Michael Rayment
Leicester
Summary
Accomplished professional with expertise in delegation mastery, technical equipment handling, and informed decision making. Demonstrates leadership excellence through personnel motivation and disciplinary action execution, ensuring operational efficiency and compliance with ISO standards. Skilled in project management, recruitment processes, and interdepartmental collaboration, driving change implementation and tactical planning. Proficient in financial budgeting, forecasting, and budget administration, complemented by strong stakeholder management and contract negotiation abilities. Committed to enhancing business continuity through policy development and enforcement while maintaining attention to detail in report-writing and evidence collection. Career goals include advancing strategic initiatives that foster organisational growth and resilience.
Overview
30
30
years of professional experience
Work history
Premises Officer
TIB Services
Barwell, , Leicestershire
2025.05 - Current
- Executed assigned duties, consistently meeting departmental expectations.
- Maintained high personal conduct standards, fostering positive work environment.
- Liaised closely with Head of School to ensure safety for students and staff.
- Provided timely maintenance for building fabric and electrical services.
- Collaborated with specialist subcontractors to ensure effective responses to service issues.
- Supported staff comprehensively regarding building fabric and services concerns.
- Conducted thorough audits of premises for compliance with legislation.
- Produced detailed reports on findings, including recommendations for Head of School.
Caretaker
Aldi Stores
2018.04 - 2025.01
- Responsible for Safety, Security and Cleanliness of entire premises and surrounding estate
- Ensure all areas both Public and non-public are hygienic, clean and maintained in safe condition
- Maintain, repair and clear blockages to toilets, drains and sluice's as necessary
- Inspect, maintain and resolve blockages to all condensate drains on Chilled Display equipment store wide.
- Train, monitor and mentor Cleaning Staff.
- Maintain positive and supportive Customer Service at all times
- Report and maintain records of works undertaken and those which require further attention
- Monitor all sub contractors to ensure compliance with Business Operational Policies and Procedures
- Maintained cleanliness and hygiene of premises by performing daily cleaning tasks.
- Kept outdoor areas clean and tidy; enhanced curb appeal.
- Supervised contractors during maintenance work to ensure compliance with regulations.
- Responded promptly to emergencies, safeguarding residents and property.
- Monitored surveillance systems to maintain secure premises.
- Carried out routine inspections, addressing potential issues early on.
- Coordinated access control measures, ensuring unauthorised personnel did not enter restricted areas.
- Managed waste disposal, ensuring clean and healthy environment.
- Provided assistance for minor repairs to ensure functionality of equipment.
- Liaised with service providers for necessary repairs or installations as needed.
- Facilitated arrangements for events, creating welcoming atmosphere.
- Organised storage rooms efficiently; improved space utilisation.
- Assisted in setting up furniture for meetings to provide comfortable environment.
- Handled plumbing issues swiftly; avoided disruption in water supply.
- Performed landscaping duties to enhance aesthetic appeal of property.
- Repaired minor electrical faults for safer user experience.
- Managed inventory of supplies, avoiding any shortages or excesses.
- Conducted risk assessments, promoting health and safety standards.
- Ensured safety of building by conducting regular security checks.
- Implemented fire safety measures, reducing risk of incidents.
- Accepted deliveries of goods and conveyed to appropriate storage areas.
- Undertook decoration and improvement works to guarantee impeccable presentation of premises.
- Kept toilets and wash areas clean and tidy.
- Inspected cleaning and caretaking equipment, made minor repairs and reported defects.
- Performed daily opening and closing duties, paying close attention to site security at all times.
- Maintained safe environment for everyone by adhering to company safety policies.
- Removed trash collected from within buildings and transported to nominated point for collection by refuse contractors.
- Improved grounds appearance through regular grass cutting, weed killing and seasonal pruning.
- Facilitated smooth on-site operations by providing emergency and absence cover.
- Contacted appropriate services in event of fire, break-ins and other emergencies.
- Sustained building functionality by conducting plumbing, unblocking drains and other minor repairs.
- Enabled efficient site operations by correctly maintaining and ordering cleaning supplies and equipment.
- Verified fire signage and equipment to be legally compliant.
- Directed contractors for site repairs and recorded work performance after completion.
