tina donaldson
Derby
Summary
Compassionate Community Support Worker experienced in enhancing patients' quality of life through tailored support programmes. Established trust and positive relationships with clients by employing strong communication and problem-solving skills. Demonstrated reliability and attention to detail while adapting care to meet evolving needs and supporting recovery and rehabilitation.
Overview
24
24
years of professional experience
Work History
Laundry Assistant
Barchester Healthcare
derby, DERBYSHIRE
08.2025 - Current
- Collaborated with housekeeping staff to prioritise urgent laundry needs, ensuring timely delivery of services.
- Sorted articles for cleaning by separating items based on colour, type and cleaning treatment required.
- Responded to customer queries and concerns, escalating complaints to management to increase satisfaction.
- Utilised stain removal techniques to treat and clean garments and linens, restoring items to optimal condition.
- Operated industrial washing machines and dryers, adhering to fabric care instructions and safety guidelines.
- Adjusted and controlled machine temperature according to care label instructions to achieve desired functionality.
- Managed use and storage of hazardous cleaning substances per COSHH guidelines.
- Maintained tidy work environments to support facility management and comply with cleanliness standards.
- Sorted and folded clients laundry to divide coloured and white garments.
- Folded, ironed, and distributed clean laundry to appropriate departments or clients, maintaining organisation.
Community Support Worker
NHS - DCHS
Derby, derbyshire
10.2017 - 06.2026
- Utilised hoists for safely transferring patients with mobility challenges
- Visited homes and cared for those requiring assistance with care and mobility.
- Cultivated strong client relationships through attentive support and consistent task completion during visits.
- Assisted with financial and payment tasks, including paying bills and collecting shopping.
- Helped clients with basic tasks, including washing, dressing, and toileting.
- Controlled and administered medication to clients, providing it according to prescription notes.
- Used safety guidelines and best practices when lifting clients weighing up to 230 kg into mobility support.
- Completed daily routines and exercises with clients in order to improve health, mobility, and wellbeing.
- Demonstrated confidentiality, equality and diversity policies to comply with professional practice standards and legislation.
- Drafted notes and reports to relay condition, developments, and changes to management, supporting health and welfare of the client.
- Monitored client health conditions and reported abnormalities or changes to management, ensuring timely interventions.
- Escorted clients to shops, appointments, and special events, tailoring service to meet the mobility and personal needs of individuals.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Provided clear and concise step-by-step technical support to guide clients.
- Attended mandatory in-house and external training for safe-guarding children and vulnerable adults.
- Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
- Positioned and transported patients in wheelchairs or on movable beds.
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
- Assisted clients with bathing and dressing to enhance personal hygiene and comfort.
- Assisted service users in preparing for the day with bathing, dressing, and providing toilet assistance.
- Carried out personal care tasks, including meal assistance, toileting and mobility support.
- Engaged with patients and families to discuss future care, providing emotional support and demonstrating active listening.
- Completed daily routines and exercises with clients, in order to improve health, mobility and wellbeing.
field care supervisor
mears care
Derby, derbyshire
08.2012 - 10.2017
- Employed excellent perception and tact to assist patients with personal care needs.
- Helped clients with daily care duties such as bathing, dressing and toileting.
- Helped patients with feeding, drinking and administering medication when required.
- Portioned meals, drinks and snacks for clients, following care plan, dietary and doctor requirements.
- Supported clients with transportation needs when required, such as walking and pushing wheelchairs.
- Acted quickly and appropriately during emergencies, following various protocols depending on the situation.
- Helped customers with shopping duties, buying items as instructed by clients, care plans, families and doctors.
- Proactively attended to every need required from clients, no matter how big or small.
- Maintained excellent relationships with families and clients by providing friendly, helpful, compassionate and caring service.
- Used hoists to get clients into and out of beds and chairs when required.
- Administered medications to clients unable to self-administer.
- Assisted clients with domestic tasks, grocery shopping and pet care.
- Aided clients with morning and evening routines to help establish independence and autonomy.
- Completed activities of daily living for clients unable to manage personal hygiene.
- Organised schedules of medications, meals, medical appointments.
- Informed supervisors of key changes in client conditions and behaviours.
- Supported high-care clients during mealtimes by offering feeding assistance.
