Mike Shenoda
London
Summary
Experienced live events professional specialising in box office operations, accreditation, guestlist management and festival delivery. Extensive experience across established London music venues, major stadiums and festivals. A reliable, organised and customer-focused professional who thrives under pressure and is committed to delivering efficient event operations and positive guest experiences.
Overview
7
7
years of professional experience
Work History
Artist Liaison Assistant Manager
End of the Road Festival
09.2024 - Current
- Coordinated team to ensure positive, professional experiences for artists and crew.
- Facilitated artist liaison activities during festival weekend to improve communication and coordination among artists and crew.
Accreditation Supervisor
Drumsheds
10.2023 - Current
- Supervised accreditation operations, managing databases and organising wristband supplies to ensure smooth event access
- Carry out compliance checks to support accurate accreditation and event access procedures
- Maintained organised accreditation processes during events, guestlist and associated entry operations in a busy live events environment
- Oversaw guestlist box office and large bag drop-off team, ensuring accurate and timely processing of attendees
- Coordinate team activities and operational processes to support efficient event delivery
Box Office Supervisor
O2 Forum Kentish Town
11.2022 - Current
- Oversaw box office activities, processed ticket transactions, and managed general admission enquiries and ticketing issues to ensure seamless customer experience.
- Managed guestlist to streamline entry for guests, coordinating event access to minimise wait times.
- Resolved customer queries efficiently, delivering professional and customer-focused service that enhanced guest satisfaction.
- Provide accessibility support to help guests access events according to their requirements
- Use TM1 and PCI systems to support day-to-day box office operations.
- Create and distribute EON reports to support event reporting requirements
Artist Box Office
Green Man Festival
08.2019 - Current
- Coordinated artist arrivals and movements across festival site.
- Checked in artists and performers, addressed queries, and facilitated arrival and access needs.
- Shuttled bands and performers between stages using electric buggies.
Seasonal Box Office Manager
Ticketmaster
05.2023 - 09.2026
- Managed box office operations at major venues and events, including Wembley Stadium, Tottenham Hotspur Stadium and various festivals across London
- Supported efficient box office services at large-scale sporting, entertainment and festival events, contributing to positive customer experiences
- Oversaw high-volume ticket resolution, enabling prompt resolution of customer issues in busy, time-sensitive environments
- Assisted customers with fake or invalid tickets from third-party sellers, effectively managing challenging situations
Ticket Scanner / Guestlist
Village Underground
11.2019 - 11.2022
- Scanned tickets and managed guestlists, ensuring smooth entry for live shows and club nights.
- Sold tickets at the door, addressing ticketing and admission enquiries to enhance guest experience.
- Facilitated merchandise sales during events, contributing to overall event operations.
Education
AAT Level 3 -
West London College
Ealing, London01-2018
NVQ Level 3 - Health & Social Care
Skills
- Ticketing & Box Office: Ticketmaster, TM1, PCI systems
- Event operations
- Ticketing systems
- Customer service
- Accreditation & Event Operations: Database management, guestlist administration, wristband tracking
Timeline
Artist Liaison Assistant Manager
End of the Road Festival
09.2024 - Current
Accreditation Supervisor
Drumsheds
10.2023 - Current
Seasonal Box Office Manager
Ticketmaster
05.2023 - 09.2026
Box Office Supervisor
O2 Forum Kentish Town
11.2022 - Current
Ticket Scanner / Guestlist
Village Underground
11.2019 - 11.2022
Artist Box Office
Green Man Festival
08.2019 - Current
AAT Level 3 -
West London College