Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Generic

MIKE JAMBAWE

Blantyre,Malawi

Summary

Results-driven executive with 7+ years of experience in business growth, marketing strategy, and communications across global organizations. Currently a Trade Execution Officer at Castel Malawi, with strong skills in market research, key account management, project execution, and data-driven decision-making. Passionate about social impact, with leadership experience in Rotary and Rotaract Clubs of Lilongwe. Formerly engaged with the EU Mission to Malawi, diplomatic corps, and media, bringing a unique blend of corporate and community engagement.

Overview

9
9
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification

Work history

Trade Execution Officer

Castel Malawi
Lilongwe , Malawi
01.2023 - 09.2025
  • The principal aim being to Improve the organisation’s market position in the all the channels and achieve volume and financial growth as well as management of POS and Trade Assets
  • Developing existing accounts & acquiring new customers based on developed strategy
  • Setting up and communicating vendor targets in liaison with Sales Supervisors
  • Conducting trainings/meetings with Distributors, Sales Representatives and Key Accounts in the channel on PICOS Implementation
  • Assessment and development of customer promotional needs and facilitating the executions
  • Ensuring a good relationship with City/Town Councils and Vendor Associations in the areas where our customers operate
  • Facilitation of market penetration initiatives e.g. grocery penetration
  • Liaison with procurement and suppliers for timely delivery of POP/POS and with Trade Execution Officer-Administration officer on delivered and dispatched materials as per agreed terms.
  • Efficient Updates and management of POSM and Asset Databases after all the changes are made
  • Verification of cooler maintenance and movement in trade by cooler maintenance service provider.
  • Event coordination, planning and execution as per agreed parameters and follow-up Post event reports and analysis.

Acting Head of Customer Service

DHL Express Malawi
01.2020 - 01.2021
  • Supporting members of the SMT in business strategy formulation and key customer management.
  • Offering on-job training to subordinates and being the contact person and to all escalated general complaints.
  • Preparation of a well detailed departmental plan and implementation strategy.
  • Facilitation and coordinating the conveyance of special urgent shipments which involved international customs clearance and extra services provisions.
  • Ensuring interface with customers who have complaints on DHL service usually accompanied by various SMT managers as per nature of grievance
  • Conduct internal communication on new developing trends that would affect operations.

Customer Service Advisor

DHL Express Malawi
01.2018 - 01.2020
  • Advise business or other groups on local, national, or international factors affecting the buying, selling and shipping of products. This includes advises on tax compliances.
  • In-charge of booking, Coordination, record keeping and reporting of all DHL inbound shipments
  • Sourcing external international and local agents to help in extra services (not offered by DHL) key to the carriage of special or delicate shipments and coordinating such tasks.
  • Taking an active role in awareness of DHL products and getting new customers to open accounts with DHL through sales leads.
  • Contract management and support to account holders and customers willing to open accounts with DHL.
  • Being a contact person of various cooperate customers whenever they want to transact with DHL.
  • Facilitating the customer experience and feedback through the Net promoter score (NPA)

Research Assistant and Data Entry Clerk

Prime Health Consulting services, World Vision Malawi, Population Services International and Total Land Care
  • Company Overview: Millennium development projects
  • Facilitating group discussions
  • Conducting key informant interviews
  • Entering various types of data and field notes
  • Data cleaning and analysis using SPSS and Vivo
  • Monitoring and management of vehicle mileage and fuelling
  • Preparing progress reports and end of Assessment report
  • Millennium development projects

Supply Chain Assistant

Save the Children
Lilongwe
01.2017 - 01.2018
  • Company Overview: (Framework Agreement evaluation)
  • Soliciting of potential suppliers, record keeping and review of planned purchases and contractual framework agreements.
  • Taking active role in evaluating suppliers and scoring them based on specific requirements.
  • Due diligence of the suppliers to check authentication
  • Facilitating the production and award of contracts to successful bidders.
  • Ensuring a good contract relationship and act on any variances.
  • (Framework Agreement evaluation)

Education

Post Graduate Diploma - Chartered Institute of Marketing

PACT College
Malawi

Diploma - Marketing

Chartered institute of Marketing.
Malawi

Bachelors’ Degree - Business Administration Generic

University of Malawi, the Polytechnic

Skills

  • Operational supervision
  • Tactical execution
  • Informed decision making
  • Advanced data analysis
  • Project management certification

Accomplishments

  • Best Regional Trade Execution Officer (2023)
  • Stevie awards Best Customer service team awardee (2019, 2020).
  • Top 5 DHL SSA Customer service employee of the month.
  • President, Projects and fundraising director of Rotaract Club of Lilongwe

Certification

  • Comprehensive Research Assistant Training Certificate, Prime Health Consulting Service (2017)
  • Certification of Excellent Leadership Award obtained at Maestros Leadership Company (2017)

Timeline

Trade Execution Officer

Castel Malawi
01.2023 - 09.2025

Acting Head of Customer Service

DHL Express Malawi
01.2020 - 01.2021

Customer Service Advisor

DHL Express Malawi
01.2018 - 01.2020

Supply Chain Assistant

Save the Children
01.2017 - 01.2018

Research Assistant and Data Entry Clerk

Prime Health Consulting services, World Vision Malawi, Population Services International and Total Land Care

Post Graduate Diploma - Chartered Institute of Marketing

PACT College

Diploma - Marketing

Chartered institute of Marketing.

Bachelors’ Degree - Business Administration Generic

University of Malawi, the Polytechnic

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