MIHAELA TODOROVA
CREWE,UNITED KINGDOM
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact centre environment. Confident in independently resolving customer problems.
Experienced professional with focus on customer service and satisfaction. Enhance client relationships and resolve issues promptly using strong communication and problem-solving skills.
Consistently deliver positive outcomes by providing tailored support and fostering welcoming environment.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Customer service representative
BOUGHEY LOGISTICS
Nantwich, Cheshire East
2023.06 - Current
- Monitor and maintain SAP systems and inventory levels coordinating with suppliers for timely replenishment
- Manage and prioritise customer orders from receipt to delivery, coordinating with production team to ensure all orders are fulfilled to customer requirements & maintain accurate customer records
- Contact customers using SAP for production – manage enquiries and troubleshoot any issues, maintaining communication with customers to provide updates.
- Customers we are working closely are : Lavazza, Arla Foods UK, Swizzels and etc. Have a meeting with customers discussing current orders and future forecasts
- Collaborate with internal teams to resolve production and delivery challenges
- Developed customised SAP solutions to meet client needs and drive satisfaction.
Community interpreter
Biurokrat Crewe Ltd
Crewe, Cheshire East
2022.04 - 2023.06
- Professional translation services ensuring accurate, culturally appropriate language support for documents, websites, and official communications.
- Comprehensive administrative support including health documentation, consular assistance, visa help, and legalisation.
- Professional immigration services offering visa applications, appeals, and expert advice on UK immigration laws and procedures.
- Expert accounting services including bookkeeping, tax returns, payroll, and financial planning for UK businesses and individuals.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Work with RIA / Western Union
- At least 20 people per day from different countries were coming for help and assistance
Education
Diploma of Higher Education - Maths & English
Profiled High School " St.Kliment Ohridski "
Elhovo/ Bulgaria 09/2018 - /2021
NVQ Level 2 - Business Management & Administration
Cheshire College South & West
Crewe, Cheshire East 09/2021 - 06/2023
Skills
- Hardworking and highly motivated individual seeking long-term employment
- Friendly, reliable and always willing to help type of person
- Work under pressure, and have the ability to find solution to any problem, and I like to indulge myself from any point of view
- -Exceptional customer service and care
- -English speaking
- Multitasking Dedication
- Organisation and discipline
- Focus on achieving high standard of work
- Pressure handling
- SAP operational knowledge
- -Balance sheet competency
Certification
- GSCE ENGLISH: PASS
- BTEC LEVEL 2 CERTIFICATE IN BUSINESS : DOUBLE GRADE PASS PASS
- ENTERPRISE IN THE BUSINESS WORLD : MERIT
- FINANCE FOR BUSINESS: PASS
- PRINCIPLES OF CUSTOMER SERVICE: MERIT
- SALES AND PERSONAL SELLING: MERIT
- BUILDING SUCCESSFUL BUSINESS TEAMS: PASS
- MARKETING: PASS
- ESSENTIAL DIGITAL SKILLS : PASS
Timeline
Customer service representative
BOUGHEY LOGISTICS
2023.06 - Current
Community interpreter
Biurokrat Crewe Ltd
2022.04 - 2023.06
Diploma of Higher Education - Maths & English
Profiled High School " St.Kliment Ohridski "
09/2018 - /2021
NVQ Level 2 - Business Management & Administration
Cheshire College South & West
09/2021 - 06/2023