Michelle Hart
Swanage,Dorset
Summary
Dedicated professional with a solid background in safety and customer service, showcasing patience and resilience in all interactions. Demonstrates professionalism and politeness while actively listening to customers, ensuring respect for privacy. Reliable and approachable, with a commitment to enhancing skills in customer service roles. Strong communication and navigation abilities, coupled with effective time management and a sense of responsibility.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Taxi driver / Children special needs transport
Bills taxi services
Swanage, Dorset
2023.02 - 2026.02
- Utilised knowledge of local attractions to recommend tourist spots and restaurants to passengers.
- Administered first aid when needed, offering immediate assistance in emergency situations.
- Adhered to safe driving protocols for the protection of fellow travellers and passengers.
- Ensured vehicle cleanliness and functionality through consistent maintenance and care.
- Managed high-pressure scenarios during peak hours while upholding outstanding service standards.
- Assisted elderly or disabled passengers, facilitating a comfortable travel experience.
Customer service advisor
Streetwise couriers
Kingston upon Thames, Surrey
2013.09 - 2015.04
- Assisted customers through friendly and knowledgeable service to ensure positive feedback.
- Recorded and processed customer data with accuracy.
- Managed multiple customer queries through effective multitasking.
- Tracked orders and processed refunds for customers.
- Maintained accurate records and logs to enhance service delivery.
- Resolved customer issues using strong interpersonal skills.
- Handled enquiries via phone, email, and social media with consistent service across channels.
Office administrator
Kool Couriers
Erith, Bexley
2010.03 - 2012.01
- Achieved optimal product quality preservation through effective temperature monitoring within each unit.
- Enhanced workplace safety by strictly adhering to health and safety regulations.
- Secured client trust through precise and timely quotations.
- Improved operational efficiency via meticulous route planning and strategic time management.
- Strengthened customer loyalty by consistently upholding exceptional service standards.
- Maintained accurate office records through diligent data entry efforts.
Store administrator
Wickes Plc
Charlton, City of London
2007.04 - 2010.07
- Directed back-office operations to enhance overall administrative efficiency.
- Mentored new employees, fostering team cohesion and development.
- Executed risk assessments and security checks, ensuring compliance with health and safety regulations.
- Led coaching initiatives for the team to deliver exceptional customer service and complete company training effectively.
- Facilitated management in cashing up tills and balancing books at business close.
- Oversaw payroll administration, guaranteeing timely and accurate payments to staff.
- Collaborated with senior auditors to streamline the auditing process.
- Cultivated customer loyalty through proactive strategies aimed at addressing needs and resolving concerns.
Office administrative assistant
Nationwide Platforms
Erith, Bexley
2005.01 - 2006.05
- Organised workspace for efficiency and productivity.
- Assisted project coordination team with reliable support.
- Facilitated improved communication through regular updates and notifications.
- Reviewed scanned and input documents into software system.
- Provided administrative support to staff for photocopying, faxing, and filing.
Office
Photays and associates
Belvedere, Bexley
2003.10 - 2006.01
- Input patient records and managed appointment scheduling effectively.
- Assisted in generating invoices with attention to detail.
- Provided support in daily operations to enhance team productivity.
Education
NVQ Level 2 - Information and communication technology
North Kent College
Dartford 09/2002 - 09/2003
Certificate of Higher Education - Humanities and Sociology sciences
North Kent College
Dartford 09/2009 - 06/2010
GCSEs -
Trinity school
Erith, Bexley /1997 - /2003
Skills
- Knowledge of public safety
- Polite customer interactions
- Patience and resilience
- Respect for privacy boundaries
- Efficient time-keeping
- Responsive listening
Certification
Driving licence with pass plus - May/June 2005
Advance Driving - December 2022
Taxi knowledge & suitability test - 2023
Safeguarding course - November 2025
First aid - January 2025
Brain injury & Epilepsy awareness course - 2016
Timeline
Taxi driver / Children special needs transport
Bills taxi services
2023.02 - 2026.02
Customer service advisor
Streetwise couriers
2013.09 - 2015.04
Office administrator
Kool Couriers
2010.03 - 2012.01
Store administrator
Wickes Plc
2007.04 - 2010.07
Office administrative assistant
Nationwide Platforms
2005.01 - 2006.05
Office
Photays and associates
2003.10 - 2006.01
NVQ Level 2 - Information and communication technology
North Kent College
09/2002 - 09/2003
Certificate of Higher Education - Humanities and Sociology sciences
North Kent College
09/2009 - 06/2010
GCSEs -
Trinity school
/1997 - /2003