- Operated heating and hot water supply plant in line with instructions and carried out frost precaution procedures.
- Undertook application of polishes and seals, carpet shampooing and other floor treatment work.
- Supervised and coached contractors to constantly meet and exceed specified performance standards.
- Swept and mopped hard floors and vacuumed carpeted areas.
- Managed building grounds through regular gardening and litter picking.
- Reported major building faults and concerns to management for prompt repair.
- Inspected building systems to meet health, safety and security standards.
- Maintained and repaired building fixtures and fittings.
- Coordinated cleaning staff to maintain good building hygiene standards.
- Checked lighting function and replaced faulty bulbs in public areas.
- Tested alarms regularly, upholding strict building safety standards.
- Kept detailed reports of completed maintenance and servicing work.
- Patrolled internal and external areas to maintain building security.
- Recorded arrival and departure of building residents and visitors.
- Tracked legal regulation changes to meet building compliance standards.
- Performed landscaping duties to enhance the aesthetic appeal of the property.
- Ensured safety of the building by conducting regular security checks.
Regional Operations Manager
Emtec Facility Services
2017.05 - 2018.04
- Established Midlands office, overseeing resource management and supply chain partnerships.
- Developed facility service offerings for Midlands area while supporting national clients.
- Implemented mobile engineers to improve regional service delivery efficiency.
- Recruited administrative and engineering staff to meet operational demands.
- Formulated compliance processes to align with internal standards and client requirements.
- Identified target market sectors to drive strategic growth aligned with business strengths.
- Created customised reporting processes to address specific client needs.
- Delivered exceptional service within robust health and safety framework.
Area Manager
CBRE (TUPE from Integral UK)
2016.06 - 2017.04
- Responsible for 300 plus properties for delivery of planned, reactive, minor works and projects, covering Midlands, Wales and South West, five of these being key Flagship properties providing accommodation for some 5000 plus staff for Blue Chip National and International Energy organisation.
- Reporting directly to Account Director
- Formal account meetings internal and client side, informal meetings, team meetings and constant open lines of communication to enhance relationships, and add value to relationship.
- Develop service delivery team both internal and external to deliver exceptional level of service. Seeking to develop new initiatives and innovation to benefit all.
- Ownership of all matters within area, financial P&L, health & Safety, compliance, KPI and SLA performance, staff training, control of specialist sub-contractors and developing supplier / provider relationship.
- Responsible engagement with specialist sub-contractors, to monitor financial and site based performance and compliance with SLA's and safe working practices and undertaking auditing of same.
- Contractual performance for all aspects PPM & Reactive together with minor and project works. Monitoring performance via Concept and provide various data and statistics for formal monthly client meetings.
- Development of client and securing additional project or refurbishment works of both minor and major significance.
- Provide seamless extension of client's own team and support client in event of critical failures of systems and or of key operational properties.
- Responsible for team of 15 Engineers (6 site based and 9 mobile) and One Contract Manager, Supervisor, Contract Support Administrators (one site based and two remote).
- Adopted sustainable practices within the organisation enhancing corporate social responsibility image.
- Streamlined operations by introducing innovative managerial procedures.
- Improved team efficiency by implementing new strategies for task delegation.
- Developed robust sales strategies to maximise revenue generation.
- Analysed sales data regularly for informed decision-making processes.
- Monitored competition closely, staying ahead in market trends and consumer behaviour.
- Oversaw successful product launches contributing to increased market share.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Trained members of the team for improved overall productivity.
- Managed budgets effectively, maintaining financial health of designated area stores.
- Implemented cost-effective measures, resulting in significant savings for the company.
- Coordinated several successful marketing campaigns contributing to market expansion.
- Established strong relationships with key stakeholders to enhance business growth.
- Handled crisis situations promptly and efficiently, minimising potential risk or damage.
- Led multiple teams across different areas, fostering collaboration and communication.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Resolved conflicts promptly to promote positive environments for customers.
- Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
- Planned and managed resources and budget to support and deliver objectives.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Created and implemented best practice policies and processes to aid operational performance.
- Managed team of 65 staff, driving performance with motivational strategies to exceed sales targets.
- Supported front-line sales teams with well-coordinated administrative operations.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Allocated teams, materials and calendar space for individual projects.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of services provided.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Promoted a positive work environment which increased employee retention rate.
