Julie R Hamill
York,England
Summary
Dedicated professional with extensive expertise in retail operations, specialising in customer service and loss prevention. Demonstrates a strong understanding of security measures and safety protocol compliance, ensuring a secure shopping environment. Proficient in point of sale operations, cash handling, and electronic payments processing, with a keen eye for detail in stock control procedures and product display techniques. Bilingual capabilities enhance communication with diverse clientele, while an efficient work ethic supports seamless merchandise replenishment and complaint handling. Career aspirations include advancing within the retail sector to further develop skills in visual merchandising and sales acumen.
Overview
39
39
years of professional experience
1987
1987
years of post-secondary education
Work history
STORE ASSISTANT / CASHIER
FOOD COMPANY
LOS CHAFIRAS , SAN MIGUEL DE ABONA, TENERIFE, SPAIN
08.2008 - Current
- Managed queue effectively during peak hours for seamless checkout process.
- Maintained clean and organised workspace to ensure efficient service.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Packaged customer items carefully, ensuing merchandise safety.
- Balanced till at end of day, maintaining accurate records.
- Resolved customer complaints professionally leading to higher retention rates.
- Used Point of Sale system efficiently, speeding up transactions.
- Communicated product information to customers, driving informed purchases.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Handled high volumes of transactions during holiday seasons efficiently.
- Assisted customers with enquiries to enhance their shopping experience.
- Processed payments swiftly for improved customer experience.
- Trained new cashiers on store policies and procedures to maintain standards.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Greeted each customer warmly, creating a friendly shopping environment.
- Coordinated with team members for smooth shift transitions.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Collaborated closely with store management for daily operations success.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Helped meet business needs by working extra shifts.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Kept checkouts areas and general store clean and orderly.
- Resolved customer complaints and answered queries about store products.
- Checked notes carefully to spot counterfeit currency.
- Engaged in pleasant chit chat for friendly and personalised service.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Helped customers to pack away shopping for improved customer experience.
- Reduced customer wait times through optimised checkout processes.
- Educated customers on promotions, offers and special events to enhance product sales.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Displayed and restocked merchandise by following brand guidelines.
- Assisted customers to locate obscure items on shop floor.
- Advised alternative products to meet specific preferences or budgetary needs.
- Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
- Counted change correctly and issued customer receipts.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Helped customers make product and service selections among range of options.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Recommended products and services to customers based on requirements.
- Trained and mentored new cashiers and clerks in correct processes.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Scanned products at high tempo to quickly process customer transactions.
- Checked customer ID when selling age-restricted items, following store policy.
- Increased customer retention by offering loyalty schemes at checkout.
- Redeemed stamps and vouchers against transactions.
- Assessed notes and vouchers to determine validity and decrease fraudulent activities.
- Accepted customer payments for tickets and issued papers for admission to events.
- Upsold products and services when processing transactions.
- Weighed products of varying shape and size to calculate correct values.
- Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
- Completed [Type] forms and updated internal records for completed transactions.
Retail store assistant
HOUSTON FASHIONS
Ballymena, Mid and East Antrim
09.1998 - 08.2008
- Conducted cash handling duties, ensuring correct transactions.
- Oversaw product pricing, maintaining competitive edge in the market.
- Resolved customer complaints promptly, fostering loyalty and trust.
- Processed returns and exchanges efficiently, ensuring customer satisfaction.
- Maintained clean, orderly shop floor to ensure pleasant shopping environment.
- Achieved customer satisfaction by providing excellent service.
- Organised stock room effectively for easy accessibility of products.
- Collaborated with management regularly for store improvement strategies.
- Handled stock and inventory for smooth store operations.
- Engaged in visual merchandising tasks, improving overall aesthetics.
- Managed till operations accurately to prevent discrepancies.
- Worked as part of a team to meet targets.
- Done daily housekeeping duties maintaining an inviting atmosphere.
- Provided expert advice on products, enhancing customer experience.
- Improved store appearance with meticulous merchandising.
- Replenished shelves frequently ensuring availability of products at all times.
- Implemented promotional displays to boost product visibility.
- Monitored dressing rooms whilst upholding company policies and procedures.
- Assisted customers with queries, leading to positive feedback.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Operated cash registers with accuracy and processed cash and card transactions.
- Built lasting relationships with clients through customer service interactions.
- Assisted customers in locating specific items to boost satisfaction.
- Followed company procedures and guidelines for smooth retail operations.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained knowledge of products and features to provide recommendations to customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Informed customers regarding promos and warranty services to increase sales.
Store assistant
WOODSIDES
Ballymena, Mid and East Antrim
06.1993 - 08.1998
- Followed standard operating procedures strictly enforcing company policies and standards.
- Managed inventory effectively to prevent stock shortages.
- Ensured products' freshness by regularly checking and removing expired items.
- Directed customers towards desired merchandise successfully reducing search time.
Quality control assistant
PLATFORM STITCHING
Antrim, Antrim and Newtownabbey
08.1986 - 08.1993
- Kept abreast of industry trends and advancements in Quality Control methods, driving continuous learning and development at work.
- Managed inventory effectively, preventing shortages or excesses that could disrupt operations.
- Ensured consistent product quality by conducting routine inspections.
- Monitored performance metrics regularly, allowing for timely interventions when needed.
Education
A-Levels - music, home economics, geography
CRUMLIN HIGH SCHOOL
county antrim /1982 - 06.1986
Skills
- Security measures understanding
- Punctuality and reliability
- Fault finding in products
- Vigilance and security awareness
- Basic bookkeeping
- Loss prevention tactics
- Product display techniques
- Sales acumen
- Warehouse equipment use
- Efficient work ethic
- Money counting mastery
- Electronic payments processing
- Shipment unloading
- Retail software proficiency
- Point of sale operations
- Bilingual or multilingual
- Visual merchandising
- Safety protocol compliance
- Barcode scanning
- Complaint handling
- Cash register operation
- Product promotion
- Customer query resolution
- Returns processing
- Stock control procedures
- In-store promotions
- Cleaning procedures
- Food safety training
- Merchandise replenishment
- Flexible
- Cash handling
- Customer Service
- Product knowledge
- Refund and exchange processing
- Attention to Detail
Timeline
STORE ASSISTANT / CASHIER
FOOD COMPANY
08.2008 - Current
Retail store assistant
HOUSTON FASHIONS
09.1998 - 08.2008
Store assistant
WOODSIDES
06.1993 - 08.1998
Quality control assistant
PLATFORM STITCHING
08.1986 - 08.1993
A-Levels - music, home economics, geography
CRUMLIN HIGH SCHOOL
/1982 - 06.1986
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