Michelle Field
Cardiff
Summary
Accomplished professional with expertise in customer experience leadership and luxury client service, driving commercial success through multi-site management and talent development. Proven track record in optimising customer journeys and implementing employee engagement strategies to enhance team performance. Dedicated to fostering a culture of excellence through team coaching and development, with a focus on achieving strategic business objectives.
Overview
33
33
years of professional experience
Work history
Dual Site Manager
Mint Velvet Cardiff
Cardiff
2023.10 - 2025.03
- Led daily operations across two premium retail stores for consistent customer care.
- Coordinated staff training initiatives to raise employee engagement and retention.
- Coached teams to deliver personalised service while meeting commercial targets.
- Promoted a culture of continuous improvement through regular feedback sessions with staff members.
Flagship Store Manager
Moose Knuckles Bicester Village
Bicester Village
2022.10 - 2023.10
- Managed new store openings by recruiting and coaching teams for daily success.
- Inspired diverse teams to exceed customer and brand expectations across the UK.
- Streamlined store operations to raise efficiency and improve overall store performance.
Flagship Commercial Manager
Lacoste Bicester Village
Bicester Village
2011.06 - 2020.09
- Managed flagship store operations with a team of 40+ colleagues.
- Applied retail knowledge and business intelligence to forward plan in a fast paced environment.
- Built customer-centric culture supporting £8m annual turnover.
- Reduced staff turnover using consistent coaching and development support.
- Monitored stock control routines and maintained shrinkage performance targets.
- Onboarded new store managers and supported development through training sessions.
Previous Store Management
Bicester Village
Bicester Village
1992.06 - 2011.05
- Held leadership roles with Pringle of Scotland, Mexx, Elle, Phase Eight, Arcadia.
Education
Bachelor of Design - Industrial Design
UCD University
DublinSkills
- Customer experience leadership
- Luxury client service
- Team coaching and development
- Customer journey optimization
- Employee engagement strategies
- Commercial leadership
- Multi-site management
- Talent development
Career Break
2020–2022: Sailing is my passion and during this time I took the opportunity to travel and broaden my cultural awareness. I find this hobby a source of inspiration; it teaches me attentiveness, patience, and resourcefulness. My experience during this time has equipped me with a unique perspective for the future.
Timeline
Dual Site Manager
Mint Velvet Cardiff
2023.10 - 2025.03
Flagship Store Manager
Moose Knuckles Bicester Village
2022.10 - 2023.10
Flagship Commercial Manager
Lacoste Bicester Village
2011.06 - 2020.09
Previous Store Management
Bicester Village
1992.06 - 2011.05
Bachelor of Design - Industrial Design
UCD University