ALEKSANDRA (Ola) WYRAZ
Leighton Buzzard
Summary
Accomplished professional with extensive expertise in food and beverage management, multi-site operations, and commercial growth strategies. Demonstrates proficiency in budget management, food safety compliance, and team leadership. Proven track record in recruitment and training, customer service excellence, and retail operations. Skilled in inventory control, supplier management, and event operations. Adept at financial reporting, health and safety compliance, KPI analysis, stakeholder management, and workforce scheduling. Committed to driving operational efficiency and achieving business objectives through strategic planning and execution.
Overview
18
18
years of professional experience
Work history
Customer Service Manager / Café Manager / Retail Manager / Duty Manager
Everyone Active
Leighton Buzzard
2024.04 - 2026.06
- Assist with daily customer service operations within busy leisure environment.
- Successfully led commercial growth of café operation during 2024/2025 financial year, achieving revenue of £102,322 against budget of £75,477, delivering increase of £26,845 (+35.6%).
- Delivered outstanding financial performance during 2025/2026 financial year, achieving revenue of £123,097 against budget of £102,550, generating positive variance of £20,547 (+20.0%)
- Recognised for exceptional operational and commercial performance, contributing to the site being awarded Central Bedfordshire Food & Beverage Site of Year.
- Support café performance through effective stock control and merchandising standards.
- Help monitor KPIs and operational performance to enhance customer satisfaction.
- Contribute to recruitment, training, and coaching of team members to ensure high service standards.
- Facilitate regular performance reviews and one-to-one meetings for colleague development.
- Aid in ensuring compliance with food safety legislation and health and safety regulations.
- Assist in managing departmental budgets and controlling expenditure for profitability.
- Gather customer feedback and support service improvements to increase retention.
- Collaborate with departmental managers to support wider contract objectives.
- Act as duty manager, ensuring safe and efficient operation of facilities.
Account Manager (Europe) / Contract Specialist
Professional Energy Services
Bletchley
2023.09 - 2024.03
- Assisted in managing contract lifecycle from initiation through to completion across European accounts.
- Supported commercial analysis and cost-benefit assessments to identify efficiency improvements and cost-saving opportunities.
- Facilitated development of client relationships and provided recommendations to enhance operational performance.
- Compiled reports, forecasts, and business performance analysis.
- Ensured compliance with contractual obligations and service agreements.
- Coordinated with stakeholders to aid in successful project delivery.
Office Manager / Executive PA
Silverwell Energy Ltd
London
2017.12 - 2023.09
- Provided executive-level support to senior leadership, managing complex schedules, meetings and international travel arrangements.
- Managed office operations, procurement, supplier relationships and budget administration.
- Negotiated supplier contracts and reduced office-related costs by approximately 30%.
- Oversaw expense reporting, purchasing activities and financial administration.
- Coordinated successful relocation of company operations from London to Dubai, achieving significant cost savings while maintaining business continuity.
- Maintained strong relationships with internal and external stakeholders across multiple jurisdictions.
Restaurant Manager
Virgin Active
Islington
2016.09 - 2017.11
- Managed all aspects of restaurant operations, including staffing, budgeting, stock control and customer service delivery.
- Led, coached and developed team of 10+ employees to achieve high performance standards.
- Reduced operating costs by 20% through improved labour planning and inventory management.
- Increased monthly sales by 30% through targeted promotions, customer engagement initiatives and operational improvements.
- Maintained exceptional standards of food safety, hygiene and regulatory compliance.
- Managed supplier relationships, purchasing activities and stock control processes.
- Analysed sales performance and implemented strategies to improve profitability and customer satisfaction.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
Assistant Manager
Café Rouge
Ruislip
2015.09 - 2016.09
- Supported day-to-day management of restaurant operations, including staffing, scheduling, stock control and customer service.
- Delivered sales growth and exceeded sales and profit targets by 15%.
- Managed labour costs, budgets and gross profit margins in line with company objectives.
- Recruited, trained and developed team members to maintain service excellence.
- Conducted competitor analysis and supported local marketing initiatives to drive business growth.
- Managed cash handling procedures, till reconciliations and weekly reporting.
- Ensured compliance with food safety, health and safety and company operating standards.
Assistant Manager
Virgin Active Health Club
Northwood
2011.06 - 2015.07
- Supported Restaurant Manager in all aspects of food & beverage operations within busy leisure environment.
- Managed front-of-house and kitchen operations to ensure smooth daily service delivery.
- Controlled purchasing, stock management, labour costs and revenue performance.
- Conducted regular one-to-one meetings, performance reviews and staff development sessions.
- Led, motivated and coached team members to deliver exceptional customer experiences.
- Ensured all staff were informed of company initiatives, promotions and operational updates.
- Maintained compliance with food safety, health and safety and company procedures.
Catering & Service Manager
The Garden Catering
United Kingdom
2008.06 - 2011.06
- Managed catering and hospitality operations for major sporting, entertainment and VIP events.
- Supervised large operational teams and coordinated event logistics from setup through to completion.
- Delivered exceptional customer service and hospitality experiences for high-profile guests and clients.
- Ensured compliance with health and safety regulations, risk assessments and operational procedures.
- Managed staffing, service delivery, customer communications and operational issue resolution.
- Maintained high standards of food service, venue presentation and customer satisfaction.
Education
High School Diploma - Humanities
High School No 33
Lodz, PolandBachelor of Business - Human Resources
Academy of Management
Lodz, PolandSkills
- Food and beverage management
- Multi-site operations
- Commercial growth strategies
- Budget management
- Food safety compliance
- Team leadership
- Recruitment and training
- Customer service excellence
- Retail operations
- Inventory control
- Supplier management
- Event operations
- Financial reporting
- Health and safety compliance
- KPIs setting and tracking
Accomplishments
- Increased restaurant sales by 30% at Virgin Active through strategic marketing initiatives and enhanced customer engagement.
- Reduced operating costs by 20% through effective labour management and stock control procedures.
- Exceeded sales and profit targets by 15% at Café Rouge.
- Negotiated supplier agreements delivering cost savings of up to 30%.
- Successfully managed hospitality operations for major sporting, entertainment and VIP events.
- Developed and mentored high-performing teams across hospitality, leisure and customer service environments.
- Led major operational projects while maintaining service excellence and business continuity.
ADDITIONAL INFORMATION
- Full UK Driving Licence
- Advanced Microsoft Office Skills (Excel, Word, PowerPoint, Outlook)
- Strong Financial Analysis and Budget Management Skills
- Excellent Communication and Stakeholder Management Skills
- Available to work flexible hours including evenings, weekends and holidays
- Eligible to work in the United Kingdom
Timeline
Customer Service Manager / Café Manager / Retail Manager / Duty Manager
Everyone Active
2024.04 - 2026.06
Account Manager (Europe) / Contract Specialist
Professional Energy Services
2023.09 - 2024.03
Office Manager / Executive PA
Silverwell Energy Ltd
2017.12 - 2023.09
Restaurant Manager
Virgin Active
2016.09 - 2017.11
Assistant Manager
Café Rouge
2015.09 - 2016.09
Assistant Manager
Virgin Active Health Club
2011.06 - 2015.07
Catering & Service Manager
The Garden Catering
2008.06 - 2011.06
High School Diploma - Humanities
High School No 33
Bachelor of Business - Human Resources
Academy of Management