Michaela McLelland
Summary
I am a reliable and hardworking individual currently working as a Laundry Assistant within the NHS, where I have developed strong organisational, communication and teamwork skills in a fast-paced environment. I take pride in completing tasks accurately, meeting deadlines and supporting colleagues to deliver an essential service. I am now seeking an Appointments Administrator Apprenticeship with the Scottish Government to develop my administrative skills and build a long-term career in public service. I am eager to learn, committed to providing excellent service and motivated to contribute positively to a professional team.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Laundry Assistant
NHS Lothian
Livingston, West Lothian
04.2021 - 07.2026
- Work as part of a busy team to ensure essential hospital linen is processed and delivered efficiently.
- Communicate effectively with colleagues and supervisors to prioritise workloads and meet daily deadlines.
- Maintain high standards of accuracy and attention to detail when sorting and processing items.
- Adapt to changing priorities and support different areas of the department when required.
- Work in a fast-paced environment while consistently meeting targets and maintaining quality standards.
- Follow health and safety procedures and maintain confidentiality and professionalism within an NHS environment.
Customer Assistant
Morrisons
Livingston, West Lothian
04.2020 - 04.2021
- Provided friendly and helpful customer service in a busy retail environment.
- Assisted customers with enquiries and resolved issues professionally.
- Worked collaboratively with colleagues to ensure the smooth running of the store.
- Managed stock replenishment and maintained high standards within the department.
- Demonstrated strong communication, teamwork and time management skills.
- Worked efficiently during busy periods while maintaining excellent customer service standards.
Retail Assistant
Sports Direct
Livingston, West Lothian
04.2017 - 04.2020
- Completed a retail apprenticeship while gaining practical customer service experience.
- Assisted customers with purchases, product enquiries and finding suitable products.
- Operated tills and handled transactions accurately.
- Worked towards team targets and supported colleagues during busy periods.
- Developed confidence in communicating with a wide range of customers.
- Learned the importance of reliability, organisation and delivering excellent service.
Education
Scottish Qualifications Certificate -
Deans Community High School
Livingston, West Lothian 08.2009 - 8 2015
Skills
- Communication and interpersonal skills
- Teamwork and collaboration
- Time management and organisation
- Attention to detail
- Prioritising workloads
- Basic IT and digital skills
Affiliations
- I enjoy being active in my spare time. I have a strong interest in working with people and gaining experience in customer-focused environments. I am keen to continue building my career through learning opportunities such as apprenticeships.
Certification
- Retail Apprenticeship SCQF Level 5.
- Counterbalance Forklift Licence.
References
References available upon request.
Work history
3 years and 1 month,1 year and 1 month,5 years and 3 months
Timeline
Laundry Assistant
NHS Lothian
04.2021 - 07.2026
Customer Assistant
Morrisons
04.2020 - 04.2021
Retail Assistant
Sports Direct
04.2017 - 04.2020
Scottish Qualifications Certificate -
Deans Community High School
08.2009 - 8 2015