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
Community Support Worker
Special Care Services Ltd
derby, derbyshire
02.2011 - 08.2012
- Controlled and administered medication to clients, providing according to prescription notes.
- Helped clients with basic tasks, including washing, dressing and toileting when needed.
- Completed daily routines and exercises with clients, in order to improve health, mobility and wellbeing.
- Assisted with general housekeeping tasks during visits
- Used hoisting machines to transport those with limited mobility in and out of bed.
- Visited homes and cared for those requiring assistance with care and mobility.
- Assisted clients with personal care tasks, preserving dignity and promoting independence.
- Administered medication according to prescribed guidelines, maintaining accurate records to comply with regulatory standards.
- Conducted household tasks including cleaning, laundry, and meal preparation for clients.
duty manager
midlands cooperative society
Derby, derbyshire
05.2009 - 02.2011
- Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Enforced team compliance with health and safety requirements to maintain standards.
- Checked equipment for faults and scheduled maintenance operations, ensuring department remained operational.
- Implemented theft prevention measures to reduce store losses.
- Implemented special pricing for goods nearing expiry, minimising waste and optimising stock turnover.
- Coordinated stock replenishing activities by counting stock, ordering low stock supplies and distributing to staff.
- Counted stock and supplies weekly, ordering low stock items.
- Helped in-store close-downs, including tidying, restocking shelves, counting cash, reviewing and ordering inventory.
- Assisted with internal bookeeping and payroll admin.
- Stored stock safely and securely to maintain quality of goods.
- Prepared rotas and administered payroll for large store.
- Coordinated with Payroll on monthly payroll processes, preventing payment errors for employees.
- Assisted with internal bookkeeping and payroll admin.
- Labelled goods clearly and accurately in line with Trading Standards laws.
- Undertook various administrative support duties such as maintaining and ordering stock, photocopying and filing.
- Counted dry stock and cool room inventory daily and notified Head Chef of ordering needs.
Store Supervisor
lincoln coop
lincoln, lincolnshire
08.2002 - 05.2009
- Utilised exceptional customer service skills to create welcoming atmosphere for visitors.
- Created eye-catching merchandise displays to highlight new and popular items, enhancing customer engagement.
- Implemented theft prevention measures to reduce store losses.
- Minimised waste by implementing special pricing on goods approaching expiry to encourage sales.
- Supported shop floor staff in efficiently unpacking and counting deliveries to optimise stock availability.
- Stored stock safely and securely to maintain quality of goods.
- Labelled goods clearly and accurately in line with Trading Standards laws.
Education
GCSEs - secondary education
hall park comprehensive school
eastwood , notts 01-1984
Skills
- Laundry operations
- Customer support
- Laundry sanitation
- Stain removal
- Fabric care
- Workplace collaboration
- Quality control
- Safety awareness
- Meal preparation
- Interpersonal communication
- Data protection
- Customer empowerment
- Hazardous material management
- First aid and CPR
- Client lifting
- Problem-solving
- Troubleshooting
- Quick thinking
- Resourcefulness
- Attention to detail
- Customer service
- Effective written communication
- Professional communication
- Laundry management
- Client relationship
- Punctuality assurance
- Dedicated work ethic
- Emotional resilience
- Positive attitude
- Task prioritization
- Active listening
- Critical decision making
- Communication skills
- Stress management
- caring & compassion
- customer enablement
- Enthusiastic approach
- Laundry procedures
- Decision making
- Multitasking efficiency
- Emotional support and companionship
- Toileting assistance
- Diet monitoring
- Meal preparation and feeding
- administering medication
- person centred care
- Problem solving
- Technical troubleshooting
- Safety protocols
- Technical troubleshooting
- Laundry equipment operation
- Dryer operating
- Computer literacy
- Punctuality
- Operational decision making
Custom
- gardening
- family time
- cooking
- diy
- time with grand- children
- word challenges
- computing
- a good car boot sale / bagging a deal
Timeline
Laundry Assistant
Barchester Healthcare
08.2025 - Current
Community Support Worker
NHS - DCHS
10.2017 - 06.2026
field care supervisor
mears care
08.2012 - 10.2017
Community Support Worker
Special Care Services Ltd
02.2011 - 08.2012
duty manager
midlands cooperative society
05.2009 - 02.2011
Store Supervisor
lincoln coop
08.2002 - 05.2009
GCSEs - secondary education
hall park comprehensive school