Summary
Overview
Work History
Education
Skills
Custom Section
References
Hobbies and interests
Timeline
Generic

Michelle Thompson

Newcastle,Tyne and Wear

Summary

  • Detail-oriented woman with strong communication and organizational skills.
  • Employment experience in managing administrative tasks and coordinating training/learning sessions, ensuring efficient operations.
  • Current experience, over 10 years, managing and organising the academic and social calendars to include all administrative tasks of a 4 children family, over 3 separate tiers of education and locations, to accommodate a 4 on 4 off shift pattern also.
  • Co-ordinating all after-school activities, ensuring all extra curricular tasks are completed on time, all forms are filled in and returned by deadlines, with monies paid, all equipment checked and present and managing all finances (what is to be paid and when) across multiple systems.
  • Operating through emails, several education apps and communications through social media.
  • Managing, organising and coordinating all appointments using planners, calendars, communications and reminders.
  • Past DBS check history, current DBS with children's school for attendance on school trips as parent volunteer.
  • 4 years Scout Group Treasurer 2009 - 2013
  • Manage parent based communication groups

Overview

10
10
years of professional experience

Work History

Office Assistant

GRANGE BAKERY
Grange, LA11 7SS
04.2012 - 03.2013
  • Ordering, dealing with wholesale and shop customer, invoices, statements.
  • Handled photocopying documents, updating files and faxing communications for staff.
  • Answered telephone calls to offer information, direct callers and take messages.
  • Created filing system for contracts, records and reports.
  • Implemented new filing systems to improve document organisation, significantly reducing retrieval time.

Training Administrator

NHS CUMBRIA
Carlisle, CA1 3SX
10.2011 - 03.2012
  • Bookings for training/venues/trainers, dealing with employees, communications, flyers.
  • Kept training data and documentation secure for full compliance.
  • Documented participant attendance, engagement and progress.
  • Administered course content, schedules and attendance utilising learning management system (LMS).

Education Advisor

INTRAINING
Carlisle, CA2 5NB
10.2010 - 09.2011
  • Admin, audit, client welfare, 1:1/group work support for unemployed.
  • Counselled students in career planning, job placement and academic goals.
  • Tutored students in one-to-one and small group sessions to progress learning.
  • Maintained confidential student records, ensuring accurate documentation of advising sessions and interventions.

Employment & Training Advisor

BTCV
Workington, CA14 2EZ
07.2010 - 09.2010
  • Admin, audit, client welfare, training, job searching, 1:1 support for ex-offenders.
  • Tutored students in one-to-one and small group sessions to progress learning.
  • Supported students in developing effective coping strategies to manage academic pressures.
  • Maintained confidential records of student interactions in compliance with data protection regulations.
  • Offered career counselling services, including CV writing, interview preparation, and job search strategies.

Business Start Up Programme Coordinator

CHAMBER OF COMMERCE
Carlisle, CA3 8DN
11.2009 - 07.2010
  • Organising, planning, running business courses, booking advisor sessions for clients, audit paperwork, admin.
  • Booked venues, caterers and other support services for events and workshops.
  • Prepared detailed reports and presentations for senior management, highlighting project status and areas for improvement.
  • Carried out outreach and development work to engage new participants.
  • Set up equipment to facilitate smooth, timely operations.
  • Established and maintained comprehensive project documentation, enabling effective information sharing and record-keeping.

Employment Advisor

SHAW TRUST
Carlisle, CA1 2EE
11.2008 - 11.2009
  • Admin, audit, client welfare, training, job searching, 1:1 support for unemployed on sickness benefits.
  • Advised clients on effective job search strategies, enhancing their employment opportunities.
  • Conducted participant assessments by discussing job goals and potential barriers to work, conducting job search activities and creating action plans.
  • Managed caseload of participants with mental health problems and wished to retain, return, or regain employment.
  • Worked closely with local agencies and employers to identify appropriate job vacancies, provide advocacy and support sustainable returns to work.

Project Coordinator

CONNEXIONS CUMBRIA
Carlisle, CA3 8DH
08.2007 - 11.2008
  • Admin, audit, client welfare, training/education, job searching, 1:1 for young people.
  • Coordinated multi-disciplinary project teams, facilitating communication and resource allocation for timely project completion.
  • Coordinated logistics for project events, including venue selection, equipment setup, and attendee registration.
  • Monitored project budgets, tracking expenditures and implementing cost-control measures to stay within financial limits.
  • Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.

