Mihaela Matei

Main role was to collect a route from deposit and deliver all the parcels to customers.

• Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
• Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
• Kept warehouse and associated areas in orderly, neat conditions, enabling ease of product retrieval.
• Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
• Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
• Completed and submitted daily operations logs and paperwork for well-maintained delivery records.
• Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.

• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Trained staff on best practices to achieve optimal productivity.
• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
• Supported long-term business need strategies, generating customer relations feedback for process improvements.
• Analysed sales and data trends to anticipate customer needs.
• Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
• Developed product pricing and promotions to reach revenue goals.
• Managed accounting duties such as revenue reporting and forecasting, enabling smooth financial operations.
• Built customer relationships with consultative sales approach.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Investigated issues affecting group operations, prepared reports and helped correct problems.