Hi, I’m
MICHELLE SWEENEY
LIVERPOOL,MERSEYSIDE
Summary
Experienced in customer service and cash management, with a strong focus on health and safety compliance. Proficient in payment processing, returns handling, and stock counting, complemented by effective listening and empathy towards patrons. Skilled in bar operations, including beer pouring, glassware cleaning, and bar equipment usage, ensuring seamless service delivery. Demonstrates patience endurance, stress tolerance, and assertiveness to maintain positive customer engagement in high-pressure environments. Committed to fostering exceptional patron experiences while upholding operational standards.
Overview
27
years of professional experience
37
years of post-secondary education
Work history
Booze ExtraLiverpool, Merseyside
Sales assistant
2018.02 - 2022.02 (4 education.years_Label)
Job overview
- Ensured stock replenishment in a timely manner to maintain product availability.
- Identified discrepancies in stocks through regular inventory management.
- Built rapport with new and existing customers to boost client retention.
- Helped customers obtain specialised help for refunds and exchanges.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Bargain BeersLiverpool, merseyside
Sales assistant
2015.01 - 2018.01 (3 education.years_Label)
Job overview
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Improved customer service by efficiently handling queries and complaints.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Requested and checked customer IDs at checkout for age-restricted products.
Red DogBenidorm, Spain
Bartender
2008.05 - 2009.05 (1 education.year_Label)
Job overview
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
Royal British LegionLiverpool, Merseyside
Bartender
2004.03 - 2008.03 (4 education.years_Label)
Job overview
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Maintained ready supply of counter-top snacks for guests.
- Built and maintained displays of spirits, enticing guests to make purchases.
Next and WhsmithLiverpool, Merseyside
Sales assistant
2004.06 - 2006.06 (2 education.years_Label)
Job overview
- Conducted daily inventory checks to manage stock levels accurately.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Woolworth'sSalford, Manchester
Sales assistant
2001.09 - 2004.09 (3 education.years_Label)
Job overview
- Prepared invoices for customers with large orders or special sales types.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Explained establishment policies to customers and offered advice on selections.
Commonwealth Games and Open GolfEast Manchester, Manchester
Bartender
2002.08 - 2002.08
Job overview
- Checked identification of customers to ensure legal drinking age compliance.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Collaborated with team members to provide seamless service during busy periods.
The Square and The cocktail BarLiverpool, Merseyside
Bartender
1998.10 - 2000.10 (2 education.years_Label)
Job overview
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Implemented new cocktail recipes by researching current trends in the industry.
- Recommended drinks to customers, increasing overall sales.
Aintree, Haydock, Chester RacesLiverpool, Chester, Haydock, Merseyside and Cheshire
Bartender
1998.04 - 2000.04 (2 education.years_Label)
Job overview
- Resolved customer complaints promptly to maintain good relationships.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
Stakis Hotel and CasinoDouglas, Isle of Man
Food and beverage assistant
1995.05 - 1996.05 (1 education.year_Label)
Job overview
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Managed table arrangement for maximising dining capacity during busy periods.
- Maintained cleanliness in dining area which contributed to a pleasant atmosphere.
Education
Online learning Liverpool
NVQ Level 1 from Diet and Nutrition
2023.04 - 2024.04 (1 education.year_Label)
Online learning Liverpool
NVQ Level 2 from Health and Safety
2023.04 - 2024.04 (1 education.year_Label)
Online learning Liverpool
NVQ Level 2 from Allergy Awareness
2023.04 - 2024.04 (1 education.year_Label)
Mercia PartnershipLiverpool
NVQ Level 2 from Computers
2015.01 - 2015.04 (3 education.months_Label)
University of SalfordManchester
Bachelor of Arts from Interior Design
2000.09 - 2023.07 (22 education.years_Label & 10 education.months_Label)
Arts Centre Community CollegeLiverpool
Higher National Diploma from Spatial Design
1998.09 - 2000.09 (2 education.years_Label)
Arts Centre Community CollegeLiverpool
A-Levels from Textiles
1998.09 - 2000.07 (1 education.year_Label & 10 education.months_Label)
St John Bosco High SchoolLiverpool
GCSEs from English, Geography, Maths, Science, PE, History, Art
1989.09 - 1996.07 (6 education.years_Label & 10 education.months_Label)
Skills
- Cash handling
- Returns processing
- Effective listening
- Stock counting
- Refund and exchange processing
- Payment Processing
- Cash management
- Beer pouring proficiency
- Bar equipment usage
- Glassware cleaning
- Patience endurance
- Customer engagement
- Positive attitude
- Empathy towards patrons
- Health and Safety Compliance
- Customer Service
- Assertiveness
- Stress tolerance
Affiliations
- I am creative so i enjoy any type of creative pursuits such as Painting, Gardening, Renovation, Cooking.
- I love outdoor activities and i like being out in nature. I am a very active person so i go to the gym everyday either doing my own workout or participating in a class.
Timeline
Online learning
NVQ Level 1 from Diet and Nutrition
2023.04 - 2024.04 (1 education.year_Label)
Online learning
NVQ Level 2 from Health and Safety
2023.04 - 2024.04 (1 education.year_Label)
Online learning
NVQ Level 2 from Allergy Awareness
2023.04 - 2024.04 (1 education.year_Label)
Sales assistant
Booze Extra
2018.02 - 2022.02 (4 education.years_Label)
Sales assistant
Bargain Beers
2015.01 - 2018.01 (3 education.years_Label)
Mercia Partnership
NVQ Level 2 from Computers
2015.01 - 2015.04 (3 education.months_Label)
Bartender
Red Dog
2008.05 - 2009.05 (1 education.year_Label)
Sales assistant
Next and Whsmith
2004.06 - 2006.06 (2 education.years_Label)
Bartender
Royal British Legion
2004.03 - 2008.03 (4 education.years_Label)
Bartender
Commonwealth Games and Open Golf
2002.08 - 2002.08
Sales assistant
Woolworth's
2001.09 - 2004.09 (3 education.years_Label)
University of Salford
Bachelor of Arts from Interior Design
2000.09 - 2023.07 (22 education.years_Label & 10 education.months_Label)
Bartender
The Square and The cocktail Bar
1998.10 - 2000.10 (2 education.years_Label)
Arts Centre Community College
Higher National Diploma from Spatial Design
1998.09 - 2000.09 (2 education.years_Label)
Arts Centre Community College
A-Levels from Textiles
1998.09 - 2000.07 (1 education.year_Label & 10 education.months_Label)
Bartender
Aintree, Haydock, Chester Races
1998.04 - 2000.04 (2 education.years_Label)
Food and beverage assistant
Stakis Hotel and Casino
1995.05 - 1996.05 (1 education.year_Label)
St John Bosco High School
GCSEs from English, Geography, Maths, Science, PE, History, Art
1989.09 - 1996.07 (6 education.years_Label & 10 education.months_Label)