Mihaela Porumbita
London
Summary
Detail-oriented Accounts Assistant offers 3 and a half years of experience in an accountancy practice. Highly acknowledged for reliability, strong work ethic and quick-learning ability. Very organised and knowledgeable in various accounting programs and possess solid computer skills. Experienced in handling bookkeeping activities and correcting account errors. Adept at analyzing complex situations and finding creative solutions to challenging problems. Gifted in leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
8
8
years of professional experience
Work History
Accounts Assistant
Bloomco Ltd
03.2020 - 08.2023
- Contributed to company's success by meeting and exceeding set targets for new tax year in 2023
- Maintained updated financial records, prepared reports, and reconciled bank statements
- Performed accounting procedures and utilized accounting software programs to process business transactions
- Communicated with clients daily and ensured excellent customer service.
- Supervised team members to maintain clean and organized files by keeping accounts records up-to-date.
Social Media Coordinator
Mango Room Limited
05.2019 - 03.2020
- Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Created social media content with consistent content and tone.
- Increased customer engagement by 30% through social media campaign.
Assistant Manager
Mango Room Limited
07.2017 - 06.2019
- Supervised staff, products and equipment and delivered exceptional customer service to differentiate and promote company brand.
- Mentored team members to enhance professional development and accountability in workplace.
- Streamlined day-to-day operations to meet performance, quality and service expectations.
- Managed over 50 customers calls and booking per day
Student Activities Association Ambassador
QA Business School Limited
10.2015 - 06.2018
- Monitored visitors' activities to ensure compliance with establishment or tour regulations and safety practices
- Enforced compliance with community regulations and guidelines.
- Developed in-depth knowledge of university resources and services and promoted to over 30 prospective students daily.
- Collaborated with other departments to promote student engagement and organize events on and off campus.
Business Administration and Customer Service Representative
Seven Sisters Training Employment & Enterprises Ltd
07.2016 - 07.2017
- Responded to over 20 customer requests daily regarding training courses delivered by Further and Higher Education Centre
- Bolstered customer retention by 30% through creating and offering unique discount options
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Master of Science - Marketing
Ulster University
London10.2019
Bachelor of Science - Business Studies
Ulster University
London05.2018
Skills
- VAT Returns, CIS Returns
- Payroll Operations
- Adaptability
- Financial reconciliation and reporting
- Teamwork and leadership
- Problem-solving and critical thinking
- Software proficiency (Xero, QuickBooks, Payroll Manager, TaxCalc)
- MS Office Suite
- Accounts Payable and Receivable
- Tax Computing
- Payment Processing
- Bookkeeping Procedures
- Digital Databases
- Tax Return Preparation
- Payroll Processing
- Wages and Salary
- Accounting Spreadsheets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Accounts Assistant
Bloomco Ltd
03.2020 - 08.2023
Social Media Coordinator
Mango Room Limited
05.2019 - 03.2020
Assistant Manager
Mango Room Limited
07.2017 - 06.2019
Business Administration and Customer Service Representative
Seven Sisters Training Employment & Enterprises Ltd
07.2016 - 07.2017
Student Activities Association Ambassador
QA Business School Limited
10.2015 - 06.2018
Master of Science - Marketing
Ulster University
Bachelor of Science - Business Studies
Ulster University
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