Mila Geen
Manchester,Greater Manchester
Summary
I am an ambitious student looking for part-time role in hospitality. Throughout my career I have gained many transferable skills which will me excel in this role for example my customer service and communication skills have developed which is needed for this role. I always try my best for the company that I work for and I am a reliable worker that can be depended on. I am an adaptable and quick learner so will be able to pick up new skills in this role quickly.
Overview
2
2
years of professional experience
Work history
Retail assistant
Russells Food and Drink
Lisburn, Lisburn and Castlereagh
2025.03 - 2026.04
- Maintained presentation of shop by stocking and facing products.
- Provided good customer service to customers to ensure customer satisfaction and handling complaints by resolving any issues.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Boosted sales through suggestive selling techniques.
- Maintained clean shop floor, promoting welcoming environment.
- Handled transactions, maintaining accurate till records.
Barista
Jumping Jacks Softplay
Lisburn, Lisburn and Castlereagh
2024.06 - 2025.02
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Managed high volume orders during peak hours maintaining quality of service.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Performed cash handling duties accurately to maintain financial integrity.
- Maintained cleanliness of the café area whilst preparing orders.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
Education
Bachelor of Arts - Marketing
Manchester Metropolitan University
Manchester 09/2025 -
A-Levels - Travel and Tourism
Hunterhouse College
Belfast 09/2023 - 06/2025
A-Levels - Double Health and Social Care
Hunterhouse College
Belfast 09/2023 - 06/2025
GCSEs - Maths
Hunterhouse College
Belfast 09/2021 - 06/2023
GCSEs - English
Hunterhouse College
Belfast 09/2021 - 06/2023
Skills
- Communication skills - when advising customers on products
- Teamwork skills - supporting team members especially in busy periods
- Problem solving - resolving any issues efficiently to provide good customer service and satisfaction
- Cash handling - when working on tills
Timeline
Retail assistant
Russells Food and Drink
2025.03 - 2026.04
Barista
Jumping Jacks Softplay
2024.06 - 2025.02
Bachelor of Arts - Marketing
Manchester Metropolitan University
09/2025 -
A-Levels - Travel and Tourism
Hunterhouse College
09/2023 - 06/2025
A-Levels - Double Health and Social Care
Hunterhouse College
09/2023 - 06/2025
GCSEs - Maths
Hunterhouse College
09/2021 - 06/2023
GCSEs - English
Hunterhouse College
09/2021 - 06/2023