Michelle Texeira
London,UK
Summary
Accomplished professional with expertise in document formatting, database management, and internet research. Demonstrates proficiency in diary management, filing systems, and travel arrangements, ensuring seamless administrative operations. Skilled in presentation creation and record management, with a focus on optimising workflows and maintaining confidentiality. Adept at event planning and professional email drafting, contributing to effective client servicing and supplier liaison. Committed to enhancing administrative efficiency through strategic budgeting oversight and correspondence handling.
Overview
23
23
years of professional experience
Work history
Personal Assistant (working remotely from UK)
Globo Consulting
2024.09 - Current
- Ensured smooth business travel arrangements for senior management.
- Scheduled appointments and conference calls coordinated seamlessly across different time zones.
- Updated company database regularly to maintain accurate records.
- Liaised with clients and stakeholders for effective relationship management.
- Managed correspondence, reduced response time by ensuring timely replies.
Personal Assistant
Globo Consulting
Dubai, United Arab Emirates, UK
2019.09 - 2024.08
- Reported directly to the Managing Director, the Owner of the Company
- Typed, formatted, and edited documents and presentations with precision
- Managed diary schedules, correspondences, and presentation creation
- Enter data, maintained the database, and oversaw accurate records
- Answer calls and coordinated travel arrangements seamlessly
- Conduct thorough Internet research and presented findings
- Facilitate queries from the Managing Director, ensured prompt follow-up
- Brainstorm optimal solutions for emerging issues as they occurred
- Effective management of his daily activities in Dubai
- Adhered to best business practices and professional etiquette
- Handled professional errands efficiently
Personal Assistant/Receptionist
Hamdi Properties
, United Kingdom
2019.09 - 2024.08
- Provided daily briefings on critical matters to enhance decision-making
- First point of contact for inquiries and telephone communications
- Welcomed clients warmly and offered refreshments
- Created a hospitable environment for Clients and Guests
- Maintained diaries, arranged meetings and appointments
- Issued timely reminders
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Maintained an organised reception area for a professional business environment.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
Personal Assistant
Solaris General Trading
2010.05 - 2014.03
- Managed diaries and organised meetings and appointments efficiently
- Coordinated travel, transport, and accommodation arrangements
- Followed up regarding significant tasks and deadlines
- Typed, compiled, prepared reports, presentations, and correspondence
- Oversaw databases and filing systems to ensure accurate record-keeping
- Implemented and maintained effective administrative systems
- Liaised with suppliers, clients, and external contacts to facilitate operations
- Conducted research and collated expense reports
- Arranged travel logistics, including flights, accommodation, and visas
Marketing and Events Executive
Baltic Exchange
2007.03 - 2010.04
- Manage Conference and Banqueting space
- Promote and actively market Rooms available
- Research potential Clients, compile and manage Client database
- Manage Team including: Reception, Technical, Catering and Room Set up
- Meet Clients and conduct tours Space
- Ensure the Rooms are maintained, cleaned
- Ensure the highest standards of Hospitality to deliver high quality events
- Produce Event paperwork: detailed Quotations, Functions Sheets, Contracts
- Liaise with Accounts: Purchase Orders, Deposits, Invoices and payments
- Manage and provide solutions regarding problems that arise on the day
- Provide Management with monthly breakdown of Revenue Hire Figures
- Plan and organise yearly Chairman's Cocktail Party for 800+ Guests
- Arrange and organize Corporate Events: four yearly, three-day forums
- On site Logistics: Supplier liaison, Delegate Attendance, Registration Desk
- Work with Venue Staff: arrival time/additional food and beverage
- Organise the transportation of Guests to the Venue and for the after Dinner
- Ensure Dinner on final evening goes smoothly: table seating, entertainment
Caseworker
Independent Police Complaints Co
2004.03 - 2007.02
- Managed a substantial, diverse caseload while adhering to time constraints
- Enhanced public confidence in the police complaints process through effective communication
- Handled irate and abusive complainants over the telephone with professionalism
- Critically analysed complaints according to legislation and set time limits
- Discussed complex cases with the Commissioner and executed instructions
- Maintained ongoing verbal and written communications with complainants, police forces, and solicitors
- Reviewed evidence, including statements, custody, and medical reports
- Drafted case/complaint outcome letters based on findings and conclusions
- Responded to comeback letters and informed complainants of their rights of appeal
Executive Officer (Temping/Contract)
Home Office
2002.09 - 2004.02
- Managed incoming phone calls and mailed communications efficiently
- Organised stationery orders
- Coordinated with suppliers to meet business requirements
- Implemented a new stationery supplier, achieving a 20% cost reduction
- Maintained and organised the company filing system for improved access
- Typed all necessary documents and correspondence in a timely manner
- Printed supplementary notes as required to support workflows
- Devised and instituted a new filing and indexing system
Sales Advisor
Louis Vuitton
2008.04 - 2002.08
- Consistently ensured the delivery of exemplary customer service
- Provided courteous, efficient, and professional service to clients
- Established and nurtured strong relationships with clients to foster loyalty
- Engaged with clients to effectively convey brand values and enhance their experience
- Developed sales strategies and advise clients on suitable products
- Established rapport with potential buyers to foster repeat business.
- Boosted brand reputation with demonstration of product knowledge.
- Maintained clean, organised retail environment to enhance shopping experience.
- Increased sales through effective negotiation and persuasion techniques.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Resolved customer complaints swiftly, maintaining company reputation.
- Worked extended hours during holiday season managing high customer footfall.
- Delivered excellent customer service by addressing and resolving queries.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Suggested suitable products to customers for enhanced shopping experience.
Education
BA (Hons) - Tourism Management and Hospitality
University of Leeds
United KingdomSkills
- Document Formatting
- Database Management
- Internet Research
- Diary Management
- Filing Systems
- Travel Arrangements
- Presentation Creation
- Record Management
- Administrative Systems
- Event Planning
- Professional email drafting
- Budgeting oversight
- Administrative efficiency
- Workflow optimisation
- Confidentiality maintenance
- Diary coordination
- Client servicing
- Supplier liaison
- Correspondence handling
Timeline
Personal Assistant (working remotely from UK)
Globo Consulting
2024.09 - Current
Personal Assistant
Globo Consulting
2019.09 - 2024.08
Personal Assistant/Receptionist
Hamdi Properties
2019.09 - 2024.08
Personal Assistant
Solaris General Trading
2010.05 - 2014.03
Sales Advisor
Louis Vuitton
2008.04 - 2002.08
Marketing and Events Executive
Baltic Exchange
2007.03 - 2010.04
Caseworker
Independent Police Complaints Co
2004.03 - 2007.02
Executive Officer (Temping/Contract)
Home Office
2002.09 - 2004.02
BA (Hons) - Tourism Management and Hospitality
University of Leeds