Summary
Overview
Work History
Education
Skills
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Timeline
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Michal Zawadzki

Basildon

Summary

Detail-oriented IT professional with over a year of experience providing technical assistance to users and resolving complex issues across diverse systems and applications. Possesses a strong foundation in troubleshooting, customer service, and incident management, with a growing focus on cybersecurity practices and principles. Proactively developing skills in network security, threat detection, and vulnerability assessment through continuous education. Committed to ensuring compliance with all procedures and regulations. Eager to transition into cybersecurity to contribute technical expertise and analytical skills toward securing systems and data against emerging threats.

Overview

16
16
years of professional experience

Work History

1st Line Technician

Virtual IT Education Essex
Basildon
12.2022 - 08.2024
  • Providing initial technical support to users via phone or email
  • Troubleshooting and resolving hardware and software issues
  • Assisting users with password resets, account setups, and IT inquiries
  • Logging and tracking incidents and service requests in a ticketing system
  • Escalating more complex issues to higher-level support teams when necessary
  • Conducting routine maintenance tasks such as system updates and backups
  • Documenting troubleshooting steps and solutions for future reference
  • Providing excellent customer service and ensuring timely resolution of IT issues
  • Collaborating with other IT staff to improve processes and workflows
  • Staying updated on new technologies and IT best practices to enhance support services
  • Exposure to the following technologies: Windows Server, Active Directory, Group Policy, DPM, Networking, DHCP, DNS, Google Workspace, Autotask/ Datto RMM, N-able / Cove Data Protection, Ruckus, Office 365 / Azure, Meraki, Panda AV, Webroot AV, Lightspeed MDM, Apple School Manager

Cyber Security Analyst Traineeship

IT Career Switch Ltd
01.2021 - 12.2021
  • The IT Technician Traineeship specialised in preparing me for the IT Support sector through a series of intense courses and practical application
  • Courses studied included: CompTIA A+, Network+, Security+, MCSA Microsoft Windows 10, Cisco CCNA, ITIL Foundation V3
  • Installing, configuring and migrating Windows 10 Operating Systems
  • Configuring security systems and Windows firewall
  • Troubleshooting common system problems
  • Configuring and managing printers, configuring mobile devices
  • Configuring, managing and maintaining essential network devices
  • Designing and implementing a functional network
  • Active Directory – unlocking user accounts, resetting passwords, searching users
  • Implementing network security, standards, and protocols
  • I have recently fully passed my CompTIA A+ qualifications specialising in troubleshooting hardware and software issues
  • More information on this certification can be found at: https://certification.comptia.org/certifications/a

Head Chef/Kitchen Manager

Various Agencies
01.2014 - 03.2020
  • Travelled around the country and took on new challenges
  • Ran a team of at least four other chefs, creating new dishes and ordering stock
  • Ensured the kitchens were kept to a high level of cleanliness and general due diligence

Chef de Partie

Pennyhill Park Hotel
01.2009 - 01.2014
  • Gained valuable experience in working for a highly demanding service at Rosette/Michelin level working 12-14 hours shifts daily, while providing excellent service to customers

Education

Cyber Security Traineeship - CompTIA A+, Network+, Security+, MCSA Microsoft Windows 10, Cisco CCNA, ITIL Foundation V3

IT Career Switch Ltd
London
12.2021 -

CompTIA A - 220-1001 & 1002

01.2021 - 12.2021

CySA+ - Cyber Security Analyst Certification

CompTIA
11.2024 -

Skills



Good understanding of:

Network Architecture and Infrastructure Concepts, IAM

Cyber kill chains, Diamond Model of Intrusion Analysis, MITRE ATT&CK

Threat Intelligence

Common Vulnerability Scoring System (CVSS) interpretation

Incident Response procedures,

SDLC and Software Vulnerability Mitigation


Exposure to the following tools:


Angry IP Scanner, Maltego

Burp Suite, OWASP, Zed Attack Proxy, Arachni, Nikto

Nessus, OpenVAS

Immunity debugger, GNU debugger

Nmap, Metasploit Framework, Wireshark, Recon-ng

Scout Suite, Prowler, Pacu


Custom

Full UK driving licence

Timeline

CySA+ - Cyber Security Analyst Certification

CompTIA
11.2024 -

1st Line Technician

Virtual IT Education Essex
12.2022 - 08.2024

Cyber Security Traineeship - CompTIA A+, Network+, Security+, MCSA Microsoft Windows 10, Cisco CCNA, ITIL Foundation V3

IT Career Switch Ltd
12.2021 -

Cyber Security Analyst Traineeship

IT Career Switch Ltd
01.2021 - 12.2021

CompTIA A - 220-1001 & 1002

01.2021 - 12.2021

Head Chef/Kitchen Manager

Various Agencies
01.2014 - 03.2020

Chef de Partie

Pennyhill Park Hotel
01.2009 - 01.2014

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Michal Zawadzki