Michelle Thomas
Ormskirk,West Lancashire
Summary
PERSONAL PROFILE I am enthusiastic and self-motivated and always strive to achieve the highest standards in everything I undertake. I am an experienced marketer and have excellent communication skills and an ability to work effectively with people at all levels. My flexible approach to work means I can adapt positively to a variety of situations. I have management and supervisory experience, extensive business knowledge and always conduct myself in a professional manner; I am loyal, and committed to each project/assignment I undertake. I am a completer/finisher, have proven artistic flair and an eye for detail. Having completed a course in web design I designed web sites for several small companies including Bullen's Healthcare and a recording studio. My demonstrated passion for the highest quality customer service and business experience make me an ideal candidate. I welcome the opportunity of meeting the challenges this position presents .
Overview
20
20
years of professional experience
Work history
Corporate Flight Attendant
Execujet - Europe
01.2008
- Experience on Global Express
- I singularly provided the highest level of first class service to all our customers including VIP, VVIP and CIP
- I made logical, on the spot business decisions in extremely dynamic environments that maximized the experience of ‘Execujet' clients
- I was directly responsible for standard of on-board safety, service and customer satisfaction.
Cabin Crew
Silverjet
01.2008
- Delivery of a high level business class customer service on-board ensuring customers expectations were not only met but also exceeded in-flight securing repeat business
- Have a broad knowledge of airline safety and service procedures
- My excellent communication skills helped me lead and motivate a team of crew from a host of diverse backgrounds and cultures.
English Teacher
Les Petits Bilingues
02.2022 - 11.2022
- Teaching English to children aged 3-10 years of age.
Corporate Flight Attendant
03.2014 - 09.2018
- Delivery of VVIP service for the client
- By demonstrating my excellent communication skills I consistently prove myself to be highly organised and competent in a stressful environment.
Corporate Flight Attendant
Elitavia
10.2012 - 01.2014
- Working predominantly for the client of the company I ensured all client expectations were exceeded
- Performed duties often at short notice and proved myself to fully flexible and interchangeable displaying the highest standards and attention to detail.
Private Flight Attendant
09.2011 - 10.2012
- Experienced on Corporate Airbus, Boeing 767,Challenger, Falcon7X, Global Express, MD 87
- Provide VVIP to all clients of the companies including CIP, VVIP, and Royalty
- Ensure standards are not only met they are exceeded ensuring repeat business.
Flight Operations and Services Corporate Flight Attendant
Nexus
02.2011 - 09.2011
- Experienced on Corporate Airbus 320
- Provide VVIP service to our client
- Fully competent and current in all airline safety procedures
- I display the up-most discretion when working with royalty, proving myself to be fully flexible and interchangeable performing a variety of complex roles and duties, often at very short notice.
Corporate Flight Attendant
Alpha Star Operations
06.2009 - 02.2011
- Experienced on Corporate Airbus 318,319,320 and Hawker
- Provided VVIP service to Royalty
- Broad knowledge of airline safety and service procedures
- I was required to work within a team and as single crew occupancy
- Knowledge of fine foods and domestic wines
- I displayed a warm, caring and courteous manner and used my creativity, style and finesse to enhance the client experience.
Corporate Flight Attendant
Twinjet Aircraft
08.2008 - 04.2009
- Experience on Corporate Airbus 319, Challenger 604 and Embraer Legacy
- Ensured customer expectations were not only met but also exceeded in-flight securing repeat business
- I singularly anticipated individual customer needs and displayed the up-most discretion and professionalism when dealing with VIP and VVIP guests.
Cabin Crew
Emirates Airline
01.2003 - 01.2007
- Experience on A320, A330/300 & A340200/300, Boeing 777 200/300
- I was directly responsible for standard of on-board safety, service and customer satisfaction
- I attended to the needs of royalty, VIP, VVIP'S and CIPs
- I worked as part of an ever changing team of crew utilising my excellent communication skills
- ACHIEVEMENTS ⁃ Completed eight weeks work experience with web design company ‘Enzyme Ltd'
- Successfully completed ‘Attestation of Cabin Crew Initial Safety Training - Certificate
- TCC 9'
- Successfully completed ‘Food Hygiene' courses
- Successfully completed CRM ‘Change of Operator' courses in accordance with EU-OPS
- Successfully completed ‘Manual Handling' courses.
Education
Higher National Diploma - Fashion Design & Technology
Blackburn House
2001
Web Page Creation and Internet (1 year course) NOCN Dreamweaver, HTML L3 MOCN JavaScript L3 (ECDL) European Computer Driving License MOCN Operating Systems OCR Key Skills and Communication L3 OCR Key Skills Working With Others L3 OCR Key Skills - Improving Your Own Learning L3 OCR - undefined
Open College, London College of Fashion
1998
Art & Design
Camberwell College of Art
1995
Design
Hugh Baird College
1994
Finance
Maricourt High School
1993
Skills
- Gained IT qualifications in Dreamweaver, JavaScript, HTML and ECDL PC Literate
- Successfully coordinated the opening of a second in house concession within Selfridges
- ( London) whilst understanding change management
- Managed, motivated and developed a team of eight retail staff
- Development of managerial skills
- Leading teams whilst maintaining focus on business objectives
- Consistent continual professional development
- Broad knowledge of airline safety and service procedures
- Gained essential skills working with children from a from a host of diverse backgrounds
Languages
English
Native
French
Elementary
Timeline
English Teacher
Les Petits Bilingues
02.2022 - 11.2022
Corporate Flight Attendant
03.2014 - 09.2018
Corporate Flight Attendant
Elitavia
10.2012 - 01.2014
Private Flight Attendant
09.2011 - 10.2012
Flight Operations and Services Corporate Flight Attendant
Nexus
02.2011 - 09.2011
Corporate Flight Attendant
Alpha Star Operations
06.2009 - 02.2011
Corporate Flight Attendant
Twinjet Aircraft
08.2008 - 04.2009
Corporate Flight Attendant
Execujet - Europe
01.2008
Cabin Crew
Silverjet
01.2008
Cabin Crew
Emirates Airline
01.2003 - 01.2007
Higher National Diploma - Fashion Design & Technology
Blackburn House
Web Page Creation and Internet (1 year course) NOCN Dreamweaver, HTML L3 MOCN JavaScript L3 (ECDL) European Computer Driving License MOCN Operating Systems OCR Key Skills and Communication L3 OCR Key Skills Working With Others L3 OCR Key Skills - Improving Your Own Learning L3 OCR - undefined
Open College, London College of Fashion
Art & Design
Camberwell College of Art
Design
Hugh Baird College
Finance
Maricourt High School
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