorough documentation
• Kept stakeholders informed with regular progress reports and milestone updates
• Stayed updated with industry trends, integrating new technologies for improved system functionality
• Cultivated strong client relationships to meet specific needs
• Reviewed code and designs to drive continuous innovation and development
• Responded swiftly to technical support requests, resolving issues within set timeframes
• Diagnosed technical issues and tested solutions against design specifications
• Developed standard procedures and trained new personnel on requirements
• Worked with developers to identify and fix software bugs
• Collaborated with cross-functional teams to enhance technical standards
• Developed and documented software maintenance procedures
• Collaborated with clients to determine software design needs and recommend optimal solution
• Identified risks and bottlenecks, recommending mitigation actions
• Verified and resolved software bugs and issues
• Conducted peer code reviews to improve team development skills
• Diagnosed system faults through comprehensive testing

• Organized filing systems for efficient personnel access and retrieval
• Managed incoming calls, addressed queries, directed calls, and recorded messages
• Word-processed reports, reviews,s and correspondence with efficiency and accuracy
• Improved communication within the team with regular updates and notifications.
• Handled confidential documents with theutmost discretion, maintaining privacy standards at all times.
• Supported staff with administrative needs for photocopying, faxing, and filing.
• Arranged travel plans, ensuring smooth business trips for staff
• Compiled data for presentations to effectively communicate information