Miguel Marques
Summary
Experienced professional with 8 years in the plumbing merchant industry, with strong product knowledge and customer service skills. Fluent in English and Portuguese. Forklift trained and first aid certified. Currently working on the sales counter at Haldane Fisher Plumbmaster delivering efficient service in a fast paced environment. A hard working and reliable team player performing well under pressure, seeking opportunities to further develop and build on my experience.
Overview
8
8
years of professional experience
Work history
Trade Counter Sales
Plumbmaster
Lisburn
2025.09 - Current
- Assisted team in gaining experience within plumbing industry.
- Coordinated with contractors and teams to aid in project completion.
- Engaged in daily activities to support branch success and tackle new challenges.
- Served customers efficiently while striving towards set targets.
- Communicated regularly with colleagues and manager to foster teamwork and achieve goals.
- Managed multiple point-of-sale systems to process transactions efficiently.
- Conducted regular physical inventory counts to maintain stock accuracy.
- Assisted in locating bins and generating stock reports for operational efficiency.
- Handled incoming and outgoing warehouse goods to support inventory flow.
- Demonstrated confidence in cash handling to ensure transaction accuracy.
- Utilised email and Microsoft 365 for effective communication and documentation.
Counter Sales Assistant / Warehouse Operative
Plumbing Trade Supplies
Lisburn / Belfast
2018.01 - 2025.09
- Consistently met and exceeded monthly sales targets for 12 months.
- Supported bathroom showroom sales through effective customer engagement and product knowledge.
- Assisted with daily warehouse tasks, ensuring smooth operations over four years.
- Facilitated communication with regular customers to address their requirements.
- Acquired knowledge of product specifications and technical details for bathroom and plumbing products.
- Processed cash transactions with precision and reliability.
- Oversaw goods in and out processes within the warehouse.
- Upheld cleanliness and organisation in the workspace.
- Responded to landline calls to assist customers proficiently.
Education
St. Johns Ambulance
2022.05 -
Dromore High School
2012.09 - 2017.06
Skills
- In-House forklift certified for Counterbalance and Aisle-master forklifts
- Competent in IT systems including Microsoft 365 Package, Gmail and Outlook
- Excellent customer service skills, dealing with both trade and public customers
- Wide knowledge of plumbing materials and tools
- Experienced in cash handling and POS systems with accuracy and efficiency
- Skilled in stock control and inventory management, including goods in/out
- Effective teamwork and communication skills
Hobbies And Interests
- Traveling: I have travelled to various destinations, developing strong cross-cultural communication skills and adaptability. Eager to embrace opportunities and new perspectives in a professional setting.
- Guitar: Self-taught guitarist for over 12 years, demonstrating dedication, discipline, and a creative approach to problem-solving. This highlights independent learning and a commitment to mastering new skills.
References
- Mark Wright - Plumbmaster Manager - 07516005194
- Chris Bagnall - Haldane Fisher Branch Manager - 02830316734 EXT (753)
- Mark Cathcart - PTS RDC Manager - 07841425389
Timeline
Trade Counter Sales
Plumbmaster
2025.09 - Current
St. Johns Ambulance
2022.05 -
Counter Sales Assistant / Warehouse Operative
Plumbing Trade Supplies
2018.01 - 2025.09
Dromore High School
2012.09 - 2017.06