MIDHUN K. M
Manchester
Summary
Dedicated and customer focused professional with 1 year experience in the restaurant industry, known for providing exceptional service and enhancing customer dining experiences. Proven ability to manage high-volume operations, maintain cleanliness, and adhere to health and safety regulations. Adept at multitasking, handling customer inquiries and complaints with grace, working efficiently in fast-paced environments. Excellent communication and team collaboration skills, with a strong commitment to quality and hospitality. Seeking to leverage my expertise and passion for service to contribute to the success.
Overview
2
2
Languages
10
10
years of professional experience
Work history
RUNNER
TRG CONCESSIONS LTD.
2023.09 - 2026.08
- Greeting and seating customers, taking orders accurately, and ensuring a pleasant dining experience
- Accurately entering orders into the POS system, coordinating with kitchen staff, and delivering food and beverages to tables
- Maintaining cleanliness in the dining area, kitchen, and restrooms and adhering to health and safety regulations
- Processing payments, handling cash and credit transactions, and balancing the cash register at the end of the shift
- Staying informed about menu items, daily specials, and promotions, and being able to make recommendations to customers
- Addressing and resolving customer complaints or issues promptly and professionally
- Working closely with colleagues and managers to ensure smooth restaurant operations and cohesive team environment
- Assisting with inventory checks, restocking supplies, and reporting shortages to management
- Setting up and clearing tables, ensuring tableware is clean and properly arranged
- Following all restaurant policies and procedures, including dress code, safety standards and operational protocols
- Assisting in training new staff members and sharing best practices to maintain service quality
- Upselling menu items and promoting special offers to enhance customer satisfaction and increase revenue
ACCOUNTANT
VEYE FILMS KOCHI
2017.09 - 2023.07
RESTAURANT RUNNER
TRG CONCESSIONS LTD
MANCHESTER, LANCASHIRE
2023.08 - Current
- Updated daily specials board accurately, keeping customers informed about available options.
- Trained new employees on protocols and procedures, increasing team efficiency.
- Conducted inventory checks regularly, ensuring availability of necessary items.
- Ensured smooth operation of front house duties for efficient service.
- Utilised interpersonal skills in dealing with difficult situations, achieving satisfactory resolutions.
- Maintained cleanliness in the dining area, contributing to a pleasant atmosphere.
- Managed reservation system to avoid overbooking.
- Responded promptly to phone calls and emails for efficient communication flow..
- Assisted in menu design discussions, adding valuable inputs from customer feedback.
- Assisted wait staff during busy periods for seamless service delivery.
- Supervised setting and clearing of tables, maintaining restaurant's high standards.
- Coordinated large party bookings effectively to ensure smooth execution of services.
- Maintained constant communication with culinary team about dietary restrictions or allergies noted by guests ensuring safe dining experiences.
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Increased order value by upselling sides, drinks and desserts.
- Advised customers on wine and beverage pairings with selected food items.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Checked customer IDs to confirm age before selling age-restricted products.
- Polished glasses to maintain cleanliness and presentation standards. and cutlery to pristine standards.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Kept tables clear of used crockery, glassware and cutlery.
- Verified completed orders and served guests at tables.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Accurately took orders, making menu recommendations as appropriate.
- Advised on food and drink choices based on customer preferences.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Prepared tables for guests and reset tables between customers.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Stayed up to date on menu changes to accurately answer customer queries.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Greeted customers, presented menus and shared information about available special items.
- Advised suitable wine and cocktail pairings to increase customer spending.
- Coordinated with kitchen staff for timely order preparation and delivery.
- Enhanced customer satisfaction by greeting and escorting guests to their tables.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Greeted guests and escorted to tables, minimising wait times.
ACCOUNTANT
ACCOUNTANTS SERVICE SOCIETY
2016.08 - 2017.08
ACCOUNTANT
VEYE FILMS KOCHI
KOCHI, ERANAKULAM
2017.09 - 2023.07
Education
MBA - Finance
Bharathiar University
CoimbatoreDCAM - SAP
Accountants Service Society
ErnakulamB.COM - undefined
St. Mary’s College
EramalloorHigher Secondary - undefined
VVHSS
KodamthuruthSSLC - undefined
GHSS
ChandiroorSkills
- Customer service excellence
- Communication
- Multitasking
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Point of sale(POS) Systems
- Food safety and hygiene
- Adaptability
- Sales and upselling
- Inventory management
REFERENCE
Available upon request
Affiliations
- COOKING, GARDENING
Languages
English: Proficient/Fluent (C2)
Malayalam: Native
References
References available upon request.
COMPUTER PROFICIENCY
- MS Word/ Excel
- Tally ERP Software: Accounting
- FICCO Finance Management Software
- SAP Business One
- Internet & E-Mail
Timeline
RUNNER
TRG CONCESSIONS LTD.
2023.09 - 2026.08
RESTAURANT RUNNER
TRG CONCESSIONS LTD
2023.08 - Current
ACCOUNTANT
VEYE FILMS KOCHI
2017.09 - 2023.07
ACCOUNTANT
VEYE FILMS KOCHI
2017.09 - 2023.07
ACCOUNTANT
ACCOUNTANTS SERVICE SOCIETY
2016.08 - 2017.08
SSLC - undefined
GHSS
Higher Secondary - undefined
VVHSS
B.COM - undefined
St. Mary’s College
DCAM - SAP
Accountants Service Society
MBA - Finance
Bharathiar University