- Fostered a culture of continuous improvement within the organisation.
- Ensured compliance with all regulatory standards to maintain brand reputation.
Service Delivery Manager
Integral UK Ltd
2015.06 - 2016.05
- Service Delivery/Operations Manager sole National & International client responsibility
- Reporting directly to Operations Director and Account Director
- Responsible for the health and safety of the staff and works undertaken directly or indirectly.
- Accounting responsibility of the profit and loss account and management of the WIP
- Responsible for the achievement of and performance of the contractual KPI's and SLA's
- Ownership and responsibility for Some 700 plus properties in the portfolio were my responsibility.
- Control and direction of own direct employed staff together with specialist sub-contractors.
- Responsible for the effective management and co-ordination of refurbishment, upgrade and re-alignment of existing buildings to the corporate standard, including the staff re-location and return upon completion of the works
Operations Manager
EIC Limited
2009.09 - 2015.06
- Account Manager for two leading National FM Providers.
- Responsible for the assessment and close out of two national contracts, ensuring no adverse financial impact to the business.
- Acting Regional Director for Scotland with responsibility of the P&L Account, client base and all activities within the region. To develop, communicate and integrate the regions activities in line with the strategic plan together with other regions of the business. With a focus on the retention, improved service delivery and development of the retail, leisure and care sector client base.
- Specific responsibility for the Head Office operations of planned, reactive, remedial and project works for the Engineered Facility Management business with an annual turnover in excess of £10M.
- Developed a single commercial contract from an initial value of £100K to near £900K in 6 months; being profitable for both planned and reactive works.
- Develop and implement control measures, monitoring and review of contract performance and compliance to provide visibility and pro-active control.
- Control and manage the Facility Management business sector, including recruitment and the development of internal processes from HR through to final reporting.
- Instigate and develop quality, safety, health and environmental procedures and documentation to support the business activities both at policy level and for client visibility and site deliverables.
- Initiate the registration of the business to become Ref Com registered, including the research, development and publishing of the company standard documentation at all levels within the business to ensure compliance with both legislative and ISO approved Quality Management system requirements.
- Work closely with the business development team to cultivate the awareness and presence of the businesses new offerings in the facility management arena.
- Close contact with both national and local contract clients to develop and expand the offerings provided.
- Provide support and guidance to five Regional offices.
Operations Manager
Inviron Limited
2004.01 - 2009.08
- Sole responsibility for the Midlands branch operating profit and loss accounts.
- I met and exceeded targets set on a monthly /annual basis.
- Responsible for the effective control and operation of the branch in compliance with the company's policies and procedures.
- Ensuring all existing contract requirements are fully meet in due time and to the required high level.
- Expand the portfolio of contracts through a proactive approach and seeking opportunities to build on the existing customer base with profitable work, which fits well within the business structure.
- Develop and expand the company's profile by initiating contact with prime decision makers in commercial organisations.
- Personally developed a single PFI Clinic / Walk In Hospital to 33 PFI Clinics / Community hospitals / multi medical facilities along the M1 corridor responsible to the SPV for the M&E Hard Services M&E from hand over to normal operation and continued maintenance and reactive support.
- Managed a PFI Community Hospital in Dawlish for the hard services
Contracts Manager
Inviron Limited
2002.01 - 2004.01
- To use extensive client knowledge and experience to develop service to customers whilst maintaining profitability within the portfolio.
- Responsible for performance of Contract Engineers, Supervisors, Operatives and clerical support across three locations within the East Midlands.
- Leading the Sales initiative on target markets and clients to secure profitable work.
- Supporting the business with technical and specialist based knowledge.
- Contractually aware, providing advice and guidance to other members of the team.
- Responding to legal enquiries from customers and property consultants.
- Ensure the contract base is operated in accordance with company policies and procedures and delivering the financial reporting and profitability as required by the company.
Regional Manager
ABB Ltd
2000.01 - 2004.01
- Coordinated with other departments for smooth business operations.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Enhanced team's performance with regular coaching and feedback.
- Cultivated a culture of continuous learning within the team, encouraging professional development.
- Liaised regularly with head office to ensure alignment of regional goals with overall company objectives.
