Mihaela Mogari
London
Summary
Detail-oriented professional recognised for outstanding customer service and reliability. Strong organisational skills ensure adherence to instructions and efficient time management. Committed to delivering high-quality results in fast-paced environments.
Overview
7
7
years of professional experience
Work history
Cleaner
TLC
London
2025.12 - 2026.02
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Worked quickly to complete cleaning within allotted timeframes.
- Safely stored cleaning solutions, equipment and chemicals.
- Spot cleaned and sanitised high-touch areas.
- Communicated well with team across multiple locations.
- Made beds and changed sheets and pillow cases to hotel standards.
Supervisor
Be London
2024.11 - 2025.11
- Performed routine checks on cleaning supplies inventory to avoid running out of key
- Monitored cleaning supplies and ordered more when necessary.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Conducted thorough venue inspections to accurately identify cleaning needs.
- Assisted in the recruitment process for hiring quality staff members.
- Monitored employee attendance records for maintaining discipline within the team.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Provided constructive feedback to staff for improved performance levels.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Trained new hires and set up mentoring relationships to drive team performance.
- Logged daily activities and notable incidents during production shifts.
Assistant-administrator
Beillevaire
London
2023.02 - 2024.10
- Created effective filing systems for improved document management.
- Liaised with other departments for smoother interdepartmental communication and cooperation.
- Handled incoming correspondence, resulting in more organised communication flow.
- Updated company database regularly, ensuring accuracy of information stored therein.
- Maintained a high standard of customer service with excellent telephone etiquette.
- Kept workstation tidy to support cleanliness and quality standards.
- Answered queries and issues and transferred calls to designated recipients to streamline communications.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
Night cleaner public area
Soho House
London
2020.02 - 2023.02
- Enhanced guest experience with immaculate presentation of common areas after cleaning operations.
- Restocked supplies such as toilet paper and hand soap regularly ensuring availability at all times.
- Spot cleaned and sanitised high-touch areas.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Polished glass, mirrors and metal items to attractive shine.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Safely stored cleaning solutions, equipment and chemicals.
Housekeeping attendant
Champneys Forest Mere
Liphook, Hampshire
2018.10 - 2019.12
- Restocked essential supplies timely to avoid guest inconvenience.
- Complied with hotel policies diligently, promoting professionalism at work place.
- Reported any maintenance issues immediately, preventing further damage or discomfort.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Contributed to team effort by helping colleagues during peak hours.
- Delivered superior service by responding promptly to guest requests.
- Ensured spotless bathrooms for better hygiene standards.
- Secured guest belongings by adhering to strict lost-and-found procedures.
- Delivered extra linen and toiletries to meet guest needs.
- Trained new room attendants on company policies and cleaning procedures.
Education
Business and Management - Economics
Bath Spa University
London 2024.06 -
Bachelor's Degree in Education Sciences - Pedagogy and Psychology
The University of Tiraspol
Chisinau, Republic of Moldova 2011.09 - 2015.07
Management - Economics
The Centre of Excellence in Computer sciences
Chisinau, Republic of Moldova 2005.09 - 2009.06
Skills
- Detail consciousness
- Compliant with instructions
- Customer Service
- Punctuality
- Microsoft office suite proficiency
- Time-management
- Exceptional communicator
Languages
English
Intermediate
Romanian
Native
Portuguese
Intermediate
Russian
Intermediate
References
References available upon request.
Timeline
Cleaner
TLC
2025.12 - 2026.02
Supervisor
Be London
2024.11 - 2025.11
Business and Management - Economics
Bath Spa University
2024.06 -
Assistant-administrator
Beillevaire
2023.02 - 2024.10
Night cleaner public area
Soho House
2020.02 - 2023.02
Housekeeping attendant
Champneys Forest Mere
2018.10 - 2019.12
Bachelor's Degree in Education Sciences - Pedagogy and Psychology
The University of Tiraspol
2011.09 - 2015.07
Management - Economics
The Centre of Excellence in Computer sciences
2005.09 - 2009.06