GEORGI CONLAN
London,ENG
Summary
I am a ticketing specialist with diverse experience in professional sport.
Overview
5
5
years of professional experience
Work History
Ticketing Manager - AWFC
Arsenal Football Club
07.2022 - Current
- Manage the day-to-day operation of the ticketing platform to ensure the smooth and efficient management of ticket and membership sales, including both seasonal and match-by-match ticketing.
- Responsible for the coordination and distribution of stakeholder tickets, including player and partner tickets.
- Responsible for maximising revenue through the ticketing platform and the management of sales and ticketing services while ensuring a best-in-class service for supporters.
- Provide administrative and operational support to the stadium management and operations team
- Lead all ticketing initiatives for the women’s game, maximizing revenues, optimizing inventory, enhancing supporter experience, and driving continuous improvement of ticketing processes and platform.
- Coordinate matchday ticketing operations for the women’s game, ensuring smooth execution and timely resolution of issues.
Ticketing Coordinator
Australian Football League
05.2021 - 06.2022
- Event builds for all AFL and AFLW matches including Finals
- Inventory management and fulfillment for all AFL and AFLW matches including Finals
- Internal partnership and player ticketing requirements
- Updating the ticketing content for the AFL website including on-sales, event ticket agent links, FAQs, ticketing polices and community/partner ticketing programs
- Match-day ticketing assistance and on-call responsibilities including providing match-day briefing notes for ticket agents
- Liaise with AFL executive for relevant ticketing enquiries
- Liaising with AFL Clubs, Venues and Ticket Agents (Ticketmaster and Ticketek)
- Managing Car Parking tickets for internal and external stakeholders
Ticketing Coordinator
Tennis Australia
01.2021 - 02.2021
- Ticket inventory management
- Partner, executive and stakeholder ticketing management
- Use of Ticketmaster systems including Archtics, TM1 and PCI
- Processing tickets, requests and invoices for internal stakeholders for major events (Australian Open, ATP Cup, and AO Series lead in Events)
Education
Bachelor of Business - Sport Management
Deakin University
01.2019
Skills
- Strong verbal and written communication skills
- Collaborative team player
- Previous experience in player ticketing in major sporting event operations
- Keen attention to detail
- Effective time management
- Ticketmaster and Ticketek allocation and distribution
- Proficient in Ticketmaster PCi
- Proficient in Archtics
- Proficient in TM1
- Internal and external stakeholder engagement
- Excellent customer service skills
- Previous experience working at the Australian Open in 2021, 2018 and 2010
References
Available upon request
Timeline
Ticketing Manager - AWFC
Arsenal Football Club
07.2022 - Current
Ticketing Coordinator
Australian Football League
05.2021 - 06.2022
Ticketing Coordinator
Tennis Australia
01.2021 - 02.2021
Bachelor of Business - Sport Management
Deakin University
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