Jemish kathrotiya
harrow
Summary
hard working, knowledgeable and target-oriented focused person with an extensive, successful record. Experienced in creating memorable cocktail experiences and managing high-volume bars. Thrives in fast-paced environments, ensuring exceptional customer service and smooth operations. Strong focus on team collaboration and consistently maintaining a welcoming atmosphere.
Overview
3
3
years of professional experience
Work history
Head bartender
Lilibet's Mayfair
2026.05 - Current
- Led bar team during daily operations and busy service periods, ensuring smooth service and high standards.
- Provided exceptional customer service, enhancing guest satisfaction and fostering repeat business.
- Trained new bartenders on drink preparation, customer service, and bar procedures.
- Developed innovative seasonal cocktails and signature drinks, incorporating industry trends and ideas from cocktail competitions.
- Prepared and served cocktails, spirits, wine, beer, and non-alcoholic beverages.
- Managed opening and closing procedures, including bar setup and cash handling.
- Oversaw beverage stock management, conducting inventory checks, ordering, and implementing stock rotation to minimise waste.
- Maintained bar cleanliness, hygiene, food safety, and health and safety standards.
- Handled customer complaints and resolved service issues professionally.
- Coordinated with management, kitchen, and front-of-house teams during service.
- Worked efficiently under pressure while maintaining drink quality and service standards.
- Monitored stock usage and reduced beverage waste through accurate portion control.
- Assisted with cocktail menu development and recommended drinks based on customer preferences.
- Managed POS transactions, payments, and till reconciliation accurately.
Head Bartender
THE STANDARD, LONDON
2025.07 - 2026.08
- Led by example, demonstrating exceptional mixology skills and customer service.
- Designed innovative cocktail menus, incorporating seasonal ingredients and customer preferences.
- Oversaw bar operations during high-volume periods, maintaining composure and service standards.
- Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
- Provided expert recommendations on wine and spirit pairings, enhancing dining experiences.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
- Advised customers on available beverages and optimum choices for individual tastes.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Maintained bar stock levels by regularly checking inventory and replenishing supplies. and organised for easy access and quick service to customers.
- Maintained cleanliness and organisation of the bar area, adhering to hygiene regulations.
- Implemented health and safety protocols, ensuring a safe environment for both staff and patrons.
- Helped perform stock counts to ensure accurate inventory records., ordering and replenishing.
Head Bartender
THE BOTREE AND LAVO (TAO GROUP HOSPITALITY)
2024.11 - 2025.06
- Led by example, demonstrating exceptional mixology skills and customer service.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Implemented training programmes for new staff, focusing on cocktail preparation and customer service skills.
- Created and refined unique beverage recipes for bar menu, enhancing customer experience.
- Designed innovative cocktail menus, incorporating seasonal ingredients and customer preferences.
- Coordinated private events, ensuring adequate beverage provisions and timely food delivery in collaboration with kitchen staff.
- Developed and maintained relationships with regular customers, contributing to a loyal clientele base.
- Managed bar inventory, conducted stock takes, and placed orders to ensure seamless operations.
- Conducted inventory audits regularly, ordering stock efficiently to maintain optimal levels.
- Monitored stock levels and generated ordering reports for manager
- Kept bar stocked and organised for easy access and quick service to customers.
- Upholding cleanliness, ensuring bar area remains tidy and organised.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
Bartender
Bluebird
2023.10 - 2024.11
- Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
- Took customer orders and prepared drinks following best practices for each type.
- Prepared mixed drinks and served wine, beer, and non-alcoholic beverages to multiple guests simultaneously.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Maintained stocked and organised bar for quick access and efficient service to customers.
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Assisted bartenders and waiters by providing timely support during busy shifts.
- Fostered team relationships by assisting colleagues with tasks and upholding high-quality standards.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Assisted with stock counting, ordering and replenishing.
- Verified customer age using official government identifications prior to serving alcohol.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
Education
Bachelor of Business Administration -
Uttar gujarat BBA and BCA college
(surat) gujaratSkills
- Customer service
- Beverage upselling
- Clear communication
- Relationship building
- Time management
- Hospitality service expertise
- Patience under pressure
- Customer service excellence
- Communication
- Positive attitude
Education
other
Timeline
Head bartender
Lilibet's Mayfair
2026.05 - Current
Head Bartender
THE STANDARD, LONDON
2025.07 - 2026.08
Head Bartender
THE BOTREE AND LAVO (TAO GROUP HOSPITALITY)
2024.11 - 2025.06
Bartender
Bluebird
2023.10 - 2024.11
Bachelor of Business Administration -
Uttar gujarat BBA and BCA college