Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic

Mikaela Jabonete

Stevenage

Summary

With over five years of customer service experience in various industries, Mikaela is a standout store assistant. Possessing a deep understanding of customer needs and excellent communication skills, she thrives in fast-paced environments. Mikaela consistently exceeds sales targets and prioritizes customer satisfaction, embodying a commitment to continuous improvement.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work history

Barista

Starbucks
Stevenage, Hertfordshire
06.2024 - Current
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Ensured customer satisfaction by providing top-quality coffee and beverages.
  • Maintained cleanliness of the café area whilst preparing orders.

Sales Assistant

Venchi
London
08.2022 - 08.2023
  • Expert in visual merchandising, ensuring stock is attractively displayed.
  • Maintain clean surfaces and handle orders efficiently in a fast-paced environment.
  • Provide exceptional customer service, particularly in a tourist-populated environment.
  • Restock and display high-quality chocolates with precision and care.

Team member

Five Guys
Stevenage
08.2021 - 08.2022
  • Proficient in crafting a myriad of gourmet burgers from scratch, skillfully grilling buns and ingredients.
  • Expert in efficiently packing customer orders for both delivery and in-person service, always with a welcoming smile.
  • Capable of managing multiple orders of customizable milkshakes.
  • Experienced in restocking floor goods, relabeling ingredients, and maintaining cleanliness throughout the restaurant, including dishwashing, table wiping, floor sweeping, and restroom upkeep.

Crew Member

Mcdonald's
Stevenage
08.2020 - 09.2021
  • Memorized 70+ food items, prepared from scratch.
  • Serves customers promptly and courteously, managing orders at the till and drive-through.
  • Resolves customer complaints with a smile, utilizing extensive menu knowledge.
  • Ensures organized packaging for delivery orders.
  • Maintains stockroom organization and cleanliness throughout the restaurant.

Education

Architecture -

Central Saint Martins
09.2021 - 07.2025

John Henry Newman -

John Henry Newman
09.2018 - 07.2021

Skills

  • Customer Service
  • Communication
  • Attention to Detail
  • Adaptability
  • Teamwork

Languages

Tagalog
English

Custom

Architecture society at CSM. Discuss world issues of architecture in a collaborative manner outside university times., Partake in exhibition trips and architecture modelling activities., Help set up exhibitions in university and social gatherings.

Timeline

Barista

Starbucks
06.2024 - Current

Sales Assistant

Venchi
08.2022 - 08.2023

Architecture -

Central Saint Martins
09.2021 - 07.2025

Team member

Five Guys
08.2021 - 08.2022

Crew Member

Mcdonald's
08.2020 - 09.2021

John Henry Newman -

John Henry Newman
09.2018 - 07.2021

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Mikaela Jabonete