Michelle Burgin
London,Greenwich
Summary
I am able to work unsupervised using initiative and common sense in a busy environment.
Working under pressure and assuring tight deadlines are acted upon.
Keen to learn new technology and systems, A value member of the team with ability to communicate and relate to people at all levels.
also good with previous experience in dealing with customers both face to face and on the telephone.
Having 7 years + involved with administrative tasks as in working on reception, dealing with telephone calls to book and arrange customer appointments.
Working as a hairstylist in a busy salon working a fully busy column on a day to day basis. I've been working in the hairdressing industry for 7 years + and it's a field I enjoyed working in. I want to continue bringing in the skills I obtained while within a new job role and to keep learning new skills.
Highly motivated and passionate about completing tasks and keen to learn new skills within the field.
Seeking a role as an Administration position with proven customer service and people skills.
Highly motivated and passionate about completing tasks and keen to learn new skills within the job.
To build customer loyalty by leveraging interpersonal skills and offering top customer service
This opportunity is really exciting for me, as I will be able to have a chance to continue building new skills in certain areas.
Overview
3
3
years of professional experience
Work history
Hairdresser
Mane London
Sidcup, Kent
10.2021 - Current
Working in an busy environment along side fellow colleagues, having a day to day full day busy column of client.
Also including:
- Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
- Updated customer files with colour notes, preferences and services delivered.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Promoted and sold additional services and products, increasing salon revenue.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Registered new clients and updated information of existing clients on logbook.
- Pre-booked returning client appointments to foster continued loyalty.
Hairdresser
The Hair Lounge
Greenwich, London
09.2021 - 10.2021
Working in a two storey salon shop floor, with a busy day to day column full of clients.
Also involving:
- Offered highly skilled cut, colour and extension services 5 + daily customers.
- Answered phone calls daily to schedule appointments and advise on service options.
- Updated customer files with colour notes, preferences and services delivered.
- Set up workstations and treatment rooms with necessary products, equipment and supplies.
- Managed appointments and schedules to smooth workflow.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Registered new clients and updated information of existing clients on logbook.
- Pre-booked returning client appointments to foster continued loyalty.
Education
GCSEs -
Eltham Hill School
London 09/2013 - 09/2017
NVQ Level 1 - Maths
Functional skills
shears hairdressing academy 08/2017 - 07/2019
Skills
Excellent customer service experience in customer service within the Hairdressing industry 7 years
- Working within a team and assisting others
- Very confident individual, enjoys new tasks and meeting new people
- Good communications skills
- Very friendly and patient towards others
- Motivated and keen to learn new skills
- On time and reliable with a warm manners
- Passionate
- Computer literate in Microsoft, Word, Outlook and some Excel
- A proven track record in providing a quality Customer Service experience
- The ability to communicate effectively with people at all levels
Custom
1.0.4, Michelle Burgin NEW CV - Google DocsJavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.Michelle Burgin NEW CV
Timeline
Hairdresser
Mane London
10.2021 - Current
Hairdresser
The Hair Lounge
09.2021 - 10.2021
GCSEs -
Eltham Hill School
09/2013 - 09/2017
NVQ Level 1 - Maths
Functional skills
08/2017 - 07/2019
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