Hi, I’m
MICHELLE SWEENEY
LIVERPOOL,MERSEYSIDE
Summary
Experienced in customer service and cash management, with a strong focus on health and safety compliance. Proficient in payment processing, returns handling, and stock counting, complemented by effective listening and empathy towards patrons. Skilled in bar operations, including beer pouring, glassware cleaning, and bar equipment usage, ensuring seamless service delivery. Demonstrates patience endurance, stress tolerance, and assertiveness to maintain positive customer engagement in high-pressure environments. Committed to fostering exceptional patron experiences while upholding operational standards.
Overview
27
years of professional experience
37
years of post-secondary education
Work history
Booze ExtraLiverpool, Merseyside
Sales assistant
02.2018 - 02.2022
Job overview
- Ensured stock replenishment in a timely manner to maintain product availability.
- Identified discrepancies in stocks through regular inventory management.
- Built rapport with new and existing customers to boost client retention.
- Helped customers obtain specialised help for refunds and exchanges.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Bargain BeersLiverpool, merseyside
Sales assistant
01.2015 - 01.2018
Job overview
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Improved customer service by efficiently handling queries and complaints.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Requested and checked customer IDs at checkout for age-restricted products.
Red DogBenidorm, Spain
Bartender
05.2008 - 05.2009
Job overview
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
Royal British LegionLiverpool, Merseyside
Bartender
03.2004 - 03.2008
Job overview
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Maintained ready supply of counter-top snacks for guests.
- Built and maintained displays of spirits, enticing guests to make purchases.
Next and WhsmithLiverpool, Merseyside
Sales assistant
06.2004 - 06.2006
Job overview
- Conducted daily inventory checks to manage stock levels accurately.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Woolworth'sSalford, Manchester
Sales assistant
09.2001 - 09.2004
Job overview
- Prepared invoices for customers with large orders or special sales types.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Explained establishment policies to customers and offered advice on selections.
Commonwealth Games and Open GolfEast Manchester, Manchester
Bartender
08.2002 - 08.2002
Job overview
- Checked identification of customers to ensure legal drinking age compliance.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Collaborated with team members to provide seamless service during busy periods.
The Square and The cocktail BarLiverpool, Merseyside
Bartender
10.1998 - 10.2000
Job overview
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Implemented new cocktail recipes by researching current trends in the industry.
- Recommended drinks to customers, increasing overall sales.
Aintree, Haydock, Chester RacesLiverpool, Chester, Haydock, Merseyside and Cheshire
Bartender
04.1998 - 04.2000
Job overview
- Resolved customer complaints promptly to maintain good relationships.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
Stakis Hotel and CasinoDouglas, Isle of Man
Food and beverage assistant
05.1995 - 05.1996
Job overview
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Managed table arrangement for maximising dining capacity during busy periods.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
Education
Online learning Liverpool
NVQ Level 1 from Diet and Nutrition
04.2023 - 04.2024
Online learning Liverpool
NVQ Level 2 from Health and Safety
04.2023 - 04.2024
Online learning Liverpool
NVQ Level 2 from Allergy Awareness
04.2023 - 04.2024
Mercia PartnershipLiverpool
NVQ Level 2 from Computers
01.2015 - 04.2015
University of SalfordManchester
Bachelor of Arts from Interior Design
09.2000 - 07.2023
Arts Centre Community CollegeLiverpool
Higher National Diploma from Spatial Design
09.1998 - 09.2000
Arts Centre Community CollegeLiverpool
A-Levels from Textiles
09.1998 - 07.2000
St John Bosco High SchoolLiverpool
GCSEs from English, Geography, Maths, Science, PE, History, Art
09.1989 - 07.1996
Skills
- Cash handling
- Returns processing
- Effective listening
- Stock counting
- Refund and exchange processing
- Payment Processing
- Cash management
- Beer pouring proficiency
- Bar equipment usage
- Glassware cleaning
- Patience endurance
- Customer engagement
- Positive attitude
- Empathy towards patrons
- Health and Safety Compliance
- Customer Service
- Assertiveness
- Stress tolerance
Affiliations
- I am creative so i enjoy any type of creative pursuits such as Painting, Gardening, Renovation, Cooking.
- I love outdoor activities and i like being out in nature. I am a very active person so i go to the gym everyday either doing my own workout or participating in a class.
Timeline
Online learning
NVQ Level 1 from Diet and Nutrition
04.2023 - 04.2024
Online learning
NVQ Level 2 from Health and Safety
04.2023 - 04.2024
Online learning
NVQ Level 2 from Allergy Awareness
04.2023 - 04.2024
Sales assistant
Booze Extra
02.2018 - 02.2022
Sales assistant
Bargain Beers
01.2015 - 01.2018
Mercia Partnership
NVQ Level 2 from Computers
01.2015 - 04.2015
Bartender
Red Dog
05.2008 - 05.2009
Sales assistant
Next and Whsmith
06.2004 - 06.2006
Bartender
Royal British Legion
03.2004 - 03.2008
Bartender
Commonwealth Games and Open Golf
08.2002 - 08.2002
Sales assistant
Woolworth's
09.2001 - 09.2004
University of Salford
Bachelor of Arts from Interior Design
09.2000 - 07.2023
Bartender
The Square and The cocktail Bar
10.1998 - 10.2000
Arts Centre Community College
Higher National Diploma from Spatial Design
09.1998 - 09.2000
Arts Centre Community College
A-Levels from Textiles
09.1998 - 07.2000
Bartender
Aintree, Haydock, Chester Races
04.1998 - 04.2000
Food and beverage assistant
Stakis Hotel and Casino
05.1995 - 05.1996
St John Bosco High School
GCSEs from English, Geography, Maths, Science, PE, History, Art
09.1989 - 07.1996
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