Julie Reeves
Bedlington,Northumberland
Summary
Dedicated Hotel Manager with over 20 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Enthusiastic about providing excellent customer service with knowledge of resolving problems. Works to increase success through effective work strategies and customer service.
Organised and dependable , always willing to support .and help others. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Dual site manager
Whitbread PLC
Newcastle upon Tyne, Newcastle upon Tyne
11.2017 - Current
- Managed day-to-day operations of both sites, ensuring smooth and efficient workflow.
- Coordinated cross-site projects, leading to streamlined processes and improved efficiency.
- Increased client satisfaction by maintaining regular communication with all stakeholders.
- Led team meetings for better coordination and increased productivity.
- Improved site performance by implementing new management strategies.
- Conducted risk assessments for enhanced safety measures across both sites.
- Ensured compliance with health and safety regulations, maintaining a safe work environment.
- Implemented cost-cutting measures resulting in substantial savings without compromising service quality.
- Cultivated a high-performing team through effective leadership and motivation techniques.
- Aligned site objectives with company goals for consistent business growth trajectory.
- Promoted a culture of continuous improvement through regular feedback sessions with staff members.
- Oversaw financial management including budget setting and monitoring of expenditure across two locations.
- Created seasonal sales plans with varying stock and promotional strategies.
Emergency call handler
Staffordshire Police
Stafford, Staffordshire
10.2016 - 11.2017
- Maintained high level of accuracy to provide correct information.
- Dealt with emergency calls, ensured timely help dispatch.
- Coordinated effectively with police crews for swift response.
- Liaised with other agencies smoothly to guarantee full support.
- Enhanced caller experience through empathetic communication approach.
- Utilised computer systems proficiently, ensured accurate data entry.
- Demonstrated adaptability in diverse call situations for effective management.
- Handled high-pressure scenarios competently, provided excellent service under stress.
- Processed large volumes of calls daily whilst maintaining composure and professionalism.
- Provided immediate telephonic assistance in emergency situations; saved lives.
- Assured efficient call handling by using appropriate protocols.
- Used calm phone manner to develop rapport and extract as much information as possible.
- Supported callers through trauma, including accidents and death.
- Dispatched emergency services for domestic violence incidents, home intrusions and life-threatening situations.
Hotel manager
Bespoke Hotels
Stone, Staffordshire
09.2014 - 10.2016
- Led team to deliver exceptional customer service for enhanced reputation.
- Managed hotel restaurant operations, elevated dining experience.
- Developed comprehensive staff training programmes for improved efficiency.
- Collaborated with sales team to maximise room occupancy rates.
- Organised successful corporate events with meticulous attention to detail.
- Conducted regular property inspections to maintain high standards of cleanliness and repair.
- Coordinated front desk operations, ensured smooth guest experiences.
- Prioritised guests' needs, elevated overall satisfaction levels.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Directed staff schedules and rosters, optimising workforce efficiency.
Education
A-Levels -
Bedlingtonshire High School
Skills
- Decision-Making proficiency
- Customer relationship building
- Self motivated
- Good communicator
- Customer service skills
- Commercial Awareness
- Authorising payments
- Team motivation
Timeline
Dual site manager
Whitbread PLC
11.2017 - Current
Emergency call handler
Staffordshire Police
10.2016 - 11.2017
Hotel manager
Bespoke Hotels
09.2014 - 10.2016
A-Levels -
Bedlingtonshire High School
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