- Ensured compliance with company policies and procedures across all branches in the region.
- Tracked key performance metrics to identify areas requiring improvement.
- Built strong relationships with stakeholders, improving customer satisfaction rates.
Senior Contracts Engineer
Powergen
1996.01 - 2000.01
Education
IHasco
Skills
- Informed decision making
- Financial budgeting
- Leadership excellence
- Personnel motivation
- Project management
- Operational supervision
- Interdepartmental collaboration
- Staff management
- Operational efficiency
- Contract negotiation
- Attention to Detail
Key Attributes
- Proactive approach in all areas and aspects of health and safety
- Proficient and concise communicator at all levels internally and externally, with influencing skills
- Operating up to and reporting to Board level management / stakeholders
- Comprehensive knowledge and experience in managing property services (single and multi-site) ensuring compliance across the estate and developing enhanced procedures to ensure best value for stakeholders.
- Interpersonal, relationship building and networking skills
- Financial awareness within business development
- Experienced in ownership of P&L
- Procurement and negotiation skills
- Exceptional at developing client trust and building robust relationships
- Highly motivated, self-driven to achieve and deliver
- Skilled engineer with sound and uncompromising standards
- Proven Team Leader - builder and developer of teams to exceed expectations
- Extensive IT literacy in Microsoft Office, Vixen, JDE & Concept
- A practical, flexible and innovative approach to work
- Always being prepared to challenge the norm to seek / enable improvement
Achievements
- Successfully developed and managed 33 major PFI Medical/Health Centre's and Day Hospitals from handover to full occupation and maintenance thereafter, covering all aspects of hard services and inducting and mentoring the staff both medical and support staff who moved in to occupy the new buildings.
- Audited in depth by the HSE at Dawlish Hospital as a hospital at Teignmouth had a patient fatality due to Legionella – the result of the audit was extremely positive with no actions or remedial actions to be taken, just maintain the level of monitoring and management already being undertaken
- Provided heavy engineering HV/LV infrastructure projects for various hospitals including additions, alterations and upgrades.
- Responsible for 11 Universities from Kent to Lancaster managing Student Accommodation numbering some 12,000 places, covering all aspect from compliance for M&E services to building fabric including decoration together with asset condition surveys and remedial works. Developing detailed records and asset registers. This being part of a PFI initiative
- Pro-actively turned around the actual service delivery and levels of communication with a national client – to an enhanced world-class level together with the compliance with all contractual requirements. This being a Contract covering some seven hundred separate properties within my remit.
- Comprehensive experience and ownership of P&L accounts together with delivering value for money to the value of £12M
- Solely responsible for the project management and delivery on a day-to-day basis for the successful completion of a £4M regeneration contract, involving 160 plus members of engineering staff, which was successfully undertaken and the success was rewarded with an additional £600K of additional works to be completed within the same time scale as the original project, which was successfully completed on time and was financially profitable.
- Appointed in the writing and development of health and safety documents, policies and procedures for the business and the implementation of these across all the business streams.
- Developed and implemented within the business a robust site administration log book process for Client use and recording all works for records both statutory and management...
- Retained 95% of existing customer base and enhanced profit margin through improved efficiency in the service delivery of the contracts.
- Secured, developed and implemented a Comprehensive M&E Planned and reactive contract for a highly respected private school in Derbyshire covering all School buildings, various properties, including domestic dwellings and boarding lodges together with the grounds including comprehensive sports facilities and swimming pool.
Timeline
Premises Officer
TIB Services
2025.05 - Current
Caretaker
Aldi Stores
2018.04 - 2025.01
Regional Operations Manager
Emtec Facility Services
2017.05 - 2018.04
Area Manager
CBRE (TUPE from Integral UK)
2016.06 - 2017.04
Service Delivery Manager
Integral UK Ltd
2015.06 - 2016.05
Operations Manager
EIC Limited
2009.09 - 2015.06
Operations Manager
Inviron Limited
2004.01 - 2009.08
Contracts Manager
Inviron Limited
2002.01 - 2004.01
Regional Manager
ABB Ltd
2000.01 - 2004.01
Senior Contracts Engineer
Powergen
1996.01 - 2000.01
IHasco