Mikaela Jabonete
Stevenage
Summary
With over five years of customer service experience in various industries, Mikaela is a standout store assistant. Possessing a deep understanding of customer needs and excellent communication skills, she thrives in fast-paced environments. Mikaela consistently exceeds sales targets and prioritizes customer satisfaction, embodying a commitment to continuous improvement.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Barista
Starbucks
Stevenage, Hertfordshire
2024.06 - Current
- Collaborated with team members during busy periods improving workflow efficiency.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
Sales Assistant
Venchi
London
2022.08 - 2023.08
- Expert in visual merchandising, ensuring stock is attractively displayed.
- Maintain clean surfaces and handle orders efficiently in a fast-paced environment.
- Provide exceptional customer service, particularly in a tourist-populated environment.
- Restock and display high-quality chocolates with precision and care.
Team member
Five Guys
Stevenage
2021.08 - 2022.08
- Proficient in crafting a myriad of gourmet burgers from scratch, skillfully grilling buns and ingredients.
- Expert in efficiently packing customer orders for both delivery and in-person service, always with a welcoming smile.
- Capable of managing multiple orders of customizable milkshakes.
- Experienced in restocking floor goods, relabeling ingredients, and maintaining cleanliness throughout the restaurant, including dishwashing, table wiping, floor sweeping, and restroom upkeep.
Crew Member
Mcdonald's
Stevenage
2020.08 - 2021.09
- Memorized 70+ food items, prepared from scratch.
- Serves customers promptly and courteously, managing orders at the till and drive-through.
- Resolves customer complaints with a smile, utilizing extensive menu knowledge.
- Ensures organized packaging for delivery orders.
- Maintains stockroom organization and cleanliness throughout the restaurant.
Education
Architecture -
Central Saint Martins
2021.09 - 2025.07
John Henry Newman -
John Henry Newman
2018.09 - 2021.07
Skills
- Customer Service
- Communication
- Attention to Detail
- Adaptability
- Teamwork
Languages
Tagalog
English
Custom
Architecture society at CSM. Discuss world issues of architecture in a collaborative manner outside university times., Partake in exhibition trips and architecture modelling activities., Help set up exhibitions in university and social gatherings.
Timeline
Barista
Starbucks
2024.06 - Current
Sales Assistant
Venchi
2022.08 - 2023.08
Architecture -
Central Saint Martins
2021.09 - 2025.07
Team member
Five Guys
2021.08 - 2022.08
Crew Member
Mcdonald's
2020.08 - 2021.09
John Henry Newman -
John Henry Newman
2018.09 - 2021.07