Administrator/Registry/Project Manager

CARLISLE COLLEGE
Carlisle, CA1 1HS
09.2003 - 07.2007
  • Assisted with administration duties at learning centre reception.
  • Conducted audits for admissions and inductions processes.
  • Provided tutoring advice and support to students regarding registry and systems.
  • Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
  • Managed client communications by answering phones and corresponding through email.
  • Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.

Education

3 A – LEVELS - including Psychology

West Cumbria College & Cockermouth School
1997

9 GCSEs -

Cockermouth School
01-1994

NVQ Level 4 - ADVICE & GUIDANCE

CETAD University of Lancaster
09.2008

NVQ Level 3 - ADVICE & GUIDANCE

CETAD University of Lancaster
09.2008

ADULT LEARNER SUPPORT CERTIFICATE (9295) -

Carlisle College
07.2004

BUSINESS WITH TOURISM DEGREE -

University of Northumbria
07.2002

TEACHING CERTIFICATE IN FOUNDATION STUDIES (7407) -

Carlisle College
01.2006

Skills

  • Organisational skills
  • Records maintenance
  • Communication skills
  • Problem solving
  • Document management
  • Data entry

Custom Section

  • 2011, NHS Corporate Training – Fire Safety, Infection Control, Health Records, Information Governance, Incident Reporting, Fraud, Equality & Diversity
  • 2008, CADAS - Working with clients with substance misuse
  • 2007, Sept: Dealing with and diffusing aggression training, June: NVQ training for auditing/assessing, March: Quality Audit training, Managing KPIs, Targets and Funding training.
  • 2006, Sept: Self Assessment Report writing training, July: ITQ & BCS - audit paperwork, performance management tools and managing, controlling and profiling budgets, Jan: NVQs, ITQ, SMART Goals training.
  • 2005, March: LSC Audit training/paperwork, Medium and Link Centre support and set up, ILPs and SMART goals.
  • 2004, Dec: LSC Audit Requirements Training, Nov: Managing a TU Learning Centre, Oct: Firebird/KPI Training, Sept: Skills for Life Training, National Tests, Support Learning Venue Strategy and Business Planning, July: New Systems Training, June: E Learning Training & Tutor Systems, Equal opportunities and Financial Management.
  • 2003, Sept: Planning & Running a Trade Union Learning Centre, July: Cumbria Learning Disability Partnership - Learning Disabilities Award Framework.
  • Scout Group Treasurer 2009 - 2013

References

  • Julie Bryceson, Group Scout Master, Southgate, Cuddy Lonning, Wigton, Cubmria, CA7 0AA, 016973 45054, juliebryceson@hotmail.com

Hobbies and interests

Helping my teenager through GCSES, setting work, past papers and marking them.

Supporting friends with communications in difficult situations, how to word and write correspondence. Updating school parent groups with current information. Problem solving, completing and finishing tasks.

Timeline

Office Assistant

GRANGE BAKERY
04.2012 - 03.2013

Training Administrator

NHS CUMBRIA
10.2011 - 03.2012

Education Advisor

INTRAINING
10.2010 - 09.2011

Employment & Training Advisor

BTCV
07.2010 - 09.2010

Business Start Up Programme Coordinator

CHAMBER OF COMMERCE
11.2009 - 07.2010

Employment Advisor

SHAW TRUST
11.2008 - 11.2009

Project Coordinator

CONNEXIONS CUMBRIA
08.2007 - 11.2008

Administrator/Registry/Project Manager

CARLISLE COLLEGE
09.2003 - 07.2007

3 A – LEVELS - including Psychology

West Cumbria College & Cockermouth School

9 GCSEs -

Cockermouth School

NVQ Level 4 - ADVICE & GUIDANCE

CETAD University of Lancaster

NVQ Level 3 - ADVICE & GUIDANCE

CETAD University of Lancaster

ADULT LEARNER SUPPORT CERTIFICATE (9295) -

Carlisle College

BUSINESS WITH TOURISM DEGREE -

University of Northumbria

TEACHING CERTIFICATE IN FOUNDATION STUDIES (7407) -

Carlisle College
Michelle Thompson