Michele Convertino
Via Piave 2/A Alberobello (BA)
Summary
Reliable team member and fast learner with a strong work ethic. Expert in communication, providing excellent customer service with proficiency in various software and platforms for financial services. As a bartender and manager, I have developed diverse soft skills and fulfilled responsibilities, driving sales and excellence. With a BA (Hons) degree in Journalism, I excel in investigative reporting, utilizing expertise in interviewing and digital tools.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Head Bartender
Prestonfield House
01.2024 - 07.2024
Digital Assistant
Standard Life/Abrdn
08.2023 - 01.2024
Customer Service Representative
Standard Life/Phoenix Group
01.2023 - 07.2023
Bar Manager
The Mash Tun/McNeil&Greenan Ltd
03.2018 - 01.2023
Assistant Manager
Field Restaurant
09.2015 - 02.2018
Bartender
The Last Drop/Nicholson's Pubs
02.2012 - 08.2015
Education
Bachelor of Arts - Journalism
Edinburgh Napier University
06.2021
HND - Journalism
City of Glasgow College
07.2019
Skills
- Communication
- Collaboration
- Problem Solving
- Customer Service
- Microsoft Office
- Open-source Investigation
- Research
- Troubleshooting
- Negotiation
- Sales and Upselling Techniques
Certification
- Journalismfund Europe, Packaging and delivering fact-checking and debunking content, 12/2022
- Centre for Investigative Journalism London, Digital Tools for Investigation, 01/2022
Languages
English
Proficient
C2
Italian
Proficient
C2
Timeline
Head Bartender
Prestonfield House
01.2024 - 07.2024
Digital Assistant
Standard Life/Abrdn
08.2023 - 01.2024
Customer Service Representative
Standard Life/Phoenix Group
01.2023 - 07.2023
Bar Manager
The Mash Tun/McNeil&Greenan Ltd
03.2018 - 01.2023
Assistant Manager
Field Restaurant
09.2015 - 02.2018
Bartender
The Last Drop/Nicholson's Pubs
02.2012 - 08.2015
Bachelor of Arts - Journalism
Edinburgh Napier University
HND - Journalism
City of Glasgow College
Similar Profiles
Kenna SeyfriedKenna Seyfried
Barista at The Tea House, Now Tilly's Cafe and Tea HouseBarista at The Tea House, Now Tilly's Cafe and Tea House
FIROJ KHANFIROJ KHAN
Stores operative at Kite House & House StuffStores operative at Kite House & House Stuff
Edgar Carey LaneEdgar Carey Lane
Audio Specialist at House Recording Studio, US House of RepresentativeAudio Specialist at House Recording Studio, US House of Representative
Nitin AggarwalNitin Aggarwal
Sr. Associate Developer at CognizantSr. Associate Developer at Cognizant
Philenne JEAN-PIERREPhilenne JEAN-PIERRE
Stagiaire auxiliaire de vie at CCASStagiaire auxiliaire de vie at CCAS