Michelle Gray
Summary
Dedicated people manager, knowledgeable across retail, operations and transport. Degree educated. Change specialist and a people expert, Focuses on getting it right for people so that they can deliver more. Tenacious, commercially aware, and customer focused. Delivers results through engaging and empowering teams.
Overview
26
26
years of professional experience
Work history
Customer Delivery Warehouse and Duty Manager
John Lewis
Aberdeen
12.2021 - Current
- Confident site manager, safety manager achieving exceptional safety audits, growing volume by 12% through securing advertising and maximising capability through employee flexibility, vehicle and driving compliance, managing P&L achieving the most efficient site in the network, planning major warehouse change and motivating teams through uncertainty
Retail Reference Material Producer
John Lewis
Remote
09.2021 - 12.2021
- Reviewing reference content, re-writing, updating and simplifying for ease at point of need, engaging stakeholders to provide the required information, breaking down barriers
Shop Operational Lead
John Lewis
Aberdeen
08.2021 - 09.2021
- Leading and motivating a temporary team to finalise shop closure, Liaising with a variety of stakeholders to handover the building to internal property team and tenants, completed ahead of schedule with a smooth transition to new use
Team Manager Operations
John Lewis
Aberdeen
10.2018 - 08.2021
- Leading a team of over 100 to work in a customer centric way, coordinating back of house operation, goods receiving, replenishment and standards, stock exit, driving availability, managing a variety of stakeholders to deliver on shop priorities, successfully leading the team through significant change in ways of working, creating a culture of empowerment resulting in partners making the right decisions for our customers
Selling Section Manager
John Lewis
Aberdeen
09.2017 - Current
- Leading team to deliver excellent service, implementing plans, supporting and motivating employees to improve LFL sales, handling customer feedback, achieving improved stock count results through management of routines
Night Manager
Tesco Superstore
Banchory, Aberdeenshire
03.2014 - 11.2016
- Leading a night team of 35 to deliver a full and tidy shop for store opening, coordinating night shift people operation, whole store duty management, making decisions to ensure deadlines are met, working on routines to improve opening availability to 97% creating and maintaining fantastic seasonal and promotional displays, leading the team through structure changes
Various Leadership Positions
Tesco Extra & Tesco Superstores
Aberdeen and Aberdeenshire
06.1998 - 10.2016
- Managing cash office routines, achieving top mystery shopper results and passing customer queue measure, taking departments through refits, developing potential leaders, scheduling service departments, re-energising the team to work to optimum routines
Education
MA (Hons) Psychology -
University of Aberdeen
Skills
- Whole site management
- Crisis management
- Safety management
- Operations management
- Continuous improvement
- Commercial awareness
- Customer focus
- Change management- refits, restructures, cultural change
- Planning, executing and delivering large scale stocktakes
- Legal knowledge, working within GDPR, DVLA, DVSA, employment Law, H&S, food safety and trading standards laws and guidelines
- Confident in scheduling, recruitment, coaching, training, appraisals, grievance, discipline, absence management
Personal Information
Hobbies: Walking, True crime, Family history, Current affairs
Timeline
Customer Delivery Warehouse and Duty Manager
John Lewis
12.2021 - Current
Retail Reference Material Producer
John Lewis
09.2021 - 12.2021
Shop Operational Lead
John Lewis
08.2021 - 09.2021
Team Manager Operations
John Lewis
10.2018 - 08.2021
Selling Section Manager
John Lewis
09.2017 - Current
Night Manager
Tesco Superstore
03.2014 - 11.2016
Various Leadership Positions
Tesco Extra & Tesco Superstores
06.1998 - 10.2016
MA (Hons) Psychology -
University of Aberdeen
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