Yollande Bongo Diewidi
Birmingham
Summary
A versatile professional with extensive experience in customer service, team management, and IT project management. Demonstrates proficiency in handling inbound and outbound calls, ensuring effective communication and conflict resolution. Skilled in using IT tools such as Word, Excel, and PowerPoint for efficient reporting. Previous supervisory roles have honed team leadership abilities. Experienced in childcare, hairdressing, and nursing with a creative flair for hairstyling and expertise in hair products and tools. Committed to maintaining high standards of restaurant etiquette and food service while excelling in bill calculation efficiency.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Multi-talented Waitress knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.
Adaptable professional with strong work ethic and keen desire to excel in hospitality. Possess excellent communication and problem-solving skills, along with friendly and approachable demeanour. Aiming to create memorable dining experiences and contribute positively to team.
Experienced in hospitality with focus on customer service. Specialising in creating welcoming environment that enhances dining experience, utilising interpersonal skills and knowledge of food and beverages. Known for multitasking abilities and quick problem-solving, ensuring seamless operation and customer satisfaction.
Overview
7
7
years of professional experience
Work history
Hairdresser
Yolvic Salon
Birmingham, West Midland
05.2019 - Current
- Provided professional hairdressing services, specialising in various hair types and styles.
- Developed strong customer service skills by managing client appointments and ensuring customer satisfaction.
- Built and maintained a loyal client base through word-of-mouth referrals
- Executed various hair treatments, including cutting, colouring, and styling, to meet client expectations.
- Collaborated with team members to share techniques and improve overall service delivery.
- Maintained cleanliness and organisation of workstations to ensure a safe and welcoming environment for clients.
- Recommended hair care products and services to clients, enhancing their overall experience and satisfaction.
- Assisted in training new staff members on salon procedures and best practices to foster a supportive team environment.
- Demonstrated mastery of colouring techniques, enhancing client satisfaction.
- Ensured booking system efficiency for improved customer experience.
- Developed and maintained strong client relationships through effective communication and personalised consultations.
- Collaborated with team members to ensure efficient salon operations and high standards of cleanliness.
- Utilised specialised tools for precision cutting, resulting in detailed hairstyles.
- Delivered exceptional hair styling services to diverse clientele based on individual preferences.
- Mentored junior staff in advanced hairdressing techniques to enhance overall service quality.
- Implemented creative styling ideas, increasing customer satisfaction levels.
- Offered advice on hair care products to boost sales.
- Utilised advanced colour techniques to enhance clients' natural hair tones.
- Maintained cleanliness and organisation of salon environment to ensure safety.
- Specialised in modern hairstyling trends to increase client retention.
- Performed routine stock checks, ensuring sufficient supplies at all times.
Waitress
Le Mystic Restaurants
Birmingham
02.2025 - 11.2025
- Collaborated with kitchen staff to ensure order accuracy.
- Adapted to busy periods by prioritising tasks and ensuring
- Provided attentive service to guests by taking orders and ensuring satisfaction throughout the dining experience.
- Delivered exceptional service to patrons by attentively taking orders and providing menu recommendations.
- Maintained cleanliness and organisation of the dining area by regularly resetting tables and clearing dishes.
- Assisted in training new staff members on service protocols and customer engagement techniques.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Coordinated with kitchen staff to ensure thetimely preparation and delivery of meals to guests.
- Improved customer satisfaction by providing efficient and friendly service.
- Collaborated with kitchen staff to ensure timely and accurate order fulfilment for patrons.
- Trained new staff members on menu knowledge, service standards, and operational procedures.
- Managed multiple tables efficiently, ensuring timely food and drink service throughout shifts.
- Delivered exceptional customer service by attentively responding to patron inquiries and needs.
- Trained new team members on restaurant procedures, menu knowledge, and customer engagement techniques.
- Delivered exceptional customer service by attentively addressing guest needs and preferences.
Care Worker
One to One
Birmimhjam, Birmingham
06.2018 - 06.2019
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Used Microsoft Word and other software tools to create documents and clear communications.'
- Managed over 50 customer calls per day and increased sales by 10%.
- Assisted individuals with personal hygiene, mobility, and medication management to support well-being.
- Developed and maintained positive relationships with clients, fostering trust and open communication.
Education
Business Management
Buckinghamshire New University
Birmingham 02.2022 -
Hair and Beauty (level 1 & 2)
01.2010 - 01.2012
Literacy and Numeracy
Waltham Forest
London 09.2007 - 01.2009
IT (Level 1, 2 and diploma)
09.2005 - 01.2007
ESOL
09.2003 - 01.2005
GCSE, Math B, French A, Biology, HistoryA, PhysicsB
High School Lycee Motema Mpiko
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Secondary School lycee Movenda
Kinshasa, DRC 09.1990 - 01.1992
Primary school
09.1983 - undefined
Skills
- Skilled in handling inbound and outbound calls while maintaining composure under pressure
- Proficient in using IT tools such as Word, Excel, PowerPoint, and office equipment for effective reporting
- Previous supervisory experience has strengthened team management abilities
- Experienced in childcare, hairdressing, and nursing
- Bill calculation efficiency
- Fair conflict resolution
- Use of extensions
- Familiarity with hair products
- Hair styling tools usage
- Excellent IT skills
- IT project management
- Food service equipment use
- Beverage preparation knowledge
Languages
Fluent in English, French, and Lingala.
Projects
Academic Projects, Digital Marketing Strategy for Small Business
WORK HISTORY/EXPERIENCES
One to One, Volunteer work, 2018-01, 2019, Assisted in organizing community events and activities., Provided rapport to individuals in need, enhancing interpersonal and communication skills., Contributed to various administrative tasks, gaining experience in project management and teamwork.
ADDITIONAL INFORMATION
- Keen learner willing to undertake additional training.
- Strong customer service skills, able to communicate with diverse backgrounds.
- Friendly demeanour that makes people feel welcome.
- Attentive to customer needs, ensuring they receive the help they seek.
- Capable of discussing issues with difficult customers while maintaining a comfortable environment for others.
Timeline
Waitress
Le Mystic Restaurants
02.2025 - 11.2025
Business Management
Buckinghamshire New University
02.2022 -
Hairdresser
Yolvic Salon
05.2019 - Current
Care Worker
One to One
06.2018 - 06.2019
Hair and Beauty (level 1 & 2)
01.2010 - 01.2012
Literacy and Numeracy
Waltham Forest
09.2007 - 01.2009
IT (Level 1, 2 and diploma)
09.2005 - 01.2007
ESOL
09.2003 - 01.2005
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Secondary School lycee Movenda
09.1990 - 01.1992
Primary school
09.1983 - undefined
GCSE, Math B, French A, Biology, HistoryA, PhysicsB
High School Lycee Motema